Customer Experience 2.0 for Travel Companies
Simplify travelers’ funnel through Conversational Agents.
Beyond FAQs, Enhanced Services
Customers expect immediate responses for customer service agents. Free time for your agents to handle complex demands.
Be available 24/7
Your customers expect to reach you anytime anywhere.
Automate most frequent questions
Such as bagage restriction, flight information, fares or available services
Increase in Customer Satisfaction
« We were looking for an excellent team and an excellent technology that we could develop jointly to create the best conversational AI in our industry»
Chief Transformation Officer
Proactive push, never drop the ball
Be with your customers before, during and after their journey. Delight their experience by crafting your message from start to finish.
Connected to the CRM
Log your customer’s preferences into the CRM to enrich their experience.
Connected to the GDS | NDC
Retrieve real time fares, availabilities and datapoints from your GDS.
Smart assistants are leveraged to increase customer engagement and sales with timely tips and offers.
Guide your travellers
Answer any questions regarding your products and services to ensure your customer finalize his purchase
Sell more ancillaries
Once you know the context of your customer, send them personalized push notifications