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Automate with the leading conversational AI technology

Mindsay’s cutting-edge conversational AI technology ensures your bots improve after each conversation to streamline your customer service processes.

What is Conversational AI?

Conversational AI is artificial intelligence made up of a combination of natural language processing (NLP), machine learning (ML), speech recognition, and other language technologies. This allows the AI to process the spoken or written word as well as figure out the best way to manage and respond to user requests.

How conversational AI works? To put it simply, conversational AI processes words into action. The system of components allows it to understand, react, and adapt to each interaction.

Finding Question Intent

The right technology
makes a big difference

To provide excellent customer experiences and actually improve processes, bots need the right technology to help them understand, respond, and learn. We’ve developed powerful deep learning and machine learning algorithms that ensure our chatbots provide helpful, automated customer support.

Natural language
processing

Understand and resolve your customers’ requests.
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Proprietary
technology

Use algorithms that are trained for your use cases.
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Insightful
analytics

Track your key metrics to improve your bot.
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Automated
learning

Let your bot identify and learn from mistakes.
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Get an edge with proprietary technology

Our NLP technology has been built by our team of AI experts using the latest open-source algorithms. We adapt and train these algorithms to specifically address your customers’ needs, allowing our bots to make a difference from day 1.

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Trained for your use cases

Mindsay chatbots are made especially for your industry’s use cases. Our AI chatbots are trained with algorithms using common industry-specific scenarios. This will allow your virtual assistant to easily handle even your most complex use cases.

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Constantly updated

NLP that understands what your users want

To provide great conversational experiences, a bot needs to understand what’s being asked. Our NLP technology uses advanced algorithms to analyze and inspect each message. This will help your bot resolve and route requests to provide excellent customer experiences.

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Find the intent

Mindsay AI bots analyze each message and classify its content to gain an understanding of the intent of the question. They then use that information to make sure that they’re giving the user the correct answer.

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Spot the important elements

Better processes from insightful analytics

If you can’t measure, you can’t improve. Our conversational AI platform lets you monitor your bot’s metrics on easy-to-read dashboards. With actionable analytics in hand, you can improve your bot and decide which processes it should handle next.

Analyze performance

Track your bot’s performance with detailed analytics easily accessible on the platform. See exactly what your customers are asking about, get alerts about any issues, slice and dice the data however you like, and quickly identify how to improve your customer service.
Identify Conversations That Went PoorlyChatbot Analytics Dashboard

Identify improvements

Improve customer service quality with in-depth analytics. Quickly see your most popular types of customer requests, what channels they're happening on, and in which language. With our easily digestible analytics, you can quickly make improvements to your customer service.

Let your bot learn

After each conversation, our conversational AI platform automatically uses different signals to rate the quality of a bot’s answer. By identifying the good and the bad, your bot can learn from its mistakes and constantly improve its responses and reactions.

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Automated quality control

Our bots automatically determine the quality of each conversation with up-to-date natural language processing technology. For those who prefer to be more hands-on, you can manually evaluate your bot’s performance by reviewing customer’s conversations.

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Learn from mistakes

Get AI technology working for you

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