Mindsay’s cutting-edge conversational AI technology ensures your bots improve after each conversation to streamline your customer service processes.
Conversational AI is artificial intelligence made up of a combination of natural language processing (NLP), machine learning (ML), speech recognition, and other language technologies. This allows the AI to process the spoken or written word as well as figure out the best way to manage and respond to user requests.
How conversational AI works? To put it simply, conversational AI processes words into action. The system of components allows it to understand, react, and adapt to each interaction.
Our NLP technology has been built by our team of AI experts using the latest open-source algorithms. We adapt and train these algorithms to specifically address your customers’ needs, allowing our bots to make a difference from day 1.
To provide great conversational experiences, a bot needs to understand what’s being asked. Our NLP technology uses advanced algorithms to analyze and inspect each message. This will help your bot resolve and route requests to provide excellent customer experiences.
If you can’t measure, you can’t improve. Our conversational AI platform lets you monitor your bot’s metrics on easy-to-read dashboards. With actionable analytics in hand, you can improve your bot and decide which processes it should handle next.
After each conversation, our conversational AI platform automatically uses different signals to rate the quality of a bot’s answer. By identifying the good and the bad, your bot can learn from its mistakes and constantly improve its responses and reactions.