Mindsay’s cutting-edge conversational AI technology lets our bots improve after each conversation to streamline your customer service process.
Our natural language processing (NLP) technology has been built by our team of AI experts using state-of-the-art open-source algorithms. We adapt and train these algorithms to specifically address customers’ needs, allowing our bots to make a difference from day 1.
To provide great conversational experiences, a bot needs to understand what’s being asked. Our NLP technology uses advanced algorithms to analyze and contextualize each message so your bot can resolve and route requests to provide excellent customer experiences.
If you can’t measure, you can’t improve. Our conversational AI process automation platform lets you monitor your bot’s metrics on easy-to-read dashboards. With actionable analytics in hand, you can improve your bot and decide which processes it should handle next.
After each conversation, our conversational AI technology automatically uses over 80 passive signals to rate the quality of a bot’s answers. By identifying the good and the bad, your bot can learn from its mistakes to continuously improve its responses and reactions.