Conversational AI
Automate with the leading conversational AI technology
Mindsay’s cutting-edge conversational AI technology lets our bots improve after each conversation to streamline your customer service process.
Mindsay’s cutting-edge conversational AI technology lets our bots improve after each conversation to streamline your customer service process.
To provide excellent user experiences and actually improve processes, bots need the right technology to help them understand, respond, and learn. We’ve developed powerful deep learning and machine learning algorithms that let our chatbots provide helpful automated customer support.
Our natural language processing (NLP) technology has been built by our team of AI experts using state-of-the-art open-source algorithms. We adapt and train these algorithms to specifically address customers’ needs, allowing our bots to make a difference from day 1.
Mindsay chatbots are made especially for your industry’s use cases. By training our algorithms using common industry-specific scenarios, our bots are prepared to handle your use cases in days instead of months.
To provide great conversational experiences, a bot needs to understand what’s being asked. Our NLP technology uses advanced algorithms to analyze and contextualize each message so your bot can resolve and route requests to provide excellent customer experiences.
Mindsay bots analyze each message and classify its content to gain an understanding of the intent of the question. They then use that information to make sure that they’re giving the user the correct answer.
If you can’t measure, you can’t improve. Our conversational AI process automation platform lets you monitor your bot’s metrics on easy-to-read dashboards. With actionable analytics in hand, you can improve your bot and decide which processes it should handle next.
After each conversation, our conversational AI technology automatically uses over 80 passive signals to rate the quality of a bot’s answers. By identifying the good and the bad, your bot can learn from its mistakes to continuously improve its responses and reactions.
Our bots automatically determine the quality of each conversation with state-of-the-art natural language processing technology. For those who prefer to be more hands-on, you can also manually evaluate your bot’s performance by reviewing customer-facing conversations.
