State-of-the-art conversational AI technology
Get a truly intelligent AI that uses reinforcement learning to teach itself how to better resolve your customers’ requests.
True conversational automation
Understand what users want
Our natural language processing (NLP) technology uses advanced algorithms to understand the information in a message, contextualize it, and provide the right answer.
Our bots analyze messages to see if they can classify the content and provide the right answer.
Named entity recognition
Mindsay chatbots detect key elements in messages, like city names or departure dates, and use them to provide personalized answers to each user.
A truly intelligent bot teaches itself
After every conversation, the bot automatically rates the quality of its answers using 40 passive signals. This process allows the bot to learn and improve after every conversation.
Mindsay bots can automatically learn from their mistakes by continuously evaluating their performance during conversations with users.
Automatically determine the quality of each conversation with state-of-the-art natural language processing methods.
Track your bot’s performance metrics across all of its customer-facing conversations.
Every conversation receives a rate based on 40 passive signals that continuously analyse if the bot is giving the correct answer to the end user, allowing to enable self-learning.
Automatically determine the quality of every conversation using state-of-the-art natural language processing methods.
Get a high-quality metric of your bot performance across its various abilities through all messages.
Enable your bot to self-learn from its mistakes through unsupervised and continuous evaluation from the conversations it has with its users.
Insightful analytics that help improve your bot
Speed up your bot’s learning process with actionable analytics. We use all your available data to:
Monitor the number of conversations and messages by day, week, and month to discover the most frequently asked questions and issues.
By examining your bot’s analytics, our team will advise you on which improvements you should make to your bot.