Automate the right things. Discover how Mindsay’s approach lets you automate the important, impactful processes.Get Started
It’s easy to get caught up trying to automate everything. Mindsay’s approach is different. We focus on automating the processes that will bring our customers the best ROI.
From basic FAQs to complex processes, we help companies build their customer service automation strategy for maximum impact at the lowest total cost of ownership. We’ve broken our philosophy down into 4 levels of automation.
Automate FAQ-style questions to reduce request volumes.
Qualify customers to help agents quickly resolve their issues.
Use APIs to let the bot independently handle complex issues.
Manage entire processes in the bot while incorporating human input.
Informational use cases focus on automating repetitive requests by providing seamless question and answer experiences that give customers the right answers for basic, FAQ-style questions.
Qualification and agent handover use cases focus on having a bot qualify complex customer requests by gathering all the information that an agent needs to more efficiently resolve them.
Automated actions are designed to allow a bot to manage complex requests from start to finish. These use cases help deflect repetitive requests that don’t require any level of human review and approval.
Human-machine automation use cases are the most advanced processes offered by Mindsay. These use cases start processes within a bot then trigger actions in other systems, only requiring a human to review and approve the outcome.