Helping is the new selling. Offer fast, personalized service on your customers’ favorite platforms.
Cut down your response times and provide better customer service experiences with AI-powered process automation. Mindsay bots work to resolve and route customer requests so customers get the help they need. By making customer self-service feel like full-service, you can implement an automated system and improve customer satisfaction.
Any bot can answer questions found in your FAQ, but a useful bot streamlines your customer service processes. Our solution automates your support processes by resolving simple questions while pre-qualifying and routing complex issues so your call center can quickly handle the most important phone calls and live chats.
Mindsay bots aren’t limited to words. Your bot can respond using images, buttons, sliders, videos, and maps to provide real-time answers to your customers’ questions on websites, apps, social media, and voice and messaging platforms like Facebook Messenger, WhatsApp, and Google Assistant.
Your support team may not be able to speak 110 languages, but our bots can. Our artificial intelligence and NLP models focus on understanding characters instead of languages. That means that you can train your bot to provide personalized service in almost any language.
Customers expect to have the option to talk to a human. Our platform lets your customer service agents easily jump into conversations. We integrate with Zendesk, Salesforce, Intercom, and Genesys so your agents can keep using the tools that they’re familiar with.