Helping is the new selling. Offer faster and personalized service on your customers’ favorite channels.
Cut down your response times and provide better customer service experiences with AI-powered process automation. Mindsay bots work to resolve and route customer requests so your customers get the help they need. By making customer self-service feel like full-service, you can implement an AI bot and improve customer satisfaction.
Any bot can answer questions found in your FAQ, but a useful bot is able to improve your customer service processes. Our chatbot platform automates your support processes by resolving simple questions while pre-qualifying clients. These tasks allow your call center to focus and quickly handle the most important phone calls and live chats.
Mindsay's conversational AI bots aren’t limited to words. Your bot can respond using all types of content: images, buttons videos, etc. This will help you provide real-time answers to your customers’ questions on websites, apps (WhatsApp), social media (Facebook Messenger bot).
Your support team may not be able to speak 110 languages, but our bots can. Our artificial intelligence and NLP models focus on understanding characters instead of languages. That means that you can train your AI bot to provide personalized service in almost any language.
Customers expect to have the option to talk to a human. Our chatbot platform lets your customer service agents easily jump into conversations. We integrate with Zendesk, Salesforce, Intercom, and Genesys so your agents can keep using the tools that they’re familiar with.