Laiye acquires Mindsay to lead the market shift to Intelligent Automation
Transform and automate phone support with our AI-powered IVR to create impactful processes and resolve queries faster.
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Bring artificial intelligence into your call center and see the benefits. Mindsay’s conversational IVR system resolves issues and routes calls to decrease wait times and improve customer satisfaction.
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Automate to ensure your call center is quick and responsive.
Automatically answer simple questions to reduce call volumes.
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Qualify customers so your agents can solve their requests faster.
Choose the best speech-to-text. Mindsay’s IVR conversion tool offers human-like interactions by answering complete questions and making self-service simple. Conversational IVR lets your customers speak naturally to get the answers they need, without the need for complicated menus.
Automated IVR lets you instantly resolve issues 24 hours a day. With Mindsay’s extensive integrations, our IVR can recognize customers and their preferences to offer personalized customer experiences. This conversational AI allows customers to solve multiple issues, like changing a shipping address or updating account information, increasing customer satisfaction.
Join our conversational IVR together with live agents to provide better service while reducing operational costs. You will be able to automate the majority of customer queries in natural language processing, using Mindsay’s latest NLP technology. Our IVR enables customers to solve their issues themselves while also providing an automated system for call routing. In this case, your customers can easily be transferred to an agent when needed.
Conversational IVR pre-qualifies customers and shares all the relevant information with your customer service tools, including Zendesk, Salesforce, and Genesys. This lets your agent have the information they need to quickly solve the issue.
With Mindsay’s easy-to-use platform, creating and managing your IVR has never been simpler. Our platform allows you to update dialogues, create new use cases, and manage connected platforms. This will help you stay reactive to the needs of your customers.
With many API connections available, Mindsay can be easily deployed and integrated with your existing customer service platforms including Zendesk, Salesforce, and Genesys.
Mindsay has partnered with Vonage and Allo-Media to create powerful, easy-to-build conversational IVR that provides self-service that exceeds customers’ expectations. Vonage and Allo-Media provide the automated speech recognition technology while Mindsay’s natural language processing platform takes care of the automation.
