Customer Service Automation Solutions for every industry

Provide always-on, personalized support with our AI-powered customer service automation solutions.

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End-to-End Conversational AI Platform

Mindsay’s Conversational AI platform is designed for business teams and developers to easily build bots that handle a variety of use cases integrated with many channels.

Chatbots built for your business

Quickly start automating your customer service processes with our no-code AI-powered chatbots.

Give your customers 24/7, personalized service and free up your agents to work on the most impactful requests.

We guarantee our chatbots improve customer experience, make your agents happier, and provide ROI from the start of the project.

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Conversational IVR for your Call Center

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Bring artificially intelligent voice bots into your call center and quickly see customer experience improve.

Mindsay’s conversational IVR system automatically resolves issues and routes calls to human agents to decrease wait times and improve customer satisfaction.

Our conversational IVR solution combined with the expertise of your customer support agents ensures exceptional customer service experiences that scale.

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Our Approach to Automation

Our strategic approach to all customer service automation projects ensures you deliver amazing customer experiences at scale. We have a step-by-step approach to guarantee that your chatbot implementation is a success and continues to grow and improve.

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Levels of automation

We take a “walk before you run” approach to automation. From basic FAQs to complex transactions, we help companies build their customer service automation strategy, allowing for maximum automation of customer interactions and lowest total cost of ownership. We’ve broken our philosophy down into 4 levels of automation.

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Informational use cases

Automate FAQ-style questions to reduce request volumes.

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Qualification & Agent Handover

Qualify customers to help agents quickly resolve their issues.

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End-to-End Automated Actions

Use APIs to let the bot handle complex issues.

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Human-Machine Actions

Manage entire processes in the bot while incorporating human input.

Professional Services

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Our range of professional services is designed to let you quickly launch high-performing, ROI-positive bots. From fully-managed services to autonomous implementation and customer services, you can choose the professional services package that is right for your business. We also provide a comprehensive online training program.

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See why brands are choosing Mindsay

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“A Game Changer. Love the ease of use and ability to build with no technical expertise.”

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“The best multilingual platform, with easy content management.”

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“Great implementation and consultancy support with a key focus on solving our issues.”

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Hit your key customer service KPIs.

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