RAIL AND MOBILITY

Better service with a smaller customer support team isn’t a fantasy

Provide instant, automated support to reduce the volume of customer service requests by up to 80%.

better customer experience

Resolve issues before they reach your customer service team

Mindsay’s intelligent, self-learning chatbots can easily answer customer questions about:

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Loyalty programs and cards

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Promotions and offers

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Ticket prices

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Baggage and other travel restrictions

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Frequently asked questions

50%

reduction in customer support tickets

“We have reduced the number of support requests our customer support team receives on Zendesk by 50%”

Christine Daugeron

Mobile App Director 

Automate the time-consuming refund process

Has a train been delayed or canceled? Our chatbots can automatically initiate the refund process so your customer service team doesn’t get overwhelmed with calls and emails.

sell more ancillaries

Keep your customers running on time

Differentiate yourself with excellent service. Mindsay chatbots can provide your passengers with real-time information about:

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Train schedules

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Upcoming departures

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Other schedule updates

Better service.
Reduced support costs.