RAIL AND MOBILITY
Better service with a smaller customer support team isn’t a fantasy
Provide instant, automated support to reduce the volume of customer service requests by up to 80%.
Resolve issues before they reach your customer service team
Mindsay’s intelligent, self-learning chatbots can easily answer customer questions about:
Loyalty programs and cards
Promotions and offers
Baggage and other travel restrictions
Frequently asked questions
reduction in customer support tickets
“We have reduced the number of support requests our customer support team receives on Zendesk by 50%”
Mobile App Director
Automate the time-consuming refund process
Has a train been delayed or canceled? Our chatbots can automatically initiate the refund process so your customer service team doesn’t get overwhelmed with calls and emails.
Keep your customers running on time
Differentiate yourself with excellent service. Mindsay chatbots can provide your passengers with real-time information about: