RAIL AND MOBILITY
Better service with a smaller customer support team isn’t a fantasy
Provide instanteous, automated customer service to significantly reduce the number of customer support requests.
Solve issues before they reach your customer service team
Mindsay’s intelligent, self-learning chatbots are able to easily answer customer questions about:
Membership cards and loyalty programs
New promotions and offers
Tickets and fares
Baggage and other travel restrictions
Any frequently asked questions
-50%
Number of Zendesk tickets
« We have divided by two the number of ticket requests our customer support team receives on Zendesk»
Christine Daugeron
Mobile App Director
Automate time-consuming customer refunds
Has a train been delayed or cancelled? Our chatbots can automatically initiate the refund process so your customer service team doesn’t get overwhelmed with calls and emails.
Bring new services to market quickly and cost-effectively
Differentiate yourself with excellent services. Our chabots are able to provide your passengers with real-time information about:
Train schedules
Upcoming departures
Other schedule updates
