eBook

8 customer service processes banks should automate

Discover the high-impact customer service processes banks should be automating.

What’s inside

  • An introduction to customer service automation
  • 5 benefits of customer service automation for banks
  • The 8 customer service processes banks should be automating
  • How to automate these processes

Positive customer experiences influence 75% of customer decisions in banking. As customers become more and more digitally-oriented, they expect more responsive service, regardless of whether it’s operated by a human or a machine.

This eBook will explain the benefits of customer service automation and outline 8 high-impact processes that banks should be automating with chatbots.

It will also offer best practices on how to go about automating these processes.

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