8 customer service processes banks should automate

Positive customer experiences influence 75% of customer decisions in banking. As customers become more and more digitally-oriented, they expect more responsive service, regardless of whether it’s operated by a human or a machine.

This eBook will explain the benefits of customer service automation and outline 8 high-impact processes that banks should be automating with chatbots.

It will also offer best practices on how to go about automating these processes.