Resources

Learn about chatbots
in your industry

You don’t need to be intimidated by chatbots, conversational AI, artificial intelligence, or process automation. Discover the impact they’re having at major companies in your industry and get practical advice on how your organization can join the evolution of customer support.

Utilities Case Study, Telecom Case Study, Airline eBook, and Client Interview

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Insurance eBook Header
eBook

How insurers can automate 7 customer service processes with chatbots

Discover 7 customer service processes insurers need to automate.

Get the eBook -->

Banking eBook Header
eBook

8 customer service processes banks should automate

Discover the 8 customer service processes banks need to automate.

Get the eBook -->

OTA Cover Image Learn Page
eBook

Solve the customer experience puzzle

Discover how your OTA can offer scalable, personalized experiences while simultaneously reducing costs.

Get the eBook →

4 benefits of bots for rail companies
eBook

4 benefits of bots for rail companies

Learn how your railway can attract more passengers and reduce costs while providing better passenger experiences.

Get the eBook →

Patricia Delon Sharing Her Experience Working with Mindsay
Video

Using a bot to improve customer service and reduce support costs

Watch Patricia Delon, marketing director, share her experience working with Mindsay on RATP’s chatbot.

Watch video →

SNCF TGV Train in the Station
Case study

Reducing SNCF’s customer support ticket volume by 50%

See how SNCF uses Mindsay and Zendesk to provide responsive customer support.

Read the study →

Iberia's Chief Transformation Officer Discussing Working with Mindsay
Video

Providing an excellent customer experience through a bot

Watch Iberia's Chief Transformation Officer explain how Iberia provides a better customer experience.

Watch video →

Iberia Plane on Runway
Case study

How Iberia offers a better passenger experience

Learn how a chatbot helped Iberia reduce call volumes and improve customer satisfaction.

Read the study →

RATP Metro Train
Case study

Automating 84% of RATP’s customer requests

Discover how RATP was able to significantly reduce the volume of customer service tickets.

Read the study →

Airline eBook Title
eBook

How airlines can provide better service for less

Discover how to create a chatbot that will help your airline manage its support costs and increase revenue.

Get the eBook →

Case studies

SNCF TGV Train in the Station
Case study

Reducing SNCF’s customer support ticket volume by 50%

See how SNCF uses Mindsay and Zendesk to provide responsive customer support.

Read the study →

Iberia Plane on Runway
Case study

How Iberia offers a better passenger experience

Learn how a chatbot helped Iberia reduce call volumes and improve customer satisfaction.

Read the study →

RATP Metro Train
Case study

Automating 84% of RATP’s customer requests

Discover how RATP was able to significantly reduce the volume of customer service tickets.

Read the study →

Videos

Patricia Delon Sharing Her Experience Working with Mindsay
Video

Using a bot to improve customer service and reduce support costs

Watch Patricia Delon, marketing director, share her experience working with Mindsay on RATP’s chatbot.

Watch video →

Iberia's Chief Transformation Officer Discussing Working with Mindsay
Video

Providing an excellent customer experience through a bot

Watch Iberia's Chief Transformation Officer explain how Iberia provides a better customer experience.

Watch video →

eBooks

Insurance eBook Header
eBook

How insurers can automate 7 customer service processes with chatbots

Discover 7 customer service processes insurers need to automate.

Get the eBook -->

Banking eBook Header
eBook

8 customer service processes banks should automate

Discover the 8 customer service processes banks need to automate.

Get the eBook -->

OTA Cover Image Learn Page
eBook

Solve the customer experience puzzle

Discover how your OTA can offer scalable, personalized experiences while simultaneously reducing costs.

Get the eBook →

4 benefits of bots for rail companies
eBook

4 benefits of bots for rail companies

Learn how your railway can attract more passengers and reduce costs while providing better passenger experiences.

Get the eBook →

Airline eBook Title
eBook

How airlines can provide better service for less

Discover how to create a chatbot that will help your airline manage its support costs and increase revenue.

Get the eBook →

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