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Mindsay Chatbots for Zendesk

Create exceptional customer and agent experiences.
Mindsay’s chatbots for Zendesk provide seamless agent handover to Zendesk Chat and Support.

Why Mindsay + Zendesk?

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Incredible customer experiences

With the bot as the gatekeeper of customer service, you can provide 24/7 support while still offering a human touch.

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Operational efficiency and improved sales

Significantly reduce costs and drive more sales by automating common customer service and transactional use cases.

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Happier, more engaged agents

With fewer customer requests reaching your customer support team, they'll be able to provide higher quality customer service.

Empower your agents to have a bigger impact.

Mindsay's AI chatbots seamlessly integrate with Zendesk’s support solutions to allow human agents to easily enter and exit conversations via live chat and create tickets. After the bot has qualified a customer’s request, the agent has all of the information they need in Zendesk to quickly resolve the issue.

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Seamless handover to agents in Zendesk.

With a Mindsay chatbot, agents can easily enter and exit conversations from Zendesk. With the bot automatically handling the most common customer questions, agents can focus on quickly solving the complex issues that require a human touch.

Automatically create support tickets in Zendesk.

Our chatbots don’t just answer questions, they qualify customer requests in detail. All information from the bot is logged as a ticket in Zendesk so that agents have everything they need to quickly resolve the issue at hand.

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“We have seen improvements in our website conversion performance and especially customer satisfaction thanks to our bot with Mindsay.”

Garry Beaumont, Digital Manager

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Create exceptional customer and agent experiences