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Mindsay Chatbots
for Salesforce

Automate and enhance customer service with Mindsay's
chatbots for Salesforce Service Cloud.

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Why Mindsay + Salesforce?

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Incredible customer experiences

With the bot as the gatekeeper of customer service, you can provide 24/7 support while still offering a human touch.

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Operational efficiency and improved sales

Significantly reduce costs and drive more sales by automating common customer service and transactional use cases.

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Happier, more engaged agents

With fewer customer requests reaching your customer support team, they'll be able to provide higher quality customer service.

Empower your agents to have a bigger impact.

Mindsay's AI chatbots seamlessly integrate with Salesforce Service Cloud to allow human agents to easily enter and exit conversations via live chat and create cases. After the bot has qualified a customer’s request, the agent has all of the information they need in Salesforce to quickly resolve the issue.

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Chatbot interface within Salesforce

Seamless handover to agents in Salesforce.

With a Mindsay chatbot, agents can easily enter and exit conversations from Salesforce. With the bot automatically handling the most common customer questions, agents can focus on quickly solving the complex issues that require a human touch.

Automatically create cases in Salesforce.

Our chatbots don’t just answer questions, they qualify customer requests in detail. All information from the bot is logged as a case in Salesforce so that agents have everything they need to quickly resolve the issue at hand.

Case being open in Salesforce from a bot.
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"Mindsay’s Salesforce integration significantly boosts our agents’ productivity and has cut down time to resolution."

Stephan Krämer, Customer Service Program Manager

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Create exceptional customer and agent experiences

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