Mindsay’s chatbots integrate with Genesys Cloud
to provide a better customer experience and empower agents.
With the bot as the gatekeeper of customer service, you can provide 24/7 support while still offering a human touch.
Quickly build a bot with a variety of use cases thanks to our low-code approach and seamless integration with Genesys.
With fewer customer requests reaching your customer support team, they'll be able to provide higher quality customer service.
Mindsay and Genesys allow you to provide efficient, scalable customer service while creating better experiences for your users. Mindsay’s seamless integration with Genesys Cloud allows agents to quickly resolve customer requests by easily entering and exiting conversations in the chatbot interface.
With a Mindsay chatbot, agents can easily enter and exit conversations from Genesys. With the bot automatically handling the most common customer questions, agents can focus on quickly solving the complex issues that require a human touch.