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Mindsay Chatbots for Genesys

Mindsay’s chatbots integrate with Genesys Cloud
to provide a better customer experience and empower agents.

Why Mindsay + Genesys?

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Best mix of
automation + agents

With the bot as the gatekeeper of customer service, you can provide 24/7 support while still offering a human touch.

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Deploy bots quickly

Quickly build a bot with a variety of use cases thanks to our low-code approach and seamless integration with Genesys.

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Happier, more
engaged agents

With fewer customer requests reaching your customer support team, they'll be able to provide higher quality customer service.

Empower your agents to have a bigger impact.

Mindsay and Genesys allow you to provide efficient, scalable customer service while creating better experiences for your users. Mindsay’s seamless integration with Genesys Cloud allows agents to quickly resolve customer requests by easily entering and exiting conversations in the chatbot interface.

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Agent using the Genesys platform with a chatbot

Seamless handover to agents in Genesys.

With a Mindsay chatbot, agents can easily enter and exit conversations from Genesys. With the bot automatically handling the most common customer questions, agents can focus on quickly solving the complex issues that require a human touch.

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“Mindsay’s seamless integration with Genesys Cloud has had a positive impact on our agents’ productivity and has driven cost savings for Brussels Airlines.”

Rémi Vanbroeckhoven, Digital Product Owner

Discover our other chatbot integrations

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Create exceptional customer and agent experiences