Found in 1938, Val d'Isère Téléphériques is the exclusive operator of ski lifts in the commune of Val d’Isère. As part of Compagnie des Alpes, operator of the biggest ski resorts in the French Alps, Val d’Isère Téléphériques’ main goal is to ensure that customers have an unforgettable experience.
Val d'Isère has always strived to provide excellent customer experiences. When they realized that most of their customer demands were basic, recurring FAQs handled by humans, they knew they had both operational efficiency and customer experience problems.
They turned to Mindsay to solve these pain points. Mindsay’s AI chatbot platform was the best fit for their needs. From a technical perspective, Mindsay provides a no-code/low-code environment for their internal teams to be able to manage the chatbot autonomously. Moreover, they were won over by Mindsay’s smart, energetic team who understood their challenges and goals, having already worked with many ski resorts and travel brands. Val d'Isère was confident they could achieve their objectives with Mindsay.
“We can always count the Mindsay team - they are fast and super reactive. We’ve also become very autonomous managing our bot so we can make updates on our own very easily.” - Hélène Deléglise, Sales & Customer Relationship Manager
In just two months, Val d'Isère was able to launch a high-performing chatbot that achieved their objectives. The chatbot can easily and accurately manage the majority of incoming customer requests. Customers now get quick answers to their questions about ski passes, prices, opening/closing times of the chairlifts and slopes, weather conditions, COVID info, and more. Customers can easily browse and find the right type of ski pass with a redirection to purchase. The bot is also connected to APIs to provide customers real-time, dynamic info to ensure they have a great experience at Val d'Isère.
Thanks to their chatbot, Val d’Isère has seen a big reduction in the number of incoming calls, as customers can now get all of the information they need through the bot.
Beyond simplifying and improving the experience of their customers, the bot is also helping their teams become more efficient. Their teams are now relieved of time-consuming, mundane tasks and can focus on more complex, value-added issues.
While Val d’Isère is impressed by the technical capabilities and accuracy of the chatbot, they really appreciate the human relationships they’ve built with Mindsay’s team.
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“I love Mindsay’s vision and the collaborative way we work together. We’re a real team.” - Hélène Deléglise, Sales & Customer Relationship Manager
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