A bot is only useful if it’s smart. Mindsay’s intelligent AI-powered chatbots automatically learn after each conversation to continuously improve your customer service.
Our natural language processing (NLP) technology has been built by our team of AI experts using state-of-the-art open-source algorithms. We adapt and train these algorithms to specifically address each industry’s needs, letting our bots make a difference from day 1.
To answer a request, a bot needs to first understand it. Our NLP technology uses advanced algorithms to analyze each message and contextualize it. With an understanding of the question, your bot can resolve the requests and provide an excellent customer experience.
If you can’t measure it, you can’t improve it. Our conversational AI platform lets you track your bot’s key metrics on easy-to-read dashboards. With actionable analytics in hand, you can speed up your bot’s learning and discover which requests it should handle next.
Self-improvement is important for everyone, bots included. After each conversation, your chatbot automatically uses 40 passive signals to rate the quality of its answers. This process allows your bot to learn from its mistakes and continuously improve its responses.