Constant Learning
Technology

Use the leading conversational AI technology

A bot is only useful if it’s smart. Mindsay’s intelligent AI-powered chatbots automatically learn after each conversation to continuously improve your customer service.

The right technology
makes a big difference

To have truly smart conversational capabilities, bots need the right technology to help them understand, respond, and learn. We’ve developed powerful deep learning and machine learning algorithms that let our chatbots provide you with automated customer support and sales channels that don’t compromise quality.

Natural language
processing

Understand and resolve customers’ requests.
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Proprietary
technology

Get algorithms that are trained for your industry.
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Insightful
analytics

Track your key metrics to improve your bot.
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Automated
learning

Let your bot identify and learn from mistakes.
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Get an edge with proprietary technology

Our natural language processing (NLP) technology has been built by our team of AI experts using state-of-the-art open-source algorithms. We adapt and train these algorithms to specifically address each industry’s needs, letting our bots make a difference from day 1.

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Trained for your industry

Don’t settle for a generic chatbot. Mindsay chatbots are made especially for your company. By training our algorithms using common industry-specific scenarios, our bots are prepared to tackle your use cases in days instead of months.

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Constantly updated

Understand what
users want with NLP

To answer a request, a bot needs to first understand it. Our NLP technology uses advanced algorithms to analyze each message and contextualize it. With an understanding of the question, your bot can resolve the requests and provide an excellent customer experience.

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Find questions’ intent

Mindsay bots analyze each message and classify its content to gain an understanding of the question and its intent. They then use that information to make sure that they’re giving the user the correct answer.

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Spot the important elements

Improve your bot with insightful analytics

If you can’t measure it, you can’t improve it. Our conversational AI platform lets you track your bot’s key metrics on easy-to-read dashboards. With actionable analytics in hand, you can speed up your bot’s learning and discover which requests it should handle next.

Analyze performance

Our dashboards let you drill down. See how many conversations users are having with your bot, if they’re using quick replies or typing messages, and how many requests your bot is answering correctly.
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Identify improvements

Understand the most popular types of requests, see on which platforms your customers are interacting, and learn which languages they’re using. By examining your bot’s analytics, you’re able to uncover which areas of your bot can be improved.

Let your chatbot
teach itself

Self-improvement is important for everyone, bots included. After each conversation, your chatbot automatically uses 40 passive signals to rate the quality of its answers. This process allows your bot to learn from its mistakes and continuously improve its responses.

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Automated quality control

Our bots automatically determine the quality of each conversation with state-of-the-art natural language processing technology. If you prefer a more hands-on approach, you can also manually track and evaluate your bot’s performance in customer-facing conversations.

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Learn from mistakes

Get our technology working for you

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