Helping is the new selling. Keep your customers happy with instant, personalized service on their favorite platforms.
Automated customer service doesn’t mean bad customer service. Our AI-powered chatbots let you provide always-on support to quickly resolve customer requests. With the help of natural language processing (NLP) technology, our bots understand your customers, no matter which language they speak.
While automating common questions is the first step, our artificially intelligent customer service chatbots can do much more. Your bot will quickly handle basic support requests, but unlike other automated systems, the more your bot talks, the better it becomes at solving problems.
Mindsay chatbots aren’t restricted to plain text responses. Your bot can use images, buttons, sliders, videos, or maps to provide real-time answers to your customers’ questions on your website, app, and messaging platforms like Facebook Messenger, Whatsapp, and WeChat.
Your support team may not be able to speak 110 languages, but our bots can. Our chatbots’ NLP models focus on understanding chains of characters, not languages. That means that your bot can be trained to provide personalized service in nearly any language.
Automating support isn’t flawless. Sometimes, requests need a real human. Our bots let your support agents to seamlessly enter the conversation. With integrations to Zendesk, Intercom, Salesforce, Genesys, and more, your agents can use the tools that they’re already familiar with.