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Automated Customer Care

Happier customers with automated customer care chatbots

Helping is the new selling. Keep your customers happy with instant, personalized service on their favorite platforms.

Always be there for
your customers

Automated customer service doesn’t mean bad customer service. Our AI-powered chatbots let you provide always-on support to quickly resolve customer requests. With the help of natural language processing (NLP) technology, our bots understand your customers, no matter which language they speak.

Dynamic
responses

Respond with images, maps, videos, and more.
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Automated
support

Automatically answer more than just FAQs.
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Fluent in 110 languages

Speak to your customers in their language.
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Handover to a human

Let your agents handle the complex requests.
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Bots that do more
than FAQs

While automating common questions is the first step, our artificially intelligent customer service chatbots can do much more. Your bot will quickly handle basic support requests, but unlike other automated systems, the more your bot talks, the better it becomes at solving problems.

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Import your existing data

Train your bot to be ready from day 1 using the data you already have. Import your business and support data to help your chatbot learn how to best resolve requests before having any real conversations with your customers.

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Pull answers from any source

Dynamic content on
any channel

Mindsay chatbots aren’t restricted to plain text responses. Your bot can use images, buttons, sliders, videos, or maps to provide real-time answers to your customers’ questions on your website, app, and messaging platforms like Facebook Messenger, Whatsapp, and WeChat.

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Add content without code

You have the power to let your bot express itself. Add, remove, or modify all types of content from a user-friendly interface. Mindsay’s chatbot platform makes customizing your bot’s responses easy.

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Import your content from anywhere

Speak your customers’ language

Your support team may not be able to speak 110 languages, but our bots can. Our chatbots’ NLP models focus on understanding chains of characters, not languages. That means that your bot can be trained to provide personalized service in nearly any language.

Automatic translation

We can train your bot to speak languages that you don’t. To prepare your bot to handle your customers’ requests, we automatically translate training data into all of your desired languages.
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Human verification

Languages can be complicated. To make sure that nothing gets lost in translation, bot content is reviewed and verified by native speakers so you can be confident that they’re saying what they’re supposed to.

Seamlessly loop in a human agent

Automating support isn’t flawless. Sometimes, requests need a real human. Our bots let your support agents to seamlessly enter the conversation. With integrations to Zendesk, Intercom, Salesforce, Genesys, and more, your agents can use the tools that they’re already familiar with.

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Set handover rules

Don’t make your customers ask for an agent. Our platform allows you to create a set of rules that proactively determine when a conversation needs to be transferred to a human agent to help you avoid frustrating customers.

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Use the support tools you know

Provide excellent customer care, every time

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