ABOUT US

A different kind of
AI chatbot company.

Employees Working and the Mindsay Office

What we do

Mindsay is building instant, personalized customer experiences for everyone. We’re here to make it easier for companies to connect with users and make the customer experience better for people like you and me.

We created our leading conversational AI platform to allow businesses to provide better customer experiences. We wanted to create a process automation platform that made chatbot development accessible to business users and improved, not disrupted, their existing processes.

Today, our customer service automation solution allows business users to harness the full power of natural language processing and AI technology without any training. Quickly creating a virtual agent to provide better, real-time customer service on the messaging platforms of their choice is now a reality.

2016
Our founding date
25+
enterprises trust us
2.5M+
Customers helped
50+
Employees
Mindsay Logo and Founders Standing in a Hallway

Our story

Our story is as much about following a passion to find a better way of doing things as it is about the right people with a great idea meeting each other at the right time.

Guillaume and Ilias met by a stroke of fortune but they quickly realized that their business ideas and ambitions were aligned.

However, they still needed a technical genius if their ambitions were going to become a reality. They contacted Pierre, who was in Oxford at the time, with their idea. A few weeks later, Pierre was joining in on their conversations from the UK.

Having worked in large companies in the past, our founders knew the massive challenges that customer-facing organizations were facing. The realization of how they could solve this problem came in Spring 2016.

The spark

The “aha” moment was at Facebook’s F8 conference. That particular year, Mark Zuckerberg announced the introduction of Messenger Bots and unofficially ushered in the era of automated messaging.

Soon enough, it all started coming together. Our founders were (and still are) convinced that they could help companies solve their customer support woes through conversational chatbots.

Within a few months, the first iteration of Mindsay’s conversational AI process automation platform was born. A couple of months later, we landed our first customer.

As they say, the rest is history.

Team Discussing, Mark Zuckerberg at F8, and Mindsay Analytics Dashboard

Our mission

To provide one-to-one customer experiences at scale.
Iberia Bot, Utilities Bot, NPS Score, Banking Bot in Action, and Customer Feedback

Successful companies have one thing in common:
they provide amazing customer service.

The way companies serve consumers has changed. Modern technology companies have brought customer experience to the heart of purchasing decisions. Now, customers expect flawless service from every brand.


We believe the best way to exceed your customers’ high expectations is through conversation. With chatbots powered by conversational artificial intelligence, companies can offer the instant, personalized support that their customers crave while achieving the cost savings they need.

Our leadership team

Guillaume Laporte
Guillaume Laporte
CEO & Co-founder
Ilias Hicham
Ilias Hicham
COO & Co-founder
Pierre Pakey
Pierre Pakey
CTO & Co-founder
Bonnie Bailly
Bonnie Scott Bailly
VP of Marketing
Olivier Eisnenzimmer
Olivier Eisenzimmer
CFO
Paul Vieira
Paul Vieira
Head of Sales
Flavien Richardin
Flavien Richardin
Head of Operations
Stéphane Mennesson
Stéphane Mennesson
‍Head of Engineering
Mike Concannon
Mike Concannon
‍Head of International Expansion

Board members

Matthieu Lattes
Matthieu Lattes
General Partner
@ White Star Capital
Allison Imbert
Alison Imbert
Senior Associate
@ Partech Ventures
Romain Lavault
Romain Lavault
General Partner
@ Partech Ventures
Thomas Girard
Thomas Girard
CEO @ OneFineStay
& Accor New Business
Daniel Amzallag
Daniel Amzallag
Independant Board Member CEO @ iValua
Antoine Scialom
Antoine Scialom
Independant Board Member GM Europe @ Splio

Advisors

Claire Godron
Claire Godron
Strategy Director @ Thales
Yves Weisselberger
Yves Weisselberger
CEO @ Snapcar & Founder of KDS
Alexandre Lebrun
Alexandre Lebrun
CEO @ Nabla & Founder of Wit.ai
François Calvino
François Calvino
CEO @ Agis Voyages

Our locations

Paris

18 Rue du 4 septembre,
75002, Paris, France

New York

85 Broad St,
New York, NY, USA

Join the evolution of customer service

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