Our leading Conversational AI platform allows businesses to provide better customer experiences. We help customer service teams overcome common challenges, allowing them to automate customer requests, eliminate time-consuming processes, and optimize their use of human resources. From basic FAQs to complex transactions, we help companies build their customer service automation strategy, allowing for maximum automation of customer interactions and lowest total cost of ownership.
Guillaume and Ilias met by a stroke of fortune but they quickly realized that their business ideas and ambitions were aligned.
However, they still needed a technical genius if their ambitions were going to become a reality. They contacted Pierre, who was in Oxford at the time, with their idea. A few weeks later, Pierre was joining in on their conversations from the UK.
Having worked in large companies in the past, our founders knew the massive challenges that customer-facing organizations were facing. The realization of how they could solve this problem came in Spring 2016.
The “aha” moment was at Facebook’s F8 conference. That particular year, Mark Zuckerberg announced the introduction of Messenger Bots and unofficially ushered in the era of automated messaging.
Soon enough, it all started coming together. Our founders were (and still are) convinced that they could help companies solve their customer support woes through conversational chatbots.
Within a few months, the first iteration of Mindsay’s conversational AI process automation platform was born. A couple of months later, we landed our first customer.
As they say, the rest is history.
The way companies serve consumers has changed. Modern technology companies have brought customer experience to the heart of purchasing decisions. Now, customers expect flawless service from every brand.
We believe the best way to exceed your customers’ high expectations is through conversation. With AI-powered chatbots, companies can offer the instant, personalized support that their customers crave at scale.