We created our leading conversational AI platform to allow businesses to provide better customer experiences. We wanted to create a process automation platform that made chatbot development accessible to business users and improved, not disrupted, their existing processes.
Today, our customer service automation solution allows business users to harness the full power of natural language processing and AI technology without any training. Quickly creating a virtual agent to provide better, real-time customer service on the messaging platforms of their choice is now a reality.
Guillaume and Ilias met by a stroke of fortune but they quickly realized that their business ideas and ambitions were aligned.
However, they still needed a technical genius if their ambitions were going to become a reality. They contacted Pierre, who was in Oxford at the time, with their idea. A few weeks later, Pierre was joining in on their conversations from the UK.
Having worked in large companies in the past, our founders knew the massive challenges that customer-facing organizations were facing. The realization of how they could solve this problem came in Spring 2016.
The “aha” moment was at Facebook’s F8 conference. That particular year, Mark Zuckerberg announced the introduction of Messenger Bots and unofficially ushered in the era of automated messaging.
Soon enough, it all started coming together. Our founders were (and still are) convinced that they could help companies solve their customer support woes through conversational chatbots.
Within a few months, the first iteration of Mindsay’s conversational AI process automation platform was born. A couple of months later, we landed our first customer.
As they say, the rest is history.
The way companies serve consumers has changed. Modern technology companies have brought customer experience to the heart of purchasing decisions. Now, customers expect flawless service from every brand.
We believe the best way to exceed your customers’ high expectations is through conversation. With chatbots powered by conversational artificial intelligence, companies can offer the instant, personalized support that their customers crave while achieving the cost savings they need.