Keep your customer support working like you keep the power working. With Mindsay, you can turn off long wait times by providing automated service processes so agile that it makes self-service feel like full-service.
Mindsay’s intelligent bots provide always-on customer care that lets customers solve their issues quickly. Our customer service automation platform allows you to streamline your processes by automatically resolving routine problems, boosting customer satisfaction while reducing costs.
Some customer queries are more urgent than others and sometimes those requests require human intervention. Mindsay’s platform uses virtual assistants to automatically qualify, prioritize, and route complex requests to your customer support agents.
Our bots let customers with urgent problems quickly connect with an agent while gathering the information agents need to solve the issue. That allows support teams to provide faster, more personalized support and keeps agents engaged; helping to reduce turnover.
Our bots are made to handle the utilities sector’s use cases. Mindsay virtual assistants are designed to help with account management, outages, technician appointments, usage, and offers. With Mindsay resolving and routing customer service requests, a utility’s customers get real-time personalized service.
Learn how chatbots can manage customer accounts.
See how bots help customers get in-home service.
Learn how bots help customers track their utility usage.
Discover how bots can promote offers and discounts.
To create efficient processes, your tools need to work together. Our customer service automation platform lets you unify your business platforms, even your proprietary business tools, to help you create smoother, more responsive support processes.
Mindsay integrates with Zendesk, Salesforce, Intercom, Freshdesk, and Genesys to allow our bots to seamlessly route requests to agents before allowing them to jump into the conversation to help.
Provide amazing service on every platform. Mindsay bots work with your customers’ favorite voice and messaging platforms. Our virtual assistants can be added to your website, mobile app, social media, WhatsApp, WeChat, Amazon Alexa, Google Assistant, and more.