Discover how bots help utility companies deflect requests, reduce handling times, and increase customer satisfaction.
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Customer satisfaction
Our bots are designed to handle the utilities sector’s use cases. Mindsay virtual assistants are designed to help with account management, outages, technician appointments, usage questions, and special rebates. With Mindsay resolving and routing customer service requests, you can reduce support volumes while still providing customers with fast, personalized service.
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Keep your customer support team running at full power around the clock. With Mindsay, you can automatically deflect simple customer requests in real-time with bots that are so agile, they make self-service feel like full-service.
Mindsay’s intelligent bots provide always-on support that allows your customers to solve their issues quickly at any time. Our customer care bots integrate with your tools to let you provide responsive, personalized service that reduces request volumes while boosting customer satisfaction.
Some customer queries are more urgent than others and, sometimes, those requests need human intervention. Mindsay’s virtual assistants automatically qualify, prioritize, and route complex requests to your customer support agents. With the bot prequalifying each request, agents have all the information they need to quickly solve the issue.
Our bots take care of the simple requests and automatically route the complicated ones, allowing your customer service team to provide even more responsive personalized support. Now focused on more complex issues, agents are more engaged and productive, helping to reduce agent turnover.
Get your tools to work together and create better customer experiences. Our user-friendly platform lets you connect your business platforms, even your proprietary business tools, to create smoother, more responsive support processes.
Mindsay integrates with Zendesk, Salesforce, Zendesk Sunshine, Genesys, Intercom, and more, allowing our bots to offer personalized service and seamlessly route requests to agents who can easily jump into conversations to help.
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Provide fantastic service on every platform that has a text or voice interface. Mindsay bots work with your customers’ favorite voice and messaging platforms. Our virtual assistants can be added to your website, mobile app, Facebook Messenger, WhatsApp, and more while our conversational IVR solution brings the power of artificial intelligence to your call center.
