Utility chatbots power up your customer service

Workers Fixing Power Line, A Bot Giving a Customer Their Utility Bill, an Electricity Outage Map.
Discover how bots help utility companies deflect requests, reduce handling times, and increase customer satisfaction.
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Customer satisfaction

Built for the utility industry

Our bots are designed to handle the utilities sector’s use cases. Mindsay virtual assistants are designed to help with account management, outages, technician appointments, usage questions, and special rebates. With Mindsay resolving and routing customer service requests, you can reduce support volumes while still providing customers with fast, personalized service.

Account Management

Learn how chatbots can manage customer account information.

  • Account troubleshooting
  • Update address
  • Update contact information
  • Change password
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Technicians & Service

Learn how bots help customers get in-home service.

  • Set up & installation
  • Schedule a technician
  • Start service
  • Outages
  • Meter reading
  • Agent hand-off
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Utility Usage & Billing

Learn how bots help customers track their usage.

  • Current usage
  • Budgeting
  • Overages
  • View bill
  • Late payment alerts
  • Payment options
  • Usage reduction tips
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Offers & Discounts

Discover how bots can promote offers and discounts.

  • Rebates
  • Price caps
  • Utility credits
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Deflect requests with always-on support

Keep your customer support team running at full power around the clock. With Mindsay, you can automatically deflect simple customer requests in real-time with bots that are so agile, they make self-service feel like full-service.

Mindsay’s intelligent bots provide always-on support that allows your customers to solve their issues quickly at any time. Our customer care bots integrate with your tools to let you provide responsive, personalized service that reduces request volumes while boosting customer satisfaction.

Bot helping with an urgent meter issue.

Power up your response and handling times

Some customer queries are more urgent than others and, sometimes, those requests need human intervention. Mindsay’s virtual assistants automatically qualify, prioritize, and route complex requests to your customer support agents. With the bot prequalifying each request, agents have all the information they need to quickly solve the issue.

Our bots take care of the simple requests and automatically route the complicated ones, allowing your customer service team to provide even more responsive personalized support. Now focused on more complex issues, agents are more engaged and productive, helping to reduce agent turnover.

Turn on customer-centric processes

Mindsay customer service platform integrations

Get your tools to work together and create better customer experiences. Our user-friendly platform lets you connect your business platforms, even your proprietary business tools, to create smoother, more responsive support processes.

Mindsay integrates with Zendesk, Salesforce, Zendesk Sunshine, Genesys, Intercom, and more, allowing our bots to offer personalized service and seamlessly route requests to agents who can easily jump into conversations to help.

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Provide amazing service on every channel

Provide fantastic service on every platform that has a text or voice interface. Mindsay bots work with your customers’ favorite voice and messaging platforms. Our virtual assistants can be added to your website, mobile app, Facebook Messenger, WhatsApp, and more while our conversational IVR solution brings the power of artificial intelligence to your call center.

Supercharge your customer service

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