Utilities

Power up your service with a utility chatbot

Automate your customer service processes to make sure someone is always there to help.
Workers Fixing Power Line, A Bot Giving a Customer Their Utility Bill, an Electricity Outage Map
Automate up to
80%
of requests
Ready to help in
4
weeks
Responds in
110
languages
Integrates with
30+
business platforms

Create always-on support processes

Keep your customer support working like you keep the power working. With Mindsay, you can turn off long wait times by providing automated service processes so agile that it makes self-service feel like full-service.

The impact of chatbots

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Response Time
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satisfaction
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Agent Engagement
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Support costs

Mindsay’s intelligent bots provide always-on customer care that lets customers solve their issues quickly. Our customer service automation platform allows you to streamline your processes by automatically resolving routine problems, boosting customer satisfaction while reducing costs.

Bot Showing Energy Usage and Energy Bill

Route and prioritize requests

Some customer queries are more urgent than others and sometimes those requests require human intervention. Mindsay’s platform uses virtual assistants to automatically qualify, prioritize, and route complex requests to your customer support agents.

Our bots let customers with urgent problems quickly connect with an agent while gathering the information agents need to solve the issue. That allows support teams to provide faster, more personalized support and keeps agents engaged; helping to reduce turnover.

Scheduling a Technician Through a Bot
Utility Worker Fixing a Power Line

Designed for the utility industry

Our bots are made to handle the utilities sector’s use cases. Mindsay virtual assistants are designed to help with account management, outages, technician appointments, usage, and offers. With Mindsay resolving and routing customer service requests, a utility’s customers get real-time personalized service.

Our utility bots are ready to
route and resolve requests about:

Account Management

Learn how chatbots can manage customer accounts.

  • Account troubleshooting
  • Update address
  • Update contact information
  • Change password
  • View bill
  • Payment alerts
  • Payment options
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Technicians & Service

See how bots help customers get in-home service.

  • Set up & installation
  • Schedule a technician
  • Start service
  • Outages
  • Meter reading
  • Agent hand-off
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Utility
Usage

Learn how bots help customers track their utility usage.

  • Current usage
  • Budgeting
  • Overages
  • Usage reduction tips
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Offers &
Discounts

Discover how bots can promote offers and discounts.

  • Rebates
  • Price caps
  • Utility credits
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Have your tools work together

To create efficient processes, your tools need to work together. Our customer service automation platform lets you unify your business platforms, even your proprietary business tools, to help you create smoother, more responsive support processes.

Mindsay integrates with Zendesk, Salesforce, Intercom, Freshdesk, and Genesys to allow our bots to seamlessly route requests to agents before allowing them to jump into the conversation to help.

Mindsay Integrations Listings
Zendesk LogoIntercom LogoSalesforce LogoGenesys LogoiAdvize Logo

Provide service on every channel

Provide amazing service on every platform. Mindsay bots work with your customers’ favorite voice and messaging platforms. Our virtual assistants can be added to your website, mobile app, social media, WhatsApp, WeChat, Amazon Alexa, Google Assistant, and more.

Communication Platforms Including Facebook Messenger, WhatsApp, Google Assistant, WeChat, Android, iOS and Alexa

Provide always-on customer service

Get Started