Urban Mobility

Scale your support with an urban mobility chatbot

Provide customers with instant, localized support in only 4 weeks with a conversational AI chatbot.
Chatbot Solving Credit Card Issue, Bike Trip, and Person Riding Bike
Automate up to
85%
of requests
Ready to help in
4
weeks
Responds in
110
languages
Integrates with
30+
business platforms

Offer 24/7 support around the globe

From bike-sharing to shuttles, ride-sharing services, scooter rentals, electric vehicle sharing, and more, there are plenty of urban mobility solutions. While the solutions are different, urban mobility companies face the same challenge of providing support to customers who can be spread across cities, countries, and continents. Mindsay chatbots offer a solution.

The impact of chatbots

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Support requests
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satisfaction
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Agent capacity
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Support costs

Our bots allow you to provide instant, real-time support to customers around the world without needing to open support centers on every continent. Our chatbots scale with your company to help keep your support costs under control as you grow.

Unblocking Account with a Chatbot

Speak your customers’ languages

Your support team may not be able to speak 110 languages, but Mindsay chatbots can. When growing your operations, you often need to manage new languages. However, finding support agents who can speak these new languages doesn’t always come cheap. Our bots let you automatically provide personalized customer service in nearly any language.

You don’t need to open support offices around the world. Mindsay chatbots can be easily trained to speak languages that you don’t, allowing you to provide instant, localized support in new markets without the expensive new office.

Getting Scooter to Start
Vespas Parked Side-by-Side

Built for urban mobility use cases

Our bots are ready to help with vehicle or equipment issues, payment problems, account management, and other frequently asked questions. With Mindsay chatbots handling most of the basic requests, your agents will have fewer calls and messages to manage while the bot’s instant responses keep your customers happy.

Our urban mobility chatbots are ready
to resolve requests about:

On-the-Ground Assistance

Learn how chatbots can help solve problems with vehicles and equipment.

  • Vehicle and equipment instructions
  • Vehicle and equipment troubleshooting
  • Reporting vehicle or equipment issues
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Disruptions and Issues

See how bots alert customers about disruptions.

  • Service disruptions
  • Availability and special events
  • Creating alerts
  • Managing alerts
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Account Management

Learn how chatbots can manage customer accounts.

  • Creating an account
  • Unblocking an account
  • Account terms and conditions
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Payment Support

Discover how bots can handle payments.

  • Fare information
  • Failed payments
  • Refunds
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FAQ

Explore the types of questions that bots can answer.

  • How-to guides
  • Complaints
  • Lost items
  • Agent hand-off
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Keep using your existing tools

Bot’s don’t need to be disruptive. Our chatbot platform allows you to connect your bot with all your existing business systems, even your proprietary business platforms. Our bot works with your current tools to keep your business processes running smoothly.

When a customer wants to speak with one of your support agents, our bot’s integrations with Zendesk, Salesforce, Intercom, Freshdesk, and Genesys let your agents seamlessly enter the conversation to solve the problem.

Mindsay Integrations Listings
Zendesk LogoIntercom LogoSalesforce LogoGenesys LogoiAdvize Logo

Provide support on multiple channels

No one wants to call. Our bots allow you to solve requests on customers’ favorite voice and messaging platforms. Mindsay chatbots can be added to your website, mobile app, Facebook Messenger, Whatsapp, WeChat, Amazon Alexa, Google Assistant, and more.

Communication Platforms Including Facebook Messenger, WhatsApp, Google Assistant, WeChat, Android, iOS and Alexa

Scalable, affordable customer service

Let's Talk