Travel Management Companies

Improve business travel with TMC chatbots

Slash the number of support requests by 80% in only 4 weeks with AI-powered travel management company (TMC) chatbots.
CWT Bot Booking Hotel and Flight Departure Board
Automate up to
80%
of requests
Ready to help in
4
weeks
Responds in
110
languages
Integrates with
30+
business platforms

Create an unparalleled client experience

Excellent service is a prerequisite in the corporate travel industry. Your clients expect you to be there to help them with every aspect of business travel. Mindsay’s innovative chatbots bring new capabilities to your support toolkit. Our bots are there 24/7 to address post-purchase questions, resolve issues during trips, and act as a booking tool.

The impact of chatbots

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Support requests
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satisfaction
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Agent capacity
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Support costs

Making clients call every time they have a question can be frustrating. Our chatbots let you provide your clients with instant answers on the platform of their choice. With fewer requests to deal with, your support agents and account managers can be more responsive while individually managing more client accounts.

Adding Extra Bag with a Chatbot

Keep support costs in-check

Consistently great customer service differentiates you from everyone else. Traditionally, providing this level of service didn’t come cheap. While you’ll always need a team of account managers and support agents, you may not need as many of them. With Mindsay bots, you can resolve up 80% of requests without the help of an agent.

With a chatbot handling a significant portion of requests, your agents and account managers can respond faster and spend more time resolving each client’s request. You’ll be able to provide quicker, higher-quality service while getting a better handle on your client support costs.

Hotel Cancelation with a Chatbot
Escalators at an Airport

Designed to handle TMC use cases

Mindsay chatbots are built to act as your automated travel agents. Our bots can manage travel questions, modify hotel or car reservations, address payment problems, and more. With the help of Mindsay chatbots, you can instantly resolve requests while letting your agents concentrate on the most urgent, complex requests.

Our TMC chatbots are ready to
resolve requests about:

Booking Management

Discover chatbots’ booking management capabilities.

  • Rebooking
  • Modifying bookings
  • Canceling bookings
  • Refunds
  • Rescheduling
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Ancillary
Sales

Learn how bots can help with ancillary sales.

  • Adding baggage
  • Flight ancillaries
  • Hotel services
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Payment
Support

Uncover chatbots’ payment support features.

  • Problems
  • Policies
  • Confirmation
  • Invoices
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Client Assistance

Explore chatbots’ agent hand-off capabilities.

  • Frequently asked questions
  • Agent hand-off
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Integrate with your GDS and other platforms

Adding a chatbot to your customer support tools doesn’t need to disrupt your current processes. Mindsay’s chatbot platform allows you to easily connect all your business platforms, including proprietary systems, to your chatbot. Linking your chatbot with an Amadeus, Sabre, or Travelport global distribution system lets you provide your clients with real-time product listings while our bots’ NDC compatibility gives you access to all of the latest features.

If a client wants to talk to one of your human agents, our platform is seamlessly integrated with Zendesk, Salesforce, Intercom, and Genesys so your agents can take over the conversation using the software they’re already comfortable with.

Intercom LogoSabre LogoSalesforce LogoAmadeus Logo

Assist clients on their
favorite platforms

Between tracking down a phone number and waiting to talk with an agent, phone calls don’t always provide clients with the best experience. Mindsay chatbots are there to instantly address requests on their favorite platforms.

Our bots can be added to websites, mobile apps, Facebook Messenger, Whatsapp, WeChat, Skype, Google Assistant, and more.

Communication Platforms Including Facebook Messenger, WhatsApp, Google Assistant, WeChat, Android, iOS and Alexa

Satisfied clients and lower support costs

Let's Talk