While not every journey will be smooth, your customer support can be. Mindsay’s bots let your railway provide instant, automated support to resolve up to 80% of requests. With our chatbots there to handle inquiries on your passengers’ preferred voice and messaging platforms, your agents can concentrate on the complex issues.
Reducing call volumes doesn’t only provide better customer experiences, it also helps you manage your costs. With fewer requests to deal with, your agents can provide great service while you regain control of your staffing costs.
Train cancellations happen. Don’t make your passengers even more frustrated trying to get a refund. When a train is canceled, there is a surge of passengers demanding refunds and alternate travel arrangements. Our chatbots can automatically initiate the refund process so your customer support team doesn’t get overwhelmed with calls and emails.
With Mindsay’s AI-powered bots handling the refunds, your agents have the bandwidth to deal with complex rebooking requests. By processing refunds and rebooking passengers quickly, your railway can turn a potential disaster into an excellent customer experience.
“We have reduced the number of requests our customer support team receives on Zendesk by 50%.”
Our chatbots are ready to find tickets, share train schedules, promote loyalty programs and discount cards, provide station information, and more. Bots allow railways to provide faster, personalized customer support and free up agents to handle the most important requests.
Discover bots’ booking assistance capabilities.
Learn how a chatbot can help passengers with tickets.
Explore the types of train information that can be shared.
Uncover how bots help share loyalty program information.
Discover how bots can help you manage claims.
Learn about chatbots’ customer support capabilities.
See what general station information bots can manage.
New technology should improve, not disrupt the way you work. Mindsay’s chatbot platform connects with your existing business systems, including proprietary platforms, so you can keep using the tools that you’re familiar with.
If a request needs a human touch, our chatbot platform is integrated with Zendesk, Salesforce, Intercom, Genesys, and iAdvize so your agents can seamlessly join the conversation to solve the problem.
Calling is expensive for railways and annoying for customers. Mindsay bots let your passengers contact you on their favorite platforms while reducing the number of requests your agents need to handle.
Our chatbots can be added to your website, mobile app, Facebook Messenger, Whatsapp, WeChat, Skype, Amazon Alexa, Google Assistant, and more.