Railways

Make service your differentiator with railway bots

Provide unrivaled customer experiences while reducing your support request volume by up to 80% in just 4 weeks with AI-powered chatbots.
Thayls Chatbot, Train Itinerary, and Interior of Train
Automate up to
80%
of requests
Ready to help in
4
weeks
Responds in
110
languages
Integrates with
30+
business platforms

Resolve requests before they reach your support team

While not every journey will be smooth, your customer support can be. Mindsay’s bots let your railway provide instant, automated support to resolve up to 80% of requests. With our chatbots there to handle inquiries on your passengers’ preferred voice and messaging platforms, your agents can concentrate on the complex issues.

The impact of chatbots

Decrease Arrow
Support requests
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satisfaction
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Agent capacity
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Support costs

Reducing call volumes doesn’t only provide better customer experiences, it also helps you manage your costs. With fewer requests to deal with, your agents can provide great service while you regain control of your staffing costs.

Chatbot Providing Train Schedule

Automate the time-consuming refund process

Train cancellations happen. Don’t make your passengers even more frustrated trying to get a refund. When a train is canceled, there is a surge of passengers demanding refunds and alternate travel arrangements. Our chatbots can automatically initiate the refund process so your customer support team doesn’t get overwhelmed with calls and emails.

With Mindsay’s AI-powered bots handling the refunds, your agents have the bandwidth to deal with complex rebooking requests. By processing refunds and rebooking passengers quickly, your railway can turn a potential disaster into an excellent customer experience.

Chatbot Helping with Train Refund

“We have reduced the number of requests our customer support team receives on Zendesk by 50%.”

Christine Daugeron,
Mobile App Director
See how SNCF reduces support requests →
Train Station and People Working
Trains at Train Station

Made for railway
use cases

Our chatbots are ready to find tickets, share train schedules, promote loyalty programs and discount cards, provide station information, and more. Bots allow railways to provide faster, personalized customer support and free up agents to handle the most important requests.

Our railway chatbots are ready to
resolve requests about:

Booking Assistance

Discover bots’ booking assistance capabilities.

  • Booking instructions
  • Payment methods
  • Invoices
  • Best fares
  • Booking issues
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Ticket Information

Learn how a chatbot can help passengers with tickets.

  • Find a ticket
  • Ticket prices
  • Promotions
  • Exchanges and refunds
  • Ticket information
  • Import or Print ticket
  • Missing ticket
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Train Information

Explore the types of train information that can be shared.

  • Train amenities
  • Schedules, delays, and cancellations
  • Unaccompanied minors
  • Traveling with pets
  • Baggage restrictions
  • Border crossings
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Loyalty Programs

Uncover how bots help share loyalty program information.

  • Loyalty program information
  • Discount card validity
  • Purchasing discount cards
  • Adding discount cards
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Claims and Compensation

Discover how bots can help you manage claims.

  • Compensation rules
  • Compensation requests
  • Complaints
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Customer Support

Learn about chatbots’ customer support capabilities.

  • Contact form
  • Feedback
  • Contact methods
  • Agent hand-off
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Station Information

See what general station information bots can manage.

  • Station information
  • Lounge services
  • Taxis and transportation
  • Lost luggage
  • Recommended arrival times
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Work with the platforms you already have

New technology should improve, not disrupt the way you work. Mindsay’s chatbot platform connects with your existing business systems, including proprietary platforms, so you can keep using the tools that you’re familiar with.

If a request needs a human touch, our chatbot platform is integrated with Zendesk, Salesforce, Intercom, Genesys, and iAdvize so your agents can seamlessly join the conversation to solve the problem.

Mindsay Integrations Listings
Intercom LogoZendesk LogoSalesforce Logo Genesys LogoiAdvize Logo
4 Benefits of Bots of Rail Companies eBook

4 benefits of bots for rail companies

Discover the benefits that bots can bring to rail companies.

Get your copy →

Help passengers on
their terms

Calling is expensive for railways and annoying for customers. Mindsay bots let your passengers contact you on their favorite platforms while reducing the number of requests your agents need to handle.

Our chatbots can be added to your website, mobile app, Facebook Messenger, Whatsapp, WeChat, Skype, Amazon Alexa, Google Assistant, and more.

Communication Platforms Including Facebook Messenger, WhatsApp, Google Assistant, WeChat, Android, iOS and Alexa

Fewer requests and lower costs

Let's Talk