Online Travel Agencies

Scale your customer support with OTA chatbots

Efficiently scale your customer support operations while maintaining a high quality of service in just 4 weeks.
Misterfly Chatbot, Athens Hotel Booking, and Person Walking at Airport
Automate up to
of requests
Ready to help in
Responds in
Integrates with
business platforms

Create exceptional customer experiences

Customer service is at the core of your business. Travelers who book their travel plans with you expect everything to go smoothly, but that doesn’t always happen. Our industry-leading chatbot platform allows you to automatically handle up to 80% of customer requests. Mindsay bots are there 24 hours-a-day to help your customers with their post-purchase requests, like booking modifications, in 110 languages.

The impact of chatbots

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Support requests
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Agent capacity
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Support costs

Dealing with calls is expensive for you and frustrating for your customers. Mindsay chatbots provide your customers with instant support to reduce your call and live chat volumes. With fewer calls to deal with, agents can ensure that each customer has an excellent travel experience while you gain more control over your support costs.

Booking Cancelation Through a Bot

Sell more upgrades and ancillary services

Getting customers to make a booking is only the first step. The next is to encourage them to purchase upgrades and other ancillary services. Mindsay chatbots automatically upsell personalized upgrades and ancillaries to customers during and after their purchases. From extra baggage to hotel breakfasts and upgraded seats, our bots make the purchase process simple by answering questions and reducing the number of steps to buy.

With our bot acting as your online travel agent, you can provide your customers with the personalized travel experiences they crave while generating valuable sales revenue.

Checked Baggage Assistance
Chairs in Airport Departure Area

Ready to tackle
OTA use cases

Online travel companies need to provide flawless customer experiences. Mindsay chatbots are ready to modify bookings, sell upgrades, answer frequently asked questions, and more. With bots on your side, you can provide instant responses 24/7 so your agents can focus on the most urgent requests.

Our online travel agency chatbots are
ready to resolve requests about:

Booking Management

Explore bots’ booking management capabilities.

  • Rebooking
  • Modifying bookings
  • Canceling bookings
  • Refunds
  • Rescheduling
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See how chatbots can help with ancillary sales.

  • Adding baggage
  • Flight ancillaries
  • Hotel services
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Learn about bots’ payment support features.

  • Problems
  • Policies
  • Confirmation
  • Invoices
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Client Assistance

Discover chatbots’ agent hand-off capabilities.

  • Frequently asked questions
  • Agent hand-off
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Bring your business platforms together

New platforms should help your travel business be more efficient, not change the way it works. Mindsay’s chatbot platform seamlessly integrates with your existing business systems, including your proprietary business platforms, to give you all the benefits of a bot with none of the drawbacks of adding a new system. Our bots are also NDC compatible so you can leverage all the latest features.

If a customer has a complex request, it’s easy to transfer the conversation to an agent. Our platform is seamlessly integrated with Intercom, Genesys, Zendesk, and more so your agents can enter the conversation using the support solution they already know.

Mindsay Integrations Listings
Intercom LogoSabre LogoZendesk LogoAmadeus Logo
OTA eBook

Solve the customer experience puzzle

Discover how your OTA can offer scalable, personalized experiences.

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Connect on your
customers’ terms

Phone calls are expensive to manage and web forms leave customers unhappy. While chat solutions are a step in the right direction, customers are in limbo while they’re waiting for an agent.

Our chatbots let you instantly resolve customer requests on their favorite platforms 24 hours-a-day, 7 days-a-week. Mindsay bots can be added to your website, mobile app, Facebook Messenger, Whatsapp, WeChat, Skype, Google Assistant, and more.

Communication Platforms Including Facebook Messenger, WhatsApp, Google Assistant, WeChat, Android, iOS and Alexa

Happier customers and lower costs

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