Insurance

Ensure fantastic service with an insurance chatbot

Discover how automation lets you provide better, more responsive customer service.
Auto Claim Submission Chat, A Chatbot Comparing Health Insurance Plans, A House with a Yard
Automate up to
80%
of requests
Ready to help in
4
weeks
Responds in
110
languages
Integrates with
30+
business platforms

Benefit from automated processes

Your customers count on you, make sure you’re helping them quickly. Mindsay allows you to provide fast, useful self-service options while streamlining your customer service processes so your customers don’t have to wait to get the assistance they need.

The impact of chatbots

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Response Time
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satisfaction
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Agent Engagement
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Support costs

Mindsay’s customer service process automation platform uses virtual assistants to automatically solve customers’ simple or routine requests. By connecting with all your tools, our platform lets you streamline your customer-facing processes to improve satisfaction, cut response times, and increase agent engagement.

Find Approved Repairer with a Bot

Make sure urgent requests are covered

Sometimes only a human insurance agent will do, make it easy to get in contact with one. Mindsay’s intelligent virtual agents prequalify customers to provide agents with the information they need to start solving the issue.

Mindsay’s bots will take care of routine questions and route the complicated requests directly to your agents. With only priority requests coming through, your support team can respond faster and agents will be more involved, helping to reduce turnover.

Bot Selling Travel Insurance
Car After Car Accident

Built for the insurance industry

Our bots have been designed to handle insurance use cases. Mindsay virtual assistants are prepared to help with changing coverage, filing claims, sharing policy details, and providing quotes. With our bots resolving and managing requests, your customers get fantastic service while agents’ job satisfaction increases.

Our insurance bots are ready to
route and resolve requests about:

Account Management

Learn how bots can help with account management.

  • Update personal information
  • Change password
  • Update banking information
  • Change coverage
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Claim
Management

Discover how chatbots can help customers manage claims.

  • File a claim
  • See claims history
  • View claim information
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Customer
Support

Learn how bots help streamline customer support.

  • Agent hand-off
  • Find approved service providers
  • Replace lost cards
  • See policy details
  • See payment options
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Quotes, Plans, & Extras

Explore how bots can help you sell insurance products.

  • Compare plans
  • Get a quote
  • Purchase extra coverage
  • Add or remove beneficiaries
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Your support tools are covered

To create great processes, your tools should work together. Our customer service automation platform connects your tools, even proprietary business systems, to create seamless, responsive support processes.

Mindsay integrates with Zendesk, Salesforce, Intercom, Freshdesk, and Genesys to allow our bots to route requests to agents and allow them to smoothly enter conversations.

Mindsay Integrations Listings
Zendesk LogoIntercom LogoSalesforce LogoGenesys LogoiAdvize Logo

Excellent service on any platform

Customers are no longer tied to the phone. Now, they prefer live chat, messaging, and social media. Mindsay’s solution can be added to your website, mobile app, Facebook Messenger, WhatsApp, WeChat, Google Home, and more.

Communication Platforms Including Facebook Messenger, WhatsApp, Google Assistant, WeChat, Android, iOS and Alexa

Ensure great customer service

Get Started