Your customers count on you, make sure you’re helping them quickly. Mindsay allows you to provide fast, useful self-service options while streamlining your customer service processes so your customers don’t have to wait to get the assistance they need.
Mindsay’s customer service process automation platform uses virtual assistants to automatically solve customers’ simple or routine requests. By connecting with all your tools, our platform lets you streamline your customer-facing processes to improve satisfaction, cut response times, and increase agent engagement.
Sometimes only a human insurance agent will do, make it easy to get in contact with one. Mindsay’s intelligent virtual agents prequalify customers to provide agents with the information they need to start solving the issue.
Mindsay’s bots will take care of routine questions and route the complicated requests directly to your agents. With only priority requests coming through, your support team can respond faster and agents will be more involved, helping to reduce turnover.
Our bots have been designed to handle insurance use cases. Mindsay virtual assistants are prepared to help with changing coverage, filing claims, sharing policy details, and providing quotes. With our bots resolving and managing requests, your customers get fantastic service while agents’ job satisfaction increases.
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To create great processes, your tools should work together. Our customer service automation platform connects your tools, even proprietary business systems, to create seamless, responsive support processes.
Mindsay integrates with Zendesk, Salesforce, Intercom, Freshdesk, and Genesys to allow our bots to route requests to agents and allow them to smoothly enter conversations.
Customers are no longer tied to the phone. Now, they prefer live chat, messaging, and social media. Mindsay’s solution can be added to your website, mobile app, Facebook Messenger, WhatsApp, WeChat, Google Home, and more.