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Customer satisfaction
Mindsay’s virtual assistants are built to handle e-tailers’ use cases, helping you improve satisfaction and increase sales. Our bots are ready to solve customers’ questions about order tracking, account management, sizing, loyalty programs, and delivery statuses. With Mindsay taking care of basic issues and questions, customers get better service and a better shopping experience.
Learn how bots can manage customer account information.
Learn how bots help customers manage their orders.
Learn how bots help streamline customer support.
Learn how bots cross-sell and upsell.
Discover how bots can promote special offers and loyalty rewards.
Automation is the backbone of eCommerce. With Mindsay, you can bring the benefits of automation to your customer support department. Our bots smoothly and efficiently resolve customer issues and questions, helping deflect a significant volume of requests away from your support team.
Mindsay’s AI chatbots are there 24/7 to provide helpful, personalized service so customers can get their issues resolved quickly. With bots automatically solving common questions, you’ll decrease request volumes while increasing customer satisfaction and conversion rates.
While bots can easily manage simple issues, complex cases should be handled by human agents. Mindsay’s bots automatically qualify, prioritize, and route complicated or urgent problems to the right member of your customer support team. Before routing the request, the bot prequalifies it, getting the information the agent needs to quickly resolve it.
With bots acting as the first line of support, your support agents can provide responsive, personalized support. No longer having to deal with large volumes of repetitive questions, agents are happy and agents engaged, helping to reduce turnover and increase productivity.
Get your tools working together to offer amazing customer experiences. Mindsay’s chatbot platform connects your business tools, even your proprietary business systems or eCommerce platforms, to create responsive support processes.
Mindsay’s user-friendly platform integrates with Zendesk, Genesys, Salesforce, Zendesk Sunshine, and more to allow our bots to offer highly personalized service and seamlessly transfer conversations to your support team, allowing your agents to jump in and solve the problem.
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Help your customers on any channel. Our voicebots and chatbots work on all major voice, messaging, and live chat platforms. You can add Mindsay’s virtual assistants to your website, mobile app, social media pages, or other messaging apps while our conversational IVR solution can help transform your call center experience, allowing customers to solve their issues without an agent.
