Retail & eCommerce

Offer better-than-in-store service with eCommerce chatbots

Provide customers with instant, localized support in only 4 weeks with a conversational AI chatbot.
Closet with Clothes, Chatbot Tracking Order, Chatbot Suggesting Headphones
Automate up to
80%
of requests
Ready to help in
4
weeks
Responds in
110
languages
Integrates with
30+
business platforms

Add automation to your shopping cart

Automation has propelled eCommerce to new heights. Don’t stop now. With Mindsay, you can create automated customer support processes that are just as smooth and efficient as your logistics and sales processes.

The impact of chatbots

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Response Times
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satisfaction
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Agent Engagement
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Support costs

Our virtual agents provide helpful, personalized self-service so customers can resolve their problems quickly. Mindsay’s customer service automation platform automatically solves the routine issues, helping you to increase conversion rates and customer satisfaction.

Chatbot Handling an Order Return

Route important requests, automate the rest

Not every question needs an agent. Mindsay’s conversational agents use artificial intelligence to handle routine requests and qualify, prioritize, and route complicated or urgent problems to your customer support team.

Our bots quickly connect customers with urgent issues with an agent while also getting the information the agent needs. Armed with all the details, support agents can provide faster, personalized support that keeps customers happy and agents engaged.

Chatbot Suggesting Related Product to Customer
Person Typing on Computer

Made for retail & eCommerce stores

Mindsay’s virtual assistants are designed to handle eCommerce retailers’ use cases. Our bots are ready to help solve customers’ questions about order tracking, account management, sizing, loyalty programs, and recommended products. With Mindsay resolving and routing customer queries, customers get better service and you get lower costs.

Our eCommerce bots are ready to
route and resolve requests about:

Account Managment

Learn how chatbots can manage customer account information.

  • Account troubleshooting
  • Update addresses
  • Update contact information
  • Change passwords
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Order
Management

Discover how bots help customers manage their orders.

  • Order tracking
  • Delivery status
  • Modify orders
  • Returns
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Customer
Support

Learn how bots help streamline customer support.

  • Return policies
  • Warranty information
  • Sizing help
  • Help to place an order
  • Agent hand-off
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Sales &
Upselling

Discover how bots can cross-sell and upsell customers.

  • Recommend related products
  • Add products to order
  • Gift card sales
  • Subscription management
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Promotions & Offers

Explore the types of questions that bots can answer.

  • Coupons & discounts
  • Personalized promotions
  • Loyalty rewards
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Align your business tools

Efficient processes require tools that work together. Mindsay’s customer service automation platform connects your business tools, even your proprietary business systems or eCommerce platforms, to create responsive support processes.

Mindsay integrates with Zendesk, Salesforce, Intercom, Freshdesk, and Genesys to allow bots to seamlessly transfer conversations to your support team, allowing your agents to jump in to solve the problem.

Mindsay Integrations Listings
Zendesk LogoIntercom LogoSalesforce LogoGenesys LogoiAdvize Logo

Customers service on every channel

Help your customers on any digital channel. Our bots work with all the major voice and messaging platforms. Mindsay’s virtual assistants can be added to your website, mobile app, social media, messaging apps, Amazon Alexa, Google Assistant, and more.

Communication Platforms Including Facebook Messenger, WhatsApp, Google Assistant, WeChat, Android, iOS and Alexa

Provide better, more responsive customer service

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