eCommerce chatbots provide better than in-store service

Clothing on hangers, Bot helping with order tracking, Headphones as a suggested product.
Discover how bots can help you provide flawless customer service experiences.
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Customer satisfaction

Made for eCommerce companies

Mindsay’s virtual assistants are built to handle e-tailers’ use cases, helping you improve satisfaction and increase sales. Our bots are ready to solve customers’ questions about order tracking, account management, sizing, loyalty programs, and delivery statuses. With Mindsay taking care of basic issues and questions, customers get better service and a better shopping experience. 

Account Management

Learn how bots can manage customer account information.

  • Account troubleshooting
  • Update addresses
  • Update contact information
  • Change passwords
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Order Management

Learn how bots help customers manage their orders.

  • Order tracking
  • Delivery status
  • Modify order
  • Returns
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Customer Support

Learn how bots help streamline customer support.

  • Agent hand-off
  • Return policies
  • Warranty information
  • Sizing help
  • Help to place an order
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Sales & Conversions

Learn how bots cross-sell and upsell.

  • Recommend related products
  • Add products to order
  • Gift card sales
  • Subscription management
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Promotions & Offers

Discover how bots can promote special offers and loyalty rewards.

  • Coupons & discounts
  • Personalized promotions
  • Loyalty rewards
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Add automation to your cart

Automation is the backbone of eCommerce. With Mindsay, you can bring the benefits of automation to your customer support department. Our bots smoothly and efficiently resolve customer issues and questions, helping deflect a significant volume of requests away from your support team.

Mindsay’s AI chatbots are there 24/7 to provide helpful, personalized service so customers can get their issues resolved quickly. With bots automatically solving common questions, you’ll decrease request volumes while increasing customer satisfaction and conversion rates.

Bot helping with changing delivery address

Checkout shorter response times

While bots can easily manage simple issues, complex cases should be handled by human agents. Mindsay’s bots automatically qualify, prioritize, and route complicated or urgent problems to the right member of your customer support team. Before routing the request, the bot prequalifies it, getting the information the agent needs to quickly resolve it.

With bots acting as the first line of support, your support agents can provide responsive, personalized support. No longer having to deal with large volumes of repetitive questions, agents are happy and agents engaged, helping to reduce turnover and increase productivity.

Build customer-centric processes

Mindsay customer service platform integrations

Get your tools working together to offer amazing customer experiences. Mindsay’s chatbot platform connects your business tools, even your proprietary business systems or eCommerce platforms, to create responsive support processes.

Mindsay’s user-friendly platform integrates with Zendesk, Genesys, Salesforce, Zendesk Sunshine, and more to allow our bots to offer highly personalized service and seamlessly transfer conversations to your support team, allowing your agents to jump in and solve the problem.

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Offer excellent service on any channel

Help your customers on any channel. Our voicebots and chatbots work on all major voice, messaging, and live chat platforms. You can add Mindsay’s virtual assistants to your website, mobile app, social media pages, or other messaging apps while our conversational IVR solution can help transform your call center experience, allowing customers to solve their issues without an agent.

Enter the era of conversational commerce

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