Automation has propelled eCommerce to new heights. Don’t stop now. With Mindsay, you can create automated customer support processes that are just as smooth and efficient as your logistics and sales processes.
Our virtual agents provide helpful, personalized self-service so customers can resolve their problems quickly. Mindsay’s customer service automation platform automatically solves the routine issues, helping you to increase conversion rates and customer satisfaction.
Not every question needs an agent. Mindsay’s conversational agents use artificial intelligence to handle routine requests and qualify, prioritize, and route complicated or urgent problems to your customer support team.
Our bots quickly connect customers with urgent issues with an agent while also getting the information the agent needs. Armed with all the details, support agents can provide faster, personalized support that keeps customers happy and agents engaged.
Mindsay’s virtual assistants are designed to handle eCommerce retailers’ use cases. Our bots are ready to help solve customers’ questions about order tracking, account management, sizing, loyalty programs, and recommended products. With Mindsay resolving and routing customer queries, customers get better service and you get lower costs.
Learn how chatbots can manage customer account information.
Discover how bots help customers manage their orders.
Learn how bots help streamline customer support.
Discover how bots can cross-sell and upsell customers.
Explore the types of questions that bots can answer.
Efficient processes require tools that work together. Mindsay’s customer service automation platform connects your business tools, even your proprietary business systems or eCommerce platforms, to create responsive support processes.
Mindsay integrates with Zendesk, Salesforce, Intercom, Freshdesk, and Genesys to allow bots to seamlessly transfer conversations to your support team, allowing your agents to jump in to solve the problem.
Help your customers on any digital channel. Our bots work with all the major voice and messaging platforms. Mindsay’s virtual assistants can be added to your website, mobile app, social media, messaging apps, Amazon Alexa, Google Assistant, and more.