Better passenger experiences with airport chatbots

Our chatbots are pre-trained to handle over 100 airport-specific use cases so you can sell more in-airport services and reduce support request volumes in only 4 weeks.
Lyon Airport Chatbot, Parking Map, and Airport Waiting Room
Automate up to
of requests
Pre-trained on
airport use cases
Responds in
Integrates with
business platforms

Provide amazing experiences with fewer agents

Make sure that passengers remember your airport for the right reasons. Our industry-leading artificial intelligence (AI) powered chatbot platform allows you to provide seamless travel experiences by instantly resolving up to 80% of passengers’ requests. Mindsay chatbots are available 24/7 to respond to passengers’ questions on all of their favorite voice and messaging platforms.

The impact of chatbots

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Support requests
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In-airport sales
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Agent capacity
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Support costs

With more and more people traveling, many airports are looking to scale up their support teams. By letting bots handle the majority of support requests, you can provide extraordinary customer support with fewer agents. The result? Happier passengers and lower support costs.

Flight Information from an Airport Chatbot

Boost in-airport sales with always-on service

In-airport sales are major revenue generators for the airport industry. Chatbots make selling simpler than ever before. Mindsay chatbots can automatically sell services, like parking reservations, throughout a traveler’s journey. Bots also address passengers’ questions during the purchase process to help them complete their orders.

Our AI-powered chatbots also provide passengers with information about in-airport shops, restaurants, and other amenities. Passengers can see when a nearby restaurant is open and whether a shop is located before or after security.

Chatbot Selling Airport Parking

“The integration of Mindsay's bot into the platform has increased our parking conversion rate by 40%.”

Damien Néri,
Lyon-Saint Exupéry Airport
Airport Concourse and Men Talking in Office
People in Airport Concourse

Ready to tackle your airport use cases

Air transport is never simple. From security queue management to directing bag drops, airports have their own unique challenges. Our bots are trained to handle over 100 airport-specific requests. They’re able to provide airport information, share flight statuses, recommend nearby restaurants, and speed up parking reservations.

Our airport chatbots are prepared
to manage requests about:

Flight Information

Learn which flight information can be shared.

  • General flight information
  • Flight times
  • Gate and terminal locations
  • Flight delays
  • Destinations
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Airport Transport

Discover how to get to and from the airport.

  • Airport directions
  • Airport locations
  • Airport transportation costs
  • Airport transportation information
  • Directions within the airport
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In-Airport Services

Uncover different airport services and amenities.

  • Car rental information
  • Restaurant and shop listings
  • Restaurant and shop locations and hours
  • Airport maps
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Parking Assistance

Discover how a bot can help passengers find parking.

  • Parking reservations
  • Parking lot locations
  • Parking rates
  • Payment invoices
  • Other parking information
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Baggage Information

Explore how bots assist with baggage questions.

  • Baggage dimensions
  • Restricted items
  • Extra checked baggage
  • Traveling with pets
  • Lost baggage
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General Information

See what general airport information bots can manage.

  • Airport opening hours
  • Security wait times
  • Recommended arrival times
  • Airport accommodation options
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Special Assistance

Learn what special assistance information chatbots can share.

  • Traveling with unaccompanied minor
  • Requesting special assistance
  • Agent hand-off
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Bring your business platforms together

Adding new airport technology should improve the way you work, not disrupt it. Mindsay’s innovative chatbot platform can connect with all of your existing business systems. That doesn’t only apply to industry-leading 3rd-party solutions. Mindsay can also connect with your proprietary business systems.

Mindsay’s chatbot platform is integrated with major customer service platforms like Zendesk, Salesforce, Intercom, Genesys, and iAdvize. So, if a bot isn’t able to resolve a request, your agents can seamlessly jump in to save the day using the platform they’re already familiar with.

Mindsay Integrations Listings
Zendesk LogoIntercom LogoSalesforce LogoGenesys LogoiAdvize Logo

Assist passengers on
their terms

Fewer and fewer passengers want to call someone to get help. They’d prefer sending a message instead. Mindsay chatbots are available around the clock to handle passengers’ requests on their preferred communication platforms.

Our bots can be added to your website, mobile app, Facebook Messenger, Whatsapp, WeChat, Skype, Amazon Alexa, Google Assistant, and more.

Communication Platforms Including Facebook Messenger, WhatsApp, Google Assistant, WeChat, Android, iOS and Alexa

More sales and happier travelers

Get Started