Make sure that passengers remember your airport for the right reasons. Our industry-leading artificial intelligence (AI) powered chatbot platform allows you to provide seamless travel experiences by instantly resolving up to 98% of passengers’ requests. Mindsay chatbots are available 24/7 to respond to passengers’ questions on all of their favorite voice and messaging platforms.
With more and more people traveling, many airports are looking to scale up their support teams. By letting bots handle the majority of support requests, you can provide extraordinary customer support with fewer agents. The result? Happier passengers and lower support costs.
In-airport sales are major revenue generators for the airport industry. Chatbots make selling simpler than ever before. Mindsay chatbots can automatically sell services, like parking reservations, throughout a traveler’s journey. Bots also address passengers’ questions during the purchase process to help them complete their orders.
Our AI-powered chatbots also provide passengers with information about in-airport shops, restaurants, and other amenities. Passengers can see when a nearby restaurant is open and whether a shop is located before or after security.
“The integration of Mindsay's bot into the platform has increased our parking conversion rate by 40%.”
Air transport is never simple. From security queue management to directing bag drops, airports have their own unique challenges. Our bots are trained to handle over 100 airport-specific requests. They’re able to provide airport information, share flight statuses, recommend nearby restaurants, and speed up parking reservations.
Learn which flight information can be shared.
Discover how to get to and from the airport.
Uncover different airport services and amenities.
Discover how a bot can help passengers find parking.
Explore how bots assist with baggage questions.
See what general airport information bots can manage.
Learn what special assistance information chatbots can share.
Adding new airport technology should improve the way you work, not disrupt it. Mindsay’s innovative chatbot platform can connect with all of your existing business systems. That doesn’t only apply to industry-leading 3rd-party solutions. Mindsay can also connect with your proprietary business systems.
Mindsay’s chatbot platform is integrated with major customer service platforms like Zendesk, Salesforce, Intercom, Genesys, and iAdvize. So, if a bot isn’t able to resolve a request, your agents can seamlessly jump in to save the day using the platform they’re already familiar with.
Fewer and fewer passengers want to call someone to get help. They’d prefer sending a message instead. Mindsay chatbots are available around the clock to handle passengers’ requests on their preferred communication platforms.
Our bots can be added to your website, mobile app, Facebook Messenger, Whatsapp, WeChat, Skype, Amazon Alexa, Google Assistant, and more.