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We created this calculator to help you understand the return on investment your company could see by using Mindsay’s chatbot platform to automate its customer support.
It’s simple: First, we take the average industry cost to resolve a customer support request. Then, we factor in how many requests you receive, the number of agents you have, and your agents' average compensation. By combining these metrics, we can calculate how much you’ll save.
A request is a single instance of a person contacting your customer service department to ask for assistance. A request can be a phone call, an email, a social media message, a live chat, and more.
