About our ROI calculator
We created this calculator to help you understand the return on investment your company could see by using Mindsay’s chatbot platform to automate its customer support.
?
It’s simple: First, we take the average industry cost to resolve a customer support request. Then, we factor in how many requests you receive, the number of agents you have, and whether your agents are internal or outsourced. By combining these metrics, we can calculate how much you’ll save.
How does it work?
?
A request is a single instance of a person contacting your customer service department to ask for assistance. A request can be a phone call, an email, a social media message, a live chat, and more.
What is a request?
?
What is the automation rate?
?
What is a high automation rate?
?
What is a standard automation rate?
?
What is a low automation rate?
?
Is choosing my industry important?
?
