Mindsay’s AI chatbots are trained to address each customer use case to improve your customer service experience and processes.
Not all customer service processes are equal. Our conversational AI chatbot is designed to help you build customized automated processes so you can provide better, faster service. Mindsay’s virtual assistant will take care of qualifying leads, while your agents can spend time on complex cases.
Your customers want instant results and so do you. Choose from a selection of industry specific knowledge bases and watch your bot streamline your customer support processes in no time. In fact, you can build a tailored chatbot with the help of our team in just 3 weeks.
Our chatbot platform can provide you everything you need without any technical skills. The NLP technology Mindsay’s conversational AI is using have been trained using more than 100,000 conversations. This will ensure you’ll provide the best customer experience possible to each customer you’ll answer to.
Customer support takes time and can be disorganized if the right processes are not in place. Our AI bots help you simplify your processes by instantly resolving requests that would have been handled by a human agent.
Cut the number of support requests getting through to your agents by up to 80%. With fewer customer service requests reaching your support team, you can put your agents’ time to better use with complex cases.
Sometimes, customers need a human agent. Our AI assistants don’t just answer questions, they prequalify and route customers to an agent with all the information needed. This will help you resolve an issue in 2 minutes instead of 10.
Your customers want personalized, instant service. Our customized chatbot solution does what humans can’t: provide quick, responsive service on every customers’ preferred channels.
Engage customers on their favorite communication channels. Mindsay’s conversational AI chatbots can be added to your website, WhatsApp, mobile app, or even social media. In fact, our Facebook Messenger chatbot can help you reduce your average response time up to 99%.
With our virtual assistants handling routine customer interactions, your agents can focus on resolving more complex issues. By using Mindsay’s conversational AI, you can expect to resolve up to 84% of support requests.No longer dealing with mundane requests, your agents will be happier and more engaged.