If a travel company can quickly resolve these 5 issues through self-service and automation, they’re going to be in a good spot.
Irregular operations (IROPS) events are as unpredictable as they are certain. Discover how bots can help OTAs get through them.
AI chatbots for travel agencies and travel management companies bring the improvements in customer experience and ROI these businesses require.
A few years back, chatbots seemed like a less-than-useful way to pawn off customers onto a robotic response system. Now, things have changed.
The airlines work in one of the most service-intensive industries around. It's not surprising that they're finding new ways to provide customer support.
While Booking and Expedia continue to dominate, the OTA market is ripe with competition, innovation, and disruption as we head into 2020.
Why are airlines using chatbots? Learn about the benefits that AI-powered chatbots are bringing to the airline industry.
WhatsApp is a powerful channel for customer engagement but why should your airline build a chatbot for it? Find out.
You've probably seen and used the term “NDC,” but do you know what it really means?