Mindsay announced a Series A round to provide personalized one-to-one customer care across multiple industries and its deployment in new markets.
The round was led by White Star Capital, an international VC, with participation from previous investors Partech and two of Mindsay's current clients, Paris Aeroports and Accor. As part of this round, Groupe ADP has joined the company's board, alongside Partech Ventures and Accor.
Since founding in 2016, Mindsay has answered 12 million messages on behalf of major brands such as Iberia and SNCF and has achieved revenue growth of more than 300% YoY. With customers in five different countries, the volume of messages answered by Mindsay is growing by 20% each month. Over the next 18 months, the company plans to grow from 40 to 120 people in Paris, Madrid and the US to support its expansion.
Having built a solid foundation of clients in the travel and mobility sector among them Iberia, Vueling, Carlson Wagonlit Travel, RATP, Disneyland, Mindsay wants to consolidate its customers portfolio in that sector and provide them with the best personalized virtual assistant solutions. The funding will also be used to deploy Mindsay's reinforcement self-learning model that allows chatbot software to improve using real-time conversations, in order to continuously increase the performance of its conversational solutions.
"Through the creation of self-learning conversational marketing tools (virtual agents)," says Guillaume Laporte, CEO of Mindsay."Our mission is to provide the most effective and precise answers to the most frequently asked questions from online customers, This improves customer engagement and satisfaction and reduces workload for customer support teams by 80%, allowing customer service teams to focus on complex requests and drive efficiency."
With more than 100 million passengers travelling through our airports each year, the ADP Group is working daily to improve and personalize our passenger's experience throughout their journey.
Before we share what’s in store for 2021, we wanted to take a moment to bring you up to speed on some of our customer service automation achievements in 2020.
We’re excited to announce that Mindsay is a featured launch partner for the Zendesk Bot Partner Marketplace.