Now more than ever, customer loyalty depends on great customer experiences. According to Zendesk’s 2021 Customer Experience Trends Report, 75 percent of people are willing to spend more money on a brand that delivers outstanding CX.
In order to provide these amazing customer experiences at scale, more and more brands have realized the vital role that chatbots, powered by conversational AI, play in enabling powerful self-service experiences. According to Gartner, by 2022, 70 percent of all customer interactions will involve tools like chatbots, machine learning, and mobile messaging — up from a mere 15 percent in 2018.
One of these rapidly rising tools is the voicebot or voice assistant. Powered by artificial intelligence, voicebots allow consumers to navigate a conversational interactive voice response (IVR) system using natural language. Long gone are the days of listening to lengthy menu options and following dozens of prompts, only to be kept on hold forever.
According to Capgemini, the trend toward voicebots will greatly accelerate in the next three years. Seventy-six percent of brands have already realized quantifiable benefits from their voice and chat initiatives, ranging from reduced customer support costs to higher CSAT and NPS.
Mindsay, a leading Conversational AI platform, now integrates with Vonage’s Voice API and automated speech recognition technology to create easy-to-build voicebots that deliver personalized, human-like interactions at scale on any customer service channel.
Brands can now provide a better, simpler contact center experience with our easy-to-use conversational IVR system, automatically resolving issues and routing calls to decrease wait times and improve customer satisfaction.
Check out this quick demo to see how it works:
It’s like your customers are talking to a real agent, without the long wait times. Creating a voicebot for use cases like this (and many more) is incredibly simple with Mindsay’s low-code platform. You simply need to:
By bringing artificial intelligence into your call center, you’ll quickly see benefits like:
Book some time to talk to us to learn how you can get a voicebot up and running for your business!
Learn how redk and Mindsay deliver customer service automation and customer-centric digital transformation.
Mindsay’s chatbots integrate with Genesys Cloud to provide a better customer experience and empower agents.