We’re excited to announce that Mindsay is a featured launch partner for the Zendesk Bot Partner Marketplace. This new initiative enables companies to unlock powerful conversational use cases and extend Zendesk’s messaging experience.
With just a few clicks, companies can integrate Mindsay bots seamlessly into Zendesk Support Suite and Sunshine Conversations. From travel to banking, insurance, telecom, utilities, and retail, we are working with companies to create bots that integrate into their business systems to handle industry-specific use cases, ensuring they can deliver the effortless experiences their customers want, when they want them.
Mindsay’s integration with Sunshine Conversations allows companies to:
Mindsay bots are giving customer service teams the ability to scale with less. France’s national rail carrier, SNCF, needed to provide faster support to impatient passengers through its mobile app. Adding more support staff to deal with the around-the-clock demands was too costly. SNCF’s support team was already using Zendesk to manage and respond to customer requests. Mindsay’s seamless integration with Zendesk was the perfect solution, allowing SNCF to take the pressure off its overwhelmed agents by deploying a chatbot that automatically helps customers find travel itineraries, get departure information, and create alerts. This led to a 50% reduction in incoming support tickets.
If you’re looking to unlock powerful conversational use cases for Zendesk messaging, send a message to firstname.lastname@example.org!
Before we share what’s in store for 2021, we wanted to take a moment to bring you up to speed on some of our customer service automation achievements in 2020.
Customers can now simplify and enhance customer experience with Mindsay’s Customer Service automation solution.