Mindsay Announces Customer Service Chatbot on Salesforce AppExchange

Mindsay and Salesforce Integration
Oct 21, 2020
Bonnie Bailly
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Mindsay today announced the launch of its Customer Service Chatbot on Salesforce AppExchange, empowering companies to automate and enhance customer experience through conversational AI. Mindsay’s chatbots give brands the ability to automatically resolve a variety of customer requests, from simple FAQs to complex transactions.

Mindsay’s Customer Service Chatbot is currently available on AppExchange at https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3A00000FMnaOUAT

Mindsay’s Customer Service Chatbot

Mindsay allows organizations to automatically resolve common customer requests, boosting agent productivity and driving more ROI for businesses. With the chatbot handling the majority of common customer requests, agents can focus on solving urgent and complex issues. Mindsay’s unique integration with Salesforce allows agents to easily enter and exit conversations. The integration enables case creation in Salesforce - after the chatbot has detailed the customer’s request, the agent has all of the information to quickly resolve the issue.

Thalys, the French-Belgian high-speed train operator, has created a powerful multilingual chatbot with Mindsay and is leveraging the integration with Salesforce to fully automate its claims and reimbursement processes, as well as provide an efficient agent handover when needed.

Comments on the News

  • “Mindsay’s technology allows us to constantly improve and innovate. Their integration with Salesforce significantly boosts our agents’ productivity and has cut down time to resolution. This ultimately allows us to better serve our customers,” said Stephan Kramer, Customer Service Program Manager at Thalys.
  • “We’re thrilled to launch Mindsay’s Customer Service Chatbot on Appexchange. Enhancing our integration with Salesforce aligns perfectly with our mission to enable companies to provide simple, efficient customer service at any time,” said Guillaume Laporte, Co-founder & CEO at Mindsay

About Salesforce AppExchange 

Salesforce AppExchange, the world’s leading enterprise cloud marketplace, empowers companies to sell, service, market and engage in entirely new ways. With more than 6,000 solutions, 8 million customer installs and 90,000 peer reviews, it is the most comprehensive source of cloud, mobile, social, IoT, analytics and artificial intelligence technologies for businesses.   

Salesforce, AppExchange and others are among the trademarks of salesforce.com, inc.

About Mindsay

Mindsay automates customer-facing processes with the perfect union of Conversational AI and RPA. Headquartered in Paris with offices in New York, Mindsay serves leading brands including CWT, Accor, Iberia, Thalys, and SNCF. The company’s customer service automation platform gives business users the power to create, monitor, and improve their processes without help from IT. For more information, visit www.mindsay.com

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