Cut costs and complexity with Mindsay’s business process builder

Mindsay's New Use Case Builder
Sep 8, 2020
Bonnie Bailly
Facebook LogoLinkedIn Logo


Learn how to build new customer-facing business processes in three easy steps without help from developers or your IT team.

Our mission is to let companies provide simple, efficient customer service at any time. Many companies rely on Mindsay to power their customer service automation strategy, from simple FAQs to complex transactions. If businesses want to thrive in our new world, they’ll realize that automation is mission critical, particularly when it comes to customer service. 

Some companies already have advanced conversational automation strategies in place (check out our COO’s latest article on the 4 levels of automation), but many are just getting started. We understand this pain point and have been working hard to ensure that anyone can use our platform to start automating their customer service processes. 

Today, we’re thrilled to announce a powerful new addition to our platform - Mindsay’s no-code use case builder. This tool gives anyone on your team the ability to expand the capabilities of your bot in literally seconds. Instead of having to navigate through complex technical menus to create or edit a use case, we have combined these elements into a simple UI that lets you quickly build a new one in minutes.

With Mindsay, you can build a new use case or intent in just three easy steps:

  1. Name your use case and associate it with an existing bot skill
  2. Add 10 examples of questions your customers might ask to trigger the use case
  3. Add the answer

It’s really that simple. In minutes after hitting “go live”, your bot will be able to solve the new use case.

Here are some use cases that customers in different industries are building quickly and easily with Mindsay:


  • Find a branch
  • Apply for credit cards
  • Report lost or stolen cards


  • See policy details
  • Compare plans
  • Get quotes


  • Plan limits
  • Adding roaming
  • Phone plan information


  • Return policies
  • Coupons
  • Sizing help 


  • Lost luggage
  • Booking policies
  • Payment support

We realize building a bot can be daunting, but it doesn’t have to be. The goal of our new use case builder is to give you more autonomy when managing your bot to ensure it brings you better results and a larger ROI. 

Try it yourself or contact us to learn more.

Related articles

Get started with bots

Get Started