If you’re running a global business, you undoubtedly need to serve customers in many languages. Communicating with your customers in their preferred language is crucial to providing the personalized, culturally-sensitive service that they’ve become accustomed to.
Thanks to customer service automation platforms like Mindsay, you can provide this kind of multilingual customer service, efficiently and easily, at scale. Mindsay’s NLP supports more than 100 languages, with a mix of top-quality NLP in English, Spanish, French, Dutch, and German and auto-translation.
Here are three ways you can quickly create a new language for a bot using Mindsay:
Check out the bot language builder in action:
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Thanks to self-service technology, companies are now capable of delivering truly customized and personalized customer experiences.