3 Ways to Build Multilingual Chatbots, Fast

Mindsay's chatbot translation menu
Dec 8, 2020
Bonnie Bailly
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If you’re running a global business, you undoubtedly need to serve customers in many languages. Communicating with your customers in their preferred language is crucial to providing the personalized, culturally-sensitive service that they’ve become accustomed to. 

Thanks to customer service automation platforms like Mindsay, you can provide this kind of multilingual customer service, efficiently and easily, at scale. Mindsay’s NLP supports more than 100 languages, with a mix of top-quality NLP in English, Spanish, French, Dutch, and German and auto-translation.

Here are three ways you can quickly create a new language for a bot using Mindsay:

  1. Native NLP + Custom Answers - Create a bot with impeccable understanding in one of the native languages for which Mindsay has specialized NLU models (English, Spanish, French, Dutch, or German).
  1. Auto-translated NLP + Custom Answers - Create a bot in over 100 languages with auto-translation. Let’s say you want to create a bot in Arabic. The bot will translate the user’s request from Arabic into a language it understands natively. However, rather than the bot only using the Arabic response provided by auto-translation, you can add custom content to the bot’s answers so it responds to your customers with the exact tone and phrases you want.
  1. Auto-translated NLP + Auto-translated Answers - Maybe you don’t have time to provide this custom content. In that case, you can then simply tell the bot to understand and respond using auto-translation. As the saying goes, perfect is the enemy of good.

Check out the bot language builder in action:

Ready to get started delighting your customers around the globe? Get in touch with us!

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