A few years back, chatbots seemed like a less-than-useful way to pawn off customers onto a robotic response system. Now, things have changed.
The airlines work in one of the most service-intensive industries around. It's not surprising that they're finding new ways to provide customer support.
While Booking and Expedia continue to dominate, the OTA market is ripe with competition, innovation, and disruption as we head into 2020.
Why are airlines using chatbots? Learn about the benefits that AI-powered chatbots are bringing to the airline industry.
WhatsApp is a powerful channel for customer engagement but why should your airline build a chatbot for it? Find out.
You've probably seen and used the term “NDC,” but do you know what it really means?
Discover how your airline can take control of your customer support with a chatbot that's ready to help in less than a month.
The aviation industry is descending on London for the World Aviation Festival. There will be a lot to discover. So, you'll need to prioritize.
The age of the bot is now. People shop and buy in a world of immediacy and messaging is how they communicate. That is bots' main advantage: efficiency.