AIRLINE

Scale down your customer support team while increasing the quality of service

Mindsay’s chatbots handle the most frequently asked questions so your agents have the bandwidth to provide exceptional service across fewer requests.

Significantly reduce the size of your call centers

Eliminate costly call centers and low-quality customer service with Mindsay chatbots.

^

Reduce customer support requests by 60%

^

Decrease average handling time

^

Increase your agent capacity

^

Reduce support costs by automating your most common uses cases

“Conversational AI will reduce the low-value calls that we get in our call centers”

Gabriel Perdiguero

Chief Transformation Officer

Easily integrates with your GDS to serve and upsell passengers

Our chatbots are tailor-made to help airlines improve customer service while reducing customer requests and the need for costly call centers. Mindsay’s chatbots are:

^

Pre-trained to handle over 300 of the most common airline use cases

^

Able to connect with every major GDS

^

NDC compatible

sell more ancillaries

Connect with your passengers on any platform

Mindsay’s chatbots seamlessly integrate with:

^

Facebook Messenger, Whatsapp, your app, and your website

^

Genesys, Salesforce, Zendesk, and live chat solutions

Provide first-class customer support at scale with Mindsay