Ticket @ MindSay

Web Based PHP Customer Support Help Desk System. Easy To Use And Feature Rich. Perfect For Internet Marketers, eBay(R)ers, Bloggers, Affiliate Marketers, Etc.

How To Save Yourself A Ton Of Time In Lost Productivity Have Happy Customers Thank You, And Easily Outsource Your BIGGEST Time Sucking Task...  Guaranteed!

You'll Pat Yourself On The Back For Being So Smart

Hi, my name is Frank Haywood and I work from home.

I can do this because amongst other things, I sell digital goods, mostly software and tools for business.

Yes, it's great thanks.  I thoroughly recommend it to anybody and everybody.

However, there is a downside and I'm going to explain it to you now.

I'd like you to take a few moments to imagine the scenario below, and put yourself in that situation.

Imagine you had one or more products you were selling online.  Every day you wake up and check your email to see new sales (which is nice) and also new support questions (which is a fact of life for any business).

You check the support questions, and you find that once again they're the same questions you've already answered either in the documentation, the product itself, or your sales letter, all of which people can't be bothered to read properly.

So you whip out your standard stock answer from your templates, a quick copy and paste into the email, edit it slightly, and off it goes.  Problem solved.  Except it's taken you 5-10 minutes to do it.

You now have just a dozen more to complete, and while you're answering those, some new ones come in, and also some replies to the emails you sent asking another question.

Two to three hours later and you're done.  Six or seven hours later, you have some more of the same stuff.

And then next day it repeats all over again.

All your customers say what "great support" you give.

But what you're doing isn't support, it's consultancy.  That wasn't part of the deal for the $27 product you sold now was it?

That's just not right, and it's not fair on you.

If you're doing consultancy, you want at least $70 an hour for it to be worthwhile.  But because you believe you're doing "support", you're prepared to charge nothing.

Crazy.

What's The Answer?

Here's the answer.

It's easy.  It really is easy.

Change the way you're thinking for starters, and for seconders, install some help desk software on your web site.

Not just any software, you want software that will:-

• Allow you to expand by passing the support tasks onto staff as your business grows.


• Answer repeated questions by using easy-click templates that you can pre-load.


• Have an easy to set up and use searchable knowledgebase, split by topic.


• Just generally make your life easier, and give you some time back for yourself.

That's why I created Ticket Desk Pro.  It's just right for any size of business.

It was built from the ground up with ease of use, security and scalability in mind.  Just install Ticket Desk Pro on your web site and from that point on, handle your customer support queries in a controlled manner.

Want A Look At The Feature Set?

Need a bit more detail?  Okay then, here are some bulleted features:-

• Multiple departments and multiple users.


• Multiple departments (CTRL-click selectable) per user.


• Multiple users per department.


• Users can be Moderators, Super Moderators or Administrators.


• Allowed attachment types which you can specify e.g. .jpg|.gif|.doc|.txt.


• Auto zip attachments.


• Tickets filtered in real time.


• Filters for department, priority, and awaiting response.


• Search tickets by keyword, department, priority, status and date.


• Multiple Standard Responses which can be selected, added and edited.


• Merge tickets.


• Searchable Frequently Asked Questions by department.


• System tools function to purge old tickets and attachments.


• Ability to contact other help desk staff by email.


• Ban filters by email address, IP address and key words plus wild card support.


• Email notifications to both customers and support staff.


• Choice of PHP mail or SMTP to send emails.


• Auto-added signatures for staff replies to customers.


• Captcha codes for security against spammers.


• Auto close tickets after a set duration.


• Time offset where the server is not in your time zone.


• Multiple languages via language files (English and German, more to come).


• Blend Ticket Desk Pro into your existing site design by changing the CSS.


• Last but not least, LIVE SUPPORT (operator - customer chat) with optional captcha codes.

Want To See For Yourself?

Click HERE for a demo showing what your customers will see. (opens in new window)

Click HERE for a demo of the admin panel that you'll be working with. (opens in new window)

System Requirements PHP 4.3 or above MySQL 4 ionCube Loaders* CURL support** *Most hosts support ionCube, and if not most of the remaining will install them for you when asked.  If not, then I can make a suggestion for full featured hosting at a budget price. **Again, most hosts already support CURL or will install it if requested.

How Did Ticket Desk Pro Come About?

About 18 months ago, before I'd even launched my first digital product online, one of my mentors told me to set up a help desk, and do everything through there.  He told me that if I didn't, email support would slowly begin to kill my business.

He knew that for a fact because that's exactly what had happened to him.

Sadly, I ignored him.  You live and learn, sometimes the hard way.

After ignoring him, I then spent a couple of hours every day for 12+ months answering support questions.

Worse still, I found I was answering the same support questions over and over by people who couldn't be bothered to read the documentation properly.

Compound that with umpteen similar things and you can probably appreciate that it was slowly becoming a very frustrating situation.

If you're not yet at that point in your business, trust me, you will be eventually.

So why not start as you mean to go on?  I wish I had.

Get yourself a copy of Ticket Desk Pro.

So What Do you Get For Your Money?

• A copy of Ticket Desk Pro help desk software for your web sites that you can install on as many domains as you personally own.


• A built in set of installation and usage docs in HTML format.
  
  

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  realidan

  
  
  0 replies
  Reply now

  Buying Event Tickets

  Buying tickets to sporting events has never been easier, with the advent of online ticket brokers.  It can also get confusing since there are so many ticket brokers to choose from.  Most of the brokers will advertise "cheap tickets" or "best prices" for their goods.  But the reality is that most of these ticket brokers are selling from the same pool of inventory and therefore are going to have access to the same tickets for the same prices (or thereabouts).
  
  Online ticket brokers are NOT usually the owners of the tickets.  The ticket owners are usually people who just cannot make the game, concert or event and put them up for sell.  Depending on where they list them, they will get listed in an inventory system that online ticket brokers pull their inventory from.  The first broker to sell them gets the money plus their markup.
  
  So, for the most part, the prices from broker to broker will be about the same.  The difference is going to be the markup for their service and the reliability and trustworthiness of their service.  With that said, your best bet will be to use a trusted source such as StubHub, TicketNetwork, etc.
  
  
  For a more in depth look at the ticket industry and its practices, see my blog at Tickets.
  
  To go straight to the trusted sources of your favorite sports and event tickets:
  
  Concert Tickets
  Baseball Tickets
  Football Tickets
  Basketball Tickets
  Hockey Tickets
  Theater Tickets

   

   

  
   
  
  
  
  

  adventurepixie

  
  
  5 replies
  Reply now

  "Safety"

  So I'm driving home from my friend Sunshine sprinkle cup's house and this big flashy car comes up on my ass and flashes his lights at me and it freaks me out and i start thinking its a cop so i drive like such a grandma cuz i have no proof of insurance on me ( hmm im home now i should find this.. ) and i can barly see out of my windsheild cuz it's soooooo dirty and streaky.. (i cant get my hood to open. i dunno i didnt think i was such a girl. maybe its broken?) so i pretty much don't breath till the bottom of my hill and the car passes me, bitch hummer suv bitches and your tallness. bitches. gas. . .holes. exhale. fuck well shit i just almost peed myself for nothing then i start going up the hill and i notice im like right on the money for a speed limit (normally i 4o this bitch) and the instant i look up downt he hill comes a nmpd. muhahaha... fuck! score one for the man. obey.

   

  ANNNNND! Even eairlier on my way home from work I was speeding like a mofo to meet a friend for such things and was definatly going 80, but he didn't come after me.. luck? psh.. I guess I'm so fearful cuz I'm a padittle from the front and the back.. yay baby.. both ways. whats the word where its spelled the same both ways.. racecar.. Effin Jesse is supposed to know this word, but when i call him nooooooooooo for he's far to drunk to remember anything.

   

  as i should go to sleep for i need to wake at FIVE AM!

   

  -adventured pixie-

   

   

   

   

  .........you can dance if you want to. you can leave your friends behind.

   

   

  cuz if your friends dont dance..

   

                                and if they dont dance...

   

   

   

  well they aint no friends oh mine.

   

   
   
  
  
  
  

  
  

  beccsaloser

  
  
  3 replies
  Reply now

  well i clicked it.

  i got a ticket today.
  running a stop sign. ABSOLUTELY RIDICULOUS.
  it's the most pointless stop sign. like, okay. it's at the bottom of this hill where there's a turn, right?
  just just one road, like no intersection or anything. just pointless at the bottom of this hill. the only place to go is on the turn. the other side is just dirt. absolutely pointless stop sign.
  but this cop was like, hiding in the dirt. i mean, they have to be visible or it's illegal but i didn't see him.
  and i was totally late too, by the way.
  my lunch hour ends at 12:50. it was already like 1. i had to get some stuff from my house and i was super super super late.
  and i mean, what? who stops there?
  nobody i knew stops there. like ever.
  it's really a pointless stop sign.
  
  but anyways, i got pulled over for running it.
  67 dollar ticket. or i could go to teen court and have it wiped off my record or whatever. blaaahhh.
  i'm just so pissed.
  
  
  
  and on a better note: today is December 1!
  this new jacket i ordered comes out today. so i'll probably get it in like a day or two.
  i'm so excited! :D

   

   

  
   
  
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