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How To Save Yourself A Ton Of Time In Lost Productivity Have Happy Customers Thank You, And Easily Outsource Your BIGGEST Time Sucking Task... Guaranteed!
You'll Pat Yourself On The Back For Being So Smart
Hi, my name is Frank Haywood and I work from home.
I can do this because amongst other things, I sell digital goods, mostly software and tools for business.
Yes, it's great thanks. I thoroughly recommend it to anybody and everybody.
However, there is a downside and I'm going to explain it to you now.
I'd like you to take a few moments to imagine the scenario below, and put yourself in that situation.
Imagine you had one or more products you were selling online. Every day you wake up and check your email to see new sales (which is nice) and also new support questions (which is a fact of life for any business).
You check the support questions, and you find that once again they're the same questions you've already answered either in the documentation, the product itself, or your sales letter, all of which people can't be bothered to read properly.
So you whip out your standard stock answer from your templates, a quick copy and paste into the email, edit it slightly, and off it goes. Problem solved. Except it's taken you 5-10 minutes to do it.
You now have just a dozen more to complete, and while you're answering those, some new ones come in, and also some replies to the emails you sent asking another question.
Two to three hours later and you're done. Six or seven hours later, you have some more of the same stuff.
And then next day it repeats all over again.
All your customers say what "great support" you give.
But what you're doing isn't support, it's consultancy. That wasn't part of the deal for the $27 product you sold now was it?
That's just not right, and it's not fair on you.
If you're doing consultancy, you want at least $70 an hour for it to be worthwhile. But because you believe you're doing "support", you're prepared to charge nothing.
Crazy.
What's The Answer?
Here's the answer.
It's easy. It really is easy.
Change the way you're thinking for starters, and for seconders, install some help desk software on your web site.
Not just any software, you want software that will:-
- Allow you to expand by passing the support tasks onto staff as your business grows.
- Answer repeated questions by using easy-click templates that you can pre-load.
- Have an easy to set up and use searchable knowledgebase, split by topic.
- Just generally make your life easier, and give you some time back for yourself.
That's why I created Ticket Desk Pro. It's just right for any size of business.
It was built from the ground up with ease of use, security and scalability in mind. Just install Ticket Desk Pro on your web site and from that point on, handle your customer support queries in a controlled manner.
Want A Look At The Feature Set?
Need a bit more detail? Okay then, here are some bulleted features:-
- Multiple departments and multiple users.
- Multiple departments (CTRL-click selectable) per user.
- Multiple users per department.
- Users can be Moderators, Super Moderators or Administrators.
- Allowed attachment types which you can specify e.g. .jpg|.gif|.doc|.txt.
- Auto zip attachments.
- Tickets filtered in real time.
- Filters for department, priority, and awaiting response.
- Search tickets by keyword, department, priority, status and date.
- Multiple Standard Responses which can be selected, added and edited.
- Merge tickets.
- Searchable Frequently Asked Questions by department.
- System tools function to purge old tickets and attachments.
- Ability to contact other help desk staff by email.
- Ban filters by email address, IP address and key words plus wild card support.
- Email notifications to both customers and support staff.
- Choice of PHP mail or SMTP to send emails.
- Auto-added signatures for staff replies to customers.
- Captcha codes for security against spammers.
- Auto close tickets after a set duration.
- Time offset where the server is not in your time zone.
- Multiple languages via language files (English and German, more to come).
- Blend Ticket Desk Pro into your existing site design by changing the CSS.
- Last but not least, LIVE SUPPORT (operator - customer chat) with optional captcha codes.
Want To See For Yourself?
Click HERE for a demo showing what your customers will see. (opens in new window)
Click HERE for a demo of the admin panel that you'll be working with. (opens in new window)
System Requirements
*Most hosts support ionCube, and if not most of the remaining will install them for you when asked. If not, then I can make a suggestion for full featured hosting at a budget price. |
How Did Ticket Desk Pro Come About?
About 18 months ago, before I'd even launched my first digital product online, one of my mentors told me to set up a help desk, and do everything through there. He told me that if I didn't, email support would slowly begin to kill my business.
He knew that for a fact because that's exactly what had happened to him.
Sadly, I ignored him. You live and learn, sometimes the hard way.
After ignoring him, I then spent a couple of hours every day for 12+ months answering support questions.
Worse still, I found I was answering the same support questions over and over by people who couldn't be bothered to read the documentation properly.
Compound that with umpteen similar things and you can probably appreciate that it was slowly becoming a very frustrating situation.
If you're not yet at that point in your business, trust me, you will be eventually.
So why not start as you mean to go on? I wish I had.
Get yourself a copy of Ticket Desk Pro.
So What Do you Get For Your Money?
- A copy of Ticket Desk Pro help desk software for your web sites that you can install on as many domains as you personally own.
- A built in set of installation and usage docs in HTML format.
Dear Absent/Divorced Father:
Although we have never met and we don't really know each other, I understand that you are involved in a messy divorce involving one or more children, and I do know something of what you are going thru. I have been divorced three times myself. I was involved on the sidelines of divorces involving my two brothers and two sons (a total of 5). I was involved on the sidelines of quite a few divorces involving my friends. And when I was a lawyer, I handled approximately a thousand divorces.
I really do know something of what you are going thru.
I am sure that you want to be a loving and involved father to your wonderful children; and you are frustrated because you can't live with them. That is exactly what happened to me, one of my brothers, both of my sons and some of my friends.
Based on my experiences, described above, I have some advice for you. Some of this advice will be difficult to hear, and even more difficult to follow. I wasn't always able to follow it myself. And yet, I know this advice is completely correct.
First lesson: to be a loving, involved father in the lives of your children (as I am sure you want to be) you absolutely must not try to tear down or hurt their mother.
Every hurt suffered by her hurts your children. It is impossible to hurt her without hurting them. Every pain she feels, every inconvenience or disturbance she experiences means that she is that much less able to be the joyful, attentive, loving mother they need to prosper and develop. She is a strong woman, but nobody can conceal sadness or pain from children.
If you want your children to be happy (and you certainly do), then you MUST also want her to be happy. If you want them to prosper (and you certainly do), then you MUST also want her to prosper. One without the other is impossible.
Because you (obviously) don't want to hurt your them, you absolutely must swallow your pain and anger. You have to roll with the punches. You HAVE to. You don't have the choice of hurting her while being a loving father to them.
Second lesson: involved, loving fathers provide for their children. In today's society, "provide for" means money. It is OK to buy gifts for your them; toys, video games and the like. But you also MUST put food on their table, contribute to their rent, help pay for their socks and underwear.
Since you are not rich, you can't give her (them) large sums of money. But you can give her (them) some money. And you can not give money to them without giving it to her.
And it MUST be regular. Every week or every month does not matter. Regularity does. Our love does not come and go, so providing funds can not come and go.
Your children will remember the toys, but they will better remember that each and every week/month, their Dad came thru with some money. It does not have to be, and it probably can not be, large amounts of money. Regularity is much more important than size.
Third lesson: involved loving fathers are in regular contact with their children. Your right to physical visits might be limited, you might be too far away for regular visits to be practical, but you can write letters, send emails, and call. As in the case of the money, the visits and these other contacts MUST be both as regular and as happy as you can possibly make them.
Ask about school, friends, homework, hobbies. Remember special days (important tests, friends' birthday parties and so on) and ask about them. Comment on clothes, movies, haircuts, books and other things. Show that you know about their lives. And make every comment and question loving, happy and supportive. What ever the conditions of the contact, make each one something they fondly remember and look forward to doing again.
Absolutely never say one bad word about their mother. Completely hide your anger from them. A child who knows (feels) that the two most important people in their lives (their mother and father) are fighting is a scared, confused, unhappy child.
Nothing good can come from that.
Final lesson (and maybe the most important one): be really happy. Find a job you enjoy and work hard to be good at it. Get a hobby, and have fun doing it. The "high" from drugs, alcohol and other addictive behavior (for me it was gambling as much as anything) is false (no surprise there). Consider getting into a 12-step program and if you do, go to meetings every day, even twice a day, if necessary. But most of all, turn yourself into a happy person.
It is extremely difficult, maybe impossible, to be a loving, involved father if you, yourself, are deeply unhappy, angry or otherwise filled with negativity.
But if you are a happy person, lessons one, two and three will suddenly become easy to follow; automatic even. You will follow them because those are the kinds of things a happy, loving, involved father does.
P.S. Every single word here applies to the mother, as well as to every parent, regardless of marital status.
Bunions Aren't Always Hereditary
Bunion removal, or a bunionectomy, is the process through which the bony bump just above the arch is detached to attain a more conventional foot shape and width. In the most serious cases where the big toe has begun to turn under the other toes, the podiatrist cuts a triangle-shaped block out of the big toe's bone to reset it to its normal position. One screw is used to hold the bone's new position. After about 6 to 7 months, the screw is taken out of the bone. Though this condition can happen because of pointed shoes, some bunion occurrences are hereditary. Podiatrists agree that pointed-toe shoes that force the toes into a crowded position can cause bunions.
Overview of Heel Spur Relief Procedures
Some of the hereditary foot conditions include either low arches or excessively high arches. Both types of arch disorders can affect the average person as well as an active athlete. The result of a low arch can be arch pain and overpronation because this injured part of the foot is not performing as it should. When this foot area fails to support the body's weight, overpronation occurs which can lead to a heel spur, a bony protuberance in the heel. Surgery is sometimes needed to remove the boneoutgrowth and relieve the irritation. The surgeon will use a bone saw to cut away the superfluous bone which will eliminate the irritation, tearing, and swelling it had been causing. The best answer for treating both types of arch problems so heel spurs can be avoided is by supplying the foot with normal arch support through athletic insoles.
What Causes Hammertoes and How to Treat Them
Shoes that crowd the foot, including pointed-toe shoes, can result in development of hammertoes. This condition can affect active people that wear ill-fitting shoes during activity as well. Hammertoes are, sadly, difficult to fix without surgical intervention. First, a podiatrist can try to tape the affected toe to try force it into a more normal shape. In order for this method to work, wider shoes must be worn form that point on. Hammertoes can return if ill-fitting shoes are worn again. If taping the toe straight does not work, surgery is the lone alternative. The malformed toe must have a part of the bone taken out to lessen its bend. The recovery period is vital, as patients who do not remain off the affected foot as recommended will not restore correctly. The prevention for this condition is to wear roomy shoes.
No matter what types of activities, age, or inherited traits, foot ailments can affect a large percentage of patients. Though foot procedures can surgically alleviate these problems, most of the time they are preventable through proper shoes and suitable arch support.
Shin Splints: The Evils of Overuse and Impact on the Lower Leg
Shin splints cause symptoms such as pain in the front or side areas of the lower leg. This pain can be sharp and extreme, especially when increasing pressure on the affected leg. There can also be swelling in the area that can produce tightness as well as make puffiness visible around the muscles. No matter what type of activity, from cross country to basketball any athlete can be affected by these conditions. Shin pain relief should be started right away to begin the healing process immediately. Shin splints treatment recommended by sports injury specialists includes rest, elevation, and icing of the painful area for 1 to 2 days. Continued physical therapy and preventative exercises include strength training moves and stretching of the Achilles tendon and the group of long muscles that run from the knee to the ankle.
How Sports Can Cause Knee and Ankle Twist Injuries
Another type of injury that is seen in impact sports is twisting of the ankle and knee. This is caused by either a blunt-force injury, which cannot be prevented, or from weak muscles of the knee, lower leg, and ankle. Strengthening weak muscles can be accomplished through weight lifting or sports therapy-approved exercises that target the muscular areas that support the knees and ankles. Damaged muscles lead to tendons and ligaments that cannot hold the bones and muscles together tightly so that simple movements or motions can cause twisting injuries. Another preventive measure for preventing these types of injuries are to be sure the feet have proper arch support. This can be accomplished with the use of foot orthotics made especially for athletic activities. The medical professionals at the Cleveland Clinic also suggest taping the arch for extra foot arch support during games.
How Tearing Injuries Happen
Rupturing of the connecting structures of the lower leg are also widespread types of sports injuries. This is most commonly found in the Achilles tendon and anterior cruciate ligament. An Achilles injury is usually due to poor flexibility in the heel tendon due to inadequate stretching exercises. This is a crucial stage in the warmup routine that must be taken seriously. Soft stretches without force are suggested for all sports participants. Experts in kinesiology advise a half-minute stretch followed by a short rest and then a repeat stretch. ACL (Anterior cruciate ligaments) are located in the knee and help maintain the knee structure together. Injuries to this part of the body can be prevented by weight-bearing exercises of the knee , calf and quadriceps through leg extension exercises and curls. Arch support inserts can help avoid both of these styles of injuries by giving proper arch support, foot alignment, and cushioning.
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