Sprint @ MindSay 
cell phone
December 3, 2007
Mr. Bob Johnson
Chief Service Officer
Sprint Nextel
2001 Edmund Halley Drive
Reston, VA 20191
Dear Mr. Johnson:
My husband and I have been using your company for Cell service for more than 3 years, and we have been very satisfied customers. But recent events have eroded our goodwill.
Our account (phone number ***-***-****) was made on Camp Pendleton, CA, as we are a military family. The account had been under the phone number 760-***-**** and only recently [this past August] changed due to a cross-country move. As always, we have used direct debit in payment of the due amount on the account. However, with the move we have begun consolidating our bills into one main account from the various accounts we have had to set up due to military moves and service.
On 23 November, I switched the Sprint bill from our old account to our new account. This prompted an immediate payment of $74. I was fine with that as it took care of the bill. However, that night I also submitted our Rent bill from the other account on 23rd November.
On 26 November, Sprint charged us again for $74 from the old account. This removed the money needed for rent and promptly bounced the rent check.
I then received in quick succession, several Non Sufficient Funds charges: $20 from the new account, $25 from the electronic processing company for the rent check, and $30 for the returned check from the housing management.
I called Sprint’s Customer Service and informed them of the hefty fines that were being docked on me because of their erroneous charges. The girl I initially spoke to was quite helpful and assured me that I would get a full refund of the $74 billed charge and that I may have to submit paperwork for the NSF fees to have them covered by Sprint as well. She gave me a one to three day window to have the funds processed.
It is now Tuesday, December 2nd. I have seen neither hide nor hair of these funds. Because of that I called Sprint back this morning. I originally got a normal caseworker and gave them the Case ID number [0000000] that the previous call had netted me. She put me on hold. 10 minutes later she was back and told me that I had paid Sprint twice. So this was NOT Sprint's fault. She told me none of the NSF fees would be covered. I was also informed that the second amount of $74 was not available as they had posted it as a Credit to my account and the next bill was being posted. So I would get $15 back in the form of a check if I so desired. If I chose this, they would have it to me in 7-14 days.
I was understandably, aggrieved. However, keeping my cool I said that I would like to speak to a Manager. The manager, a Miss Precious, came on the phone about 30 minutes later [being on hold this entire time]. She repeated the clerk’s original allegations that this was in fact, my fault. I was informed that Sprint was not at fault and if I had not changed my info [which resulted in double payment], none of this would have happened. Because of that, I am being stuck with 3 or 4 NSF fees and have been charged 2xs by Sprint themselves. My rent is now late and that will cost me $100 as a late fee there as well.
I am now asking you to resolve the damaging results.
Damage Resulting = If I do not find a way to come up with the fee money, I will be late with rent. This will add $100 to my rent fee as well as the $30 bounced check fee the complex is already assessing. $130 plus the 3 NSF fees of $20, $20, And $25 add up to $195. This amount does NOT include the falsely overcharged $74 that started this whole mess.
This of course also shows on my housing account, my bank accounts, and has resulted in monumental stress for my family and I. They are playing with my family's housing after all.
Please let me hear from you by December 5th, assuring me that you will reimburse the almost $300 worth of charges that resulted from Sprint’s error. In the event that this is not resolved satisfactorily, I will be pursuing other methods of recouping my losses at the hands of your company.
Sincerely,
ME
here we are again, today was the day of a buddy's surf invitational and it was pretty sweet. lots of people showed, had a good run. heather was supposed to show but chose instead to go shopping and spend the day w/ scott whom she is not boning in theory. i can see the look of 'bone' in both their faces tho so i dont believe a word of it. i am the nosy guy of the group and i make it my solemn duty to know the whereabouts and activities of everyone else in the group. this is an official position. as it would happen the majority of the group makes it a point to share these very things with me so it's obvious that they too recognize my importance. all except for heather and scott anyway. no one need fear tho becuz i will get to the bottom of this little mystery. there is an attempt underway now to get some of the others blogging here so that i can run my own stripped down version of a gossip column. then everyone can read about themselves and fight amongst one another via blog. joke- no one actually argues w/anyone. all in good fun. for the record since it will be now painfully obvious that im not completely secure in my masculinity, i am not a gay aspiring gossip columnist and everyone should know that. nothing wrong w/a hetero man displaying a love of the clearly gay trait of gossip. still, im not sure if it would make things easier or not beacuse of the advent of text messaging. im pretty sure that verizon, cingular(at+t), sprint(nextel), and tmobile are cash cows becuz of all of us. in one day a day last year heather clocked over 40 texts in a day (alright it was her birthdy but still)- all from differnt people- and i myself logged over 20. thats a combined total of over 60 people. now figure in brandon, amber, scott, amy, sofia, angie, lauren, karin, mike, eric, tom, ed, kelly, the other brandon, aaron, tim, ryan, dames, augustus serpentine lewellyn the 3d, pat, nick, the other mike, taylor, kim, adam, jack, serita, jill, sara, bruce, tara, and giles livingston havencrest-delorean-fumanchu the 1st and u get quite the network of calls, paging, texts and internet communiques burning up the airwaves. heavy. why was blogging even invented? im curious. but ill admit it has a strange pull because i think its kinda dumb and yet here i am doing it. huh.
it's time for me to eat now, a practice im very fond of. i really love to eat. im gonna have me some beer, some chicken, some rice, some sweet potatoes, and a big bowl of green jell-o.
~~update- this was actually an entry that i started on a few days ago but just now got around to putting up. since that time i have still not figured out whether scott and heather are boning, but i did discover that my buddy bruce is getting married. scary.
Namibian sprint legend Frankie 'the flash' Fredericks has been named consultant for German men’s national sprint team, according to the IAAF.
Jörg Wenig writing for the IAAF said: "The 200m World Champion from Stuttgart in 1993, who has won four silver medals at the 100m and 200m at the Olympics (1992 and 1996), partly lives in Germany.
"Jürgen Mallow, Germany’s national athletics coach, said that Fredericks was asked to especially help the German sprint relay team.
"Fredericks will already be present during a weekend training camp of the national sprinters this Saturday (24) and Sunday (25) in Dortmund.
"He will cooperate with national coaches Klaus Jakobs, Ronald Stein as well as Michael Corucle, who is the coach of Tobias Unger."
Sprint customer service rep, after being transfered 4 times, JUSt to activate a new phone and de activate another.
Rep: What vision plan do you want?
Dawn: I didnt know I had to have that.
Rep: With your treo, you do. What plan?
Me: What plans are there?
Rep: One sec.
...........................................................................
Me. Sighs..are you there?
Rep: yes.. .one sec.. ok.. its 15.00 for one plan.
Me: What are the other plans?
Rep: Can I put you on hold for one minute
Me: If you have to. ( Tone is now engaged)
.........................................................................
........................................................................
..........................................................................
Rep: Dawn are you there?
Me: yes
Rep: Ok.. I was having technical problems.... are you still interested in activating the phone?
ME: ( BIG TIME TONE NOW!) Um, yes, I have been trying to for 15 minutes, why, just WHY would I change my mind? WHY?
Rep: ok, I was just asking!
Me: Please just activate the dang thing! ( Can you hear my tone now? All politeness is gone.. I am in a raging phone rage!)
We continued this game for 15 more minutes while she screwed up walking me thru the activation phase, then the phone had to reset, and she gave me instructions to do it MYSELF when it reset.
MYSELF! blather.
This morning.. I go to my regular Dr to find out why I retain water in my legs. Of course today they are much better than they have been. But before I see her, I am sitting there in the office after I signed in.. I had noted that the lady in front of me, signed in and her appointment was for 15 minutes later than mine.
She called the other woman up to the counter..talk talk talk.. she comes back and sits down.
In comes a woman with 3 noisy kids. She is half an hour early. One is reading OUTLOUD while I am trying to watch the winner of Top Chef make her grilled cheese and portabella sandwich on Today Show... I get up and walk over and turn the volume up 2 notches and sit back down. Her kids are running all over this tiny ..TINY waiting area... and switching seats.
I deeply sighed... ( Tone IMPLIED)
"Oh..are you trying to watch this show?" The woman asked me.
My eyes widened.. "yes actually, I was, that is why I walked in FRONT of you and turned the volume up to hear it. " (Big time tone now, feeling a little guilty, by now, but so aggravated by the whole process)
So she is now talking louder than the kids, blah, blah, I tell her, really they are fine RIGHT where they are, they are settled down now.. no ..really its fine..
What did she do with that mushroom, what was that ingredient.. oh shucks, I will just have to get it online.. thoughts interrupted by the receptionist, who looks like she is 14...
Dawn?
I go up there, she hands me my forms, asks for corrections.
I look at the clock. 9:57
I said to her: "It's 10 am.. my appointment was for 9:30, and YOU are just getting to me? Now I will have to wait how long before I even get back there?" ( Slight tone , yeah right!)
She whispers... I asked her to speak up please, I cant hear you.
"I had to take care of the other lady"
Me: The other lady's appointment is AFTER me.
The recep then looks at the sign in sheet, and points at the times, and then takes her hand back when she realizes I was right and just says, "your co-pay is 15"
I give her my card, but have to say something else right? "My time is important here, why did I have to waste half an hour, when there is only one other person that you took care of out of order and the lady waiting for her flu shot? I do not understand why it took you a half an hour to greet me and I get to pay 15.00 now for that opportunity." ( Loaded tone)
She never answered me. THAT always infuriates me more.. lol... so I sit down .. yet again..now I am trapped.. I have PAID for this fun.
I take some deep breaths, close my eyes, pray to God that I can stop being so aggravated and have a good day and be my usual cheery self.
It is probably because this month I have had so many dr appointments and tests, and everywhere I go it seems people just dont care ( you have heard my pet peeves about lack of customer service) and then the ones that DO care are stomped on by rude customers...so it feels like the whole thing of customer service is spiraling out of control and I dont know what it's going to take to get it changed. But perhaps in my situation this is what could have happened:
When I signed in, she could have smiled and said Hello. Perhaps even taken care of me right there. If not, she could have said... I will be right with you. Something like that.. or later on..if I had sat there the half hour, she could have just smiled, and apologized...
Apologies diffuse many situations. Smiles go even further.
Dawn ( in a better tone of voice now after the rant)
oh.. yes.. I got my flu shot today too.
Showing 1 - 5. [ Next ]