Poor @ MindSay

I purchased Vonage on April of 2009. I called and spoke with a Vonage rep to ask questions & make sure I understood. My #1 concern was the return policy in case I was not impressed by their services. I recieved a 2 months free new movers promotion. I already had local provider so I wanted to transfer my phone number. they of course LOSE MY NUMBER I had to pay 41.00 to purchase the Vonage equipment & was told I have till the end of my promotion period to decide if I want to keep the service, I asked the rep exactly when my promotion date was to end & she replied I had 2 full months paying $9.99 and would pay 37.00 there after and could cancel at anytime. > > > > I recieved my equipment a few days after ordering & opened box, I never even had to take the equipment out of the box before deciding I did not want to keep the service. I looked thru the \'quick start\' guide & realized not only do I have to hook up the vonage device to 1 computer instead of the entire house, but also to a phone jack. I decided right away I did not want even more cables than I already had & closed up the box & contacted Vonage. Not only did I stay on eternal hold, but everytime I called them I would keep getting disconnected or treated like an idiot for attempting to cancel. > > > > When I finally reached them, I was told I would need to speak to a manager and I was now goin gto be charged $40.00 fine and then and only after then I would be able to send them the merchandise back. I played phone tag with these people for another 2 weeks and after finally being able to answer a movie question I was now being told after two hours I woud now be charged 75.00 bucks after missing the grace period. > > > > Last hummer I just recvd the following email > > > >

At your request, your Vonage service has been cancelled. This email is to notify you that we have successfully processed the final charges for your Vonage account in the amount listed below. > > > > Vonage Account Number: 1008014900 > > Date Processed: 06/15/2009 > > Debit Amount: $128.38 > > > > As outlined in our Terms of Service, a disconnect fee of $39.99 per voice line is charged to all customers along with any applicable taxes. Your total debit of $128.38 includes this disconnect fee, all pending charges, credits, and applicable taxes. For more information about our return policy, please refer to our Terms of Service: http://www.vonage.com/features_terms_service.php. > > > > A detailed online invoice is available through your Vonage Online Account. You will still have access to your call and billing history through your Online Account for up to 90 days after this cancellation. > > > > We are looking out for you! For your protection checking and credit card information should not be submitted through email. You can easily update your payment information through your Vonage Online Account. Get there fast, click here: https://secure.vonage.com/webaccount/. > > > > For a complete explanation on how to read your online invoice, please visit: http://vonage.com/help.php?article=1250&category=65&nav=6. > > > > Thank you for your business and we hope to welcome you back as a Vonage customer in the near future. We are continuously making improvements and enhancements to our service - such as innovative features and expanded coverage areas. > > > > It has been our pleasure to provide you with a better digital phone service for less. Should your future phone service needs change, please consider Vonage and visit us at http://www.vonage.com or contact Customer Care. > > > > This email was sent from a mailbox that does not accept replies. To send us an email, please visit our Contact Us page. > > > > If you have any questions, Ask Vonage is here to assist you! Ask Vonage is your Virtual Customer Service Agent available 24 hours a day, 7 days a week. You can ask any questions you have about Vonage. Just click on the link below and type in your question. > > > >

Well Vonage I am not only sending this but am forwarding to fcc, facebook,twitter,cnn,dateline... any and all other persons that question becoming a customer! I will not go away quietly, I will file every grievance allowed until I get an apology for losing my phone number in the first place as well as treating me like an idiot and my money returned.

Vonage stands for theft is legal if they can't find us!

I try to be a nice person, well my friends probably wont say I am nice, but I have my moments. This is the  time of year  I celebrate the birth of my Jesus and I try even harder to be nice. Yet I find myself lashing out at customer service who cant seem to tell me where my order is, if its shipped or frankly anything useful about it. Now I work a helpdesk as part of my job sometimes so I have a great respect for these people cause I am in there shoes a few times a month but some people really are just getting a pay check and could care less about actually helping you.