Poor @ MindSay

I purchased Vonage on April of 2009. I called and spoke with a Vonage rep to ask questions & make sure I understood. My #1 concern was the return policy in case I was not impressed by their services. I recieved a 2 months free new movers promotion. I already had local provider so I wanted to transfer my phone number. they of course LOSE MY NUMBER I had to pay 41.00 to purchase the Vonage equipment & was told I have till the end of my promotion period to decide if I want to keep the service, I asked the rep exactly when my promotion date was to end & she replied I had 2 full months paying $9.99 and would pay 37.00 there after and could cancel at anytime. > > > > I recieved my equipment a few days after ordering & opened box, I never even had to take the equipment out of the box before deciding I did not want to keep the service. I looked thru the \'quick start\' guide & realized not only do I have to hook up the vonage device to 1 computer instead of the entire house, but also to a phone jack. I decided right away I did not want even more cables than I already had & closed up the box & contacted Vonage. Not only did I stay on eternal hold, but everytime I called them I would keep getting disconnected or treated like an idiot for attempting to cancel. > > > > When I finally reached them, I was told I would need to speak to a manager and I was now goin gto be charged $40.00 fine and then and only after then I would be able to send them the merchandise back. I played phone tag with these people for another 2 weeks and after finally being able to answer a movie question I was now being told after two hours I woud now be charged 75.00 bucks after missing the grace period. > > > > Last hummer I just recvd the following email > > > >

At your request, your Vonage service has been cancelled. This email is to notify you that we have successfully processed the final charges for your Vonage account in the amount listed below. > > > > Vonage Account Number: 1008014900 > > Date Processed: 06/15/2009 > > Debit Amount: $128.38 > > > > As outlined in our Terms of Service, a disconnect fee of $39.99 per voice line is charged to all customers along with any applicable taxes. Your total debit of $128.38 includes this disconnect fee, all pending charges, credits, and applicable taxes. For more information about our return policy, please refer to our Terms of Service: http://www.vonage.com/features_terms_service.php. > > > > A detailed online invoice is available through your Vonage Online Account. You will still have access to your call and billing history through your Online Account for up to 90 days after this cancellation. > > > > We are looking out for you! For your protection checking and credit card information should not be submitted through email. You can easily update your payment information through your Vonage Online Account. Get there fast, click here: https://secure.vonage.com/webaccount/. > > > > For a complete explanation on how to read your online invoice, please visit: http://vonage.com/help.php?article=1250&category=65&nav=6. > > > > Thank you for your business and we hope to welcome you back as a Vonage customer in the near future. We are continuously making improvements and enhancements to our service - such as innovative features and expanded coverage areas. > > > > It has been our pleasure to provide you with a better digital phone service for less. Should your future phone service needs change, please consider Vonage and visit us at http://www.vonage.com or contact Customer Care. > > > > This email was sent from a mailbox that does not accept replies. To send us an email, please visit our Contact Us page. > > > > If you have any questions, Ask Vonage is here to assist you! Ask Vonage is your Virtual Customer Service Agent available 24 hours a day, 7 days a week. You can ask any questions you have about Vonage. Just click on the link below and type in your question. > > > >

Well Vonage I am not only sending this but am forwarding to fcc, facebook,twitter,cnn,dateline... any and all other persons that question becoming a customer! I will not go away quietly, I will file every grievance allowed until I get an apology for losing my phone number in the first place as well as treating me like an idiot and my money returned.

Vonage stands for theft is legal if they can't find us!

 

Shakespeare of the North - YouTube Video

(from Freedom and Reason)

Here's the dirty truth: The reason why some people are poor is because other people are rich. That's right. We live in a society where a small number of families and their functionaries own and control the means of production with the purpose of generating profit - that is, life without work or little productive effort for them - forcing the majority to sell their labor in order to survive and to struggle when their labor isn't needed.

Being poor is knowing exactly how much everything costs.

Being poor is getting angry at your kids for asking for all the crap they see on TV.

Being poor is having to keep buying $800 cars because they're what you can afford, and then having the cars break down on you, because there's not an $800 car in America that's worth a damn.

Being poor is hoping the toothache goes away.

Being poor is knowing your kid goes to friends' houses but never has friends over to yours.

Being poor is going to the restroom before you get in the school lunch line so your friends will be ahead of you and won't hear you say "I get free lunch" when you get to the cashier.

Being poor is living next to the freeway.

Being poor is coming back to the car with your children in the back seat, clutching that box of Raisin Bran you just bought and trying to think of a way to make the kids understand that the box has to last.

Being poor is wondering if your well-off sibling is lying when he says he doesn't mind when you ask for help.

Being poor is off-brand toys.

Being poor is a heater in only one room of the house.

Being poor is knowing you can't leave $5 on the coffee table when your friends are around.

Being poor is hoping your kids don't have a growth spurt.

Being poor is stealing meat from the store, frying it up before your mom gets home and then telling her she doesn't have make dinner tonight because you're not hungry anyway.

Being poor is Goodwill underwear.

Being poor is not enough space for everyone who lives with you.

Being poor is feeling the glued soles tear off your supermarket shoes when you run around the playground.

Being poor is your kid's school being the one with the 15-year-old textbooks and no air conditioning.

Being poor is thinking $8 an hour is a really good deal.

Being poor is relying on people who don't give a damn about you.

Being poor is an overnight shift under florescent lights.

Being poor is finding the letter your mom wrote to your dad, begging him for the child support.

Being poor is a bathtub you have to empty into the toilet.

Being poor is stopping the car to take a lamp from a stranger's trash.

Being poor is making lunch for your kid when a cockroach skitters over the bread, and you looking over to see if your kid saw.

Being poor is believing a GED actually makes a goddamned difference.

Being poor is people angry at you just for walking around in the mall.

Being poor is not taking the job because you can't find someone you trust to watch your kids.

Being poor is the police busting into the apartment right next to yours.

Being poor is not talking to that girl because she'll probably just laugh at your clothes.

Being poor is hoping you'll be invited for dinner.

Being poor is a sidewalk with lots of brown glass on it.

Being poor is people thinking they know something about you by the way you talk.

Being poor is needing that 35-cent raise.

Being poor is your kid's teacher assuming you don't have any books in your home.

Being poor is six dollars short on the utility bill and no way to close the gap.

Being poor is crying when you drop the mac and cheese on the floor.

Being poor is knowing you work as hard as anyone, anywhere.

Being poor is people surprised to discover you're not actually stupid.

Being poor is people surprised to discover you're not actually lazy.

Being poor is a six-hour wait in an emergency room with a sick child asleep on your lap.

Being poor is never buying anything someone else hasn't bought first.

Being poor is picking the 10 cent ramen instead of the 12 cent ramen because that's two extra packages for every dollar.

Being poor is having to live with choices you didn't know you made when you were 14 years old.

Being poor is getting tired of people wanting you to be grateful.

Being poor is knowing you're being judged.

Being poor is a box of crayons and a $1 coloring book from a community center Santa.

Being poor is checking the coin return slot of every soda machine you go by.

Being poor is deciding that it's all right to base a relationship on shelter.

Being poor is knowing you really shouldn't spend that buck on a Lotto ticket.

Being poor is hoping the register lady will spot you the dime.

Being poor is feeling helpless when your child makes the same mistakes you did, and won't listen to you beg them against doing so.

Being poor is a cough that doesn't go away.

Being poor is making sure you don't spill on the couch, just in case you have to give it back before the lease is up.

Being poor is a $200 paycheck advance from a company that takes $250 when the paycheck comes in.

Being poor is four years of night classes for an Associates of Art degree.

Being poor is a lumpy futon bed.

Being poor is knowing where the shelter is.

Being poor is people who have never been poor wondering why you choose to be so.

Being poor is knowing how hard it is to stop being poor.

Being poor is seeing how few options you have.

Being poor is running in place.

Being poor is people wondering why you didn't leave.