In January 2006 I had a constant buzzing sound coming from the dashboard in my 2002 Pontiac Grand Am GT. My vehicle was 3.5 years old and had only 20,144 miles on it.
In April 2006 I received a letter from Pontiac stating that they will reimburse anyone who had the Hazard Switch replaced at their expense. I sent in all the required information in order to get reimbursed. A few weeks later I received a letter from Pontiac saying they will not reimburse me because I had the multifunction switch replaced and not the hazard switch. I thought these two particular parts are related so why would they cover one area of the part and not the other?
A few weeks before I received the letter from Pontiac I traded in my Pontiac for yet another General Motors vehicle. I filed a complaint with the Better Business Bureau. The next day I received a phone call from Pontiac. They stated that since I no longer owned the vehicle I could not get reimbursed. They also said that since there wasn’t a recall on the multifunction switch I cannot get reimbursed for it. So which excuse is it? Does it matter if I still own the vehicle, I was the owner of the vehicle when I paid to have the $339 part replaced. I tried to get reimbursed right away, AND I bought another General Motors vehicle.
I did some research online and found several websites and dozens and dozens of other Pontiac customers experiencing the same exact problem as I have. So this is NOT a random car part gone bad. There is a defect with this part.
I called General Motors executive offices (313-667-7153) and spoke to a female there. The female employee at the General Motors executive offices said that she spoke to General Motors CEO Richard Wagoner and he said that he cannot reimburse me because I no longer own the vehicle. I explained to the female executive that there were only 20,144 miles on my vehicle when I had to replace a $339 part. Not to mention I have been a loyal General Motors customer my entire life. The female executive and I kept talking in circles when she hung up on me. I called and spoke with another female executive at General Motors. I asked if I could speak to Mr. Wagoner. Without hesitation she said he was busy. I asked for Mr. Wagoner’s voicemail. She proceeded to explain that Mr. Wagoner does not have voicemail, that she manually writes down all his phone messages. To this day I am waiting for my promised phone call from Mr. Richard Wagoner.
I have been a loyal General Motors customer my entire life. I trusted this company. I feel they have left me in the dark and are trying to shoo me away. I have tried to get this problem resolved. I have been hung up on by a General Motors executive, promised phone calls not returned, and a difficult time reaching Mr. Wagoner.
