
Library @ MindSay 
Usually it is children doing the asking. When they are using a computer they often have to spell words they don't know and they just walk right up and ask me to spell it for them. I learned quickly that I have to write it down because they will forget before they get back to the computer.
Today I have already been asked how to spell "avenue" "airport" and "nickelodeon".
Once in a while an adult will ask for much the same reason. I am fine with it, some librarians are not so much (There's a dictionary over there if you want to look it up--yeesh). We're supposed to look up information before giving it to a customer, but I am an awesome speller and I never-ever do. (Ssh! Don't tell on me....)
I had a man ask me today if I knew how to spell dysentery. I did. I also showed him how Google will help you if you spell something wrong. That makes me 2x the help and 2x the fun!
Strangely, I find it odd that people assume that librarians can spell. I think that reading increases your likelihood of being an excellent speller, provided you have adequate retention, so it seems like it should follow; but I know plenty that can't spell worth a tinker's dam.
Lucky for them, when I am on duty there are no worries. I get a kick out of being asked to spell. My favorite questions indeed.
***Update***
Hee-hee! I posted this originally at 1:32pm. It is now 1:48 pm and I was just asked by a young man: do you know how to spell "blast"? Today is a very spelling-centric day, it would seem.
I'll keep you posted!
I've noticed since beginning to work at a university that students EXPECT that the library will provide them with these things. Printing? That's fine, because students pay for it. But how about once they've printed out those pages? They expect that we will provide the stapler and the staples. And paper clips. And pens and pencils. And tape. Now, those are all pretty basic supplies that the library has on hand anyway--and I get that the tuition from these students funds the library--so it isn't that big of a deal.
But, pretty regularly, I get asked for other supplies. I have been asked for markers, colored pencils, mechanical pencil refill lead, red pens, rulers, notecards, tagboard, construction paper, graph paper, calculators, graphing calculators, mounting tape, stencils, scissors, three hole punch, staple remover, and a whole host of other odd things.
Most of this we don't have--some of it we do. I'm happy to LEND out any supplies that can be lent but I generally don't give out non-returnable items (i.e. notecards because once you've used it, it isn't much good to me). All of this is fine. I think it is strange (I always got my own supplies before starting a new school year...when did that stop being de rigeur?) but it is just the way things are, so I deal.
Here's my problem. The number of people who come up and ask me for a pen is astronomical. First off, when you come to the library, presumably you are coming here to study or do some sort of work...so why don't you bring a pen? If you've only come to check email and don't need a pen, but then something comes up and you need to borrow one, cool. But that would be a significantly smaller number than the actuality of things. (And as a side note: when did "pen" become acceptable for writing implement? People ALWAYS ask to borrow a pen, even if a pencil will suffice....it is odd.)
Librarians here are way more willing to part with their pens than I am. Which is probably why there are never any pens at work. We have this HUGE desk with multiple drawers and yet we're always out of pens. I can go back to the supply room and grab a few for my shift, but without fail they will be gone in a day or two. People just don't return borrowed pens. It is one of Murphy's Laws or something.
Okay, so I have learned and now horde a few precious pens in my private drawer at work. I use only my pens during my shift and I DO NOT loan them out. I only have one out at a time and I use that as my excuse. "Can I borrow a pen?" "Sorry, this is my only one. But we have pencils over there you can use."
And that is usually the end of it.
Usually.
Today, it went like this:
"Can I get a pen from you?"
"Sorry, this is my only one. But there are pencils over there (pointing) that you can use."
"I hate pencils. Can I just borrow your pen?"
"No, sorry. Like I said, this is my only one."
"Well, you aren't using it this second (emphasis his, not mine), can't I just borrow it?"
"Sorry, I've been robbed too many times by pen thieves (trying to inject humor) and I need a pen to do my work. So if you don't bring it back, what will I do?" (please note that he NEVER promised to bring it back, like most do)
"Use a pencil." (super, super snotty)
"Well, I suppose I could, but then again, so could you. And I'm not the one who doesn't have a pen." (yeah, I was being snotty in return)
"You're really not going to give me your pen?"
"No, I'm really not. But like I said, plenty of pencils over there"
"That's pretty mean."
"If that's what you think, okay. But I'm guessing next time you'll bring your own pen."
And he walked away. I could hear him muttering something under his breath and I am guessing it wasn't that flattering to me. But, what the hell. If I wanted I could have written the draft of this blog out by hand. IN PEN.
Take that!
My former library was a mid-sized community library, which means smaller and more intimate. I knew many of the customers by name and they knew me. Certain customers would come in just to talk to me and get my help.
When they sent me to the big library, things didn't go well at first. I am thinking "little fish big pond" syndrome. And while I am adjusting and settling in the big library, it just doesn't have the same feel. It seems like even the customers feel dwarfed in the big library and don't take time to get to know the librarians as well.
My point?
Today, I am working at a community library that is similar in size to the one I used to work at. I have never worked here before and I am LOVING it. I am just having the nicest day at work. As a result, customers are being infected with my happiness and cheer and this epidemic is spreading. Look out H1N1!
Since I've been here today, these are just a few things I've been asked:
An elderly woman (97!!!) who loves to read romance novels is looking for more authors to read. As a lifelong reader, she has read TONS of books and is running out of authors to read. She doesn't care for books that are too, well--smutty, so there is some restriction. I was so excited to get this question. I am a romance novel addict and will discuss romance books with anyone, given the slightest provocation. I spent some time researching authors (after making suggestions from my head) that are outside of what I've read and came up with a strong list for her to try.
A young boy, third grade, just recently figured out that reading can be fun. But not being a big reader, he didn't know where to start and just diving in can be a bit overwhelming. He and I had a great reader's advisory interview where I got to learn more about him and his interests before finding some things for him to read. He left here with a fantasy novel that he was super excited about and a classic children's mystery that I gave him to help him branch out in his tastes. Now I am just sad that I don't work here so I won't get to find out how he liked the books. But, what fun to see the excitement of a new reader!
Then, a teenage boy who IS NOT a reader came in with his mom. His parents are trying to get him to become a reader and his dad just got him to read some Sherlock Holmes. He really enjoyed it and was willing to discuss reading something else. Apparently, other librarians had tried (and failed) to get him some books to read. The mom was (okay, I'll just say it...she was extremely pushy) difficult so I was treading gently between them, but I ended up learning that this kid loves to watch tv. Which is exactly what his parents hate. I, of course, saw the potential and starting talking to him about what it is that he watches on tv and learned that he has a scientific bent. His favorite show is MythBusters. Well, that made it easy. There are tons of non-fiction books on myths, legends, unexplained science, paranormal mysteries, etc. I found him a few different books talking about things like that and he seemed genuinely excited. It seemed that the problem was that everyone was trying to get him to read fiction and he wasn't interested. I've got him reading in his interest areas and I am guessing he'll be back for more. Before they left I saw him sitting in a chair and reading one of the books I gave him while his mom was browsing in fiction for herself. It was a cool moment for me.
Then there was this fourth grade girl who likes to learn things but isn't a great reader. Her father was here, pushing her to read more. She seemed unhappy and not at all interested. I talked to her for a bit and learned that they've been studying the pilgrims and the Mayflower at school and she really likes that, but she doesn't like reading. I immediately flashed on the story (above) of the teenage boy I had helped and wondered if I had another one on my hands. This is less common in girls but still happens. They (and their parents) think of reading as fiction stories. But some people just aren't interested in that. I took this girl into non-fiction and we found some books about pilgrims that will support what she is learning in school. One of the books we found is from the "Don't Know Much About" series, which is a really cool way to learn, especially for reluctant readers. Well, dad wasn't too jazzed about this, but I talked to him about how getting excited about reading is half the battle. And as we were talking about this, the girl was sitting on the floor reading the books I gave her. Dad did cave and the girl got to take her pilgrim books home to read.
It has been so exciting to be here and to get to do what I love the most. I really drives home that this is what I want to do...
Now I just need to (continue to) be patient and wait for my dream opportunity to crop up. I know it is out there for me. And now I know that when I'm looking, I'd be much happier in a mid-sized to small community library, rather than a larger, busy, hectic, over-sized library.
While I'm waiting, I'll just be glad that every so often I get to have those perfect moments that reassure me I am meant to do this.
So I was working at the library, doing a huge production (shifting all the books so there is room on each shelf for new books so you don't have to cram the returns in) and about an hour and 45 minutes into my shift, the power went out. My immediate thought was "Aww shit...how long is THIS going to last? There's a huge overspill of books on a cart and it's going to take me every minute of this shift to fix it!" So I went to Jill and Helen (my boss and co-worker) and we had to boot everyone out of the library (except for us, lol) and we decided to wait it out.
20 minutes go by, and the computers and back up lights were starting to go out, so I put the book drop up for overnight returns. Jill was trying to get a hold of people at other branches and such on the backup phone (the other phones were out), and it turned out pretty much half the city was out of power :|. A half hour later, the power is STILL out, so they had to leave to go to a different library to talk to the other "bosses" (I have no idea what the purpose in that is, but oh well). So I got to head home, an hour and a half early.
As I was walking home down my street, I noticed that not everybody had power: Sometimes only half the block would have power and streetlights, sometimes only a few houses on each block would have power. And for a 2 or 3 block stretch getting close to home, there were no streetlights, and only maybe 1 or 2 people with power. Luckily when I got home about 20 minutes ago, we had power. I called 10 minutes after the power first went out, and we didn’t have it for 40 minutes, so I guess it’s coming back slowly, house by house.
I hear that a transformer or something blew up. For half the city to be out of power, and for the power at the library to be out for at least an hour after it first went out, it had to be big. This is such a strange occurrence, so I thought I'd blog about it, lol.
So yay for getting off of work early! Boo for having to go back on Thursday for 2 hours to finish my "production" of shifting the whole fiction section.
-Kristal
You pretend that you're a librarian (if you think you're pretty fabulous then pretend you're me, otherwise, any old librarian will do).
Now, I will be Joe Customer.
Here's the scenario: you are sitting at your information desk, happily waiting for a customer to approach you. Because it is over the lunch hour, your coworker is away from the desk and you are working alone. The laws of inevitability show that this is when you are going to be busy. Naturally, the phone begins ringing off the hook and the people are standing 4 deep (so far) at your desk, waiting for assistance. Lucky for me, I am first in line!
You: How can I help you?
JoeCustomer: Um, yeah, can I reserve a book?
You: Of course, what's the title of the book?
JC: Um, it's by Vince Flynn
You: And what's the title?
JC: Um, The Third Option?
You: Is that a question? (Okay, I want to point out that you probably shouldn't SAY that, even if you think it....)
You: *typing frantically* I'm sorry, all of our copies are currently checked out, would you like me to request it from another library?
JC: Um, sure I guess.
You: Great! (for some reason you seem to think being cheerful makes others sound less idiotic--hate to break it to you, that's not true--and you seem to be going for broke on this one) May I see your library card?
JC: Yeah, um, okay.
{You are now staring at JC as she digs through her purse. And staring. And waiting. And feeling the line behind her growing restless as she sorts through the most HUMONGOUS pile of papers and cards you've ever seen; finally in desperation you say}
You: Can I look you up by your name?
JC: Just hang on, I know it's in here somewhere.
You: It isn't a problem, if you'll just give me your name I can go ahead and look you up that way.
JC: *muttering* Damn. Where did I put that stupid card?
You: It sure is unbelievable how many cards you get these days, hmm? (trying your damndest to make conversation and hopefully stop a riot).
JC: Well, I pulled it out because I knew I would need it.
You: (somewhat shocked because people NEVER seem to realize they will need a library card at the library) Did you check your pockets?
JC: Just hang on
You: Maybe I could help the next person in line while you look?
JC: Hold on a sec
You: You know, .....
JC: (interrupting) I found it!
You: (quickly finishing the transaction) okay, thanks so much, is there anything else I can do? (fingers crossed, praying JC says no)
JC: No (walks away without so much as a thank you)
You: Thanks for waiting, how can I help you? (to the next customer, let's call him BillCustomer)
BC: Yeah, that was annoying, huh?
You: (smiling) I do appreciate your patience. {by the way nice work dodging that question} What can I do for you?
BC: Any idea how long the wait is for Dan Brown's new one?
You: I get asked that a lot. It is over 2,300 people.
BC: (sighing) Ah, well, go ahead and add me I suppose.
You: Sure thing, can I just see your library card?
BC: (pulls out a bulging wallet) Yep (starts flipping through) How many copies does the library own?
You: About 350 but I think they're ordering more.
BC: Crazy how many people want that book, isn't it?
---by now you are ready to bang your head against the wall--
Why can't people just be prepared?
Is it that hard to have your library card ready to use when you are approaching a live person? There is very little I help people with that I don't, at some point, end up asking for their library card. And they are ALWAYS surprised by it. I just don't get it.....
Do these people also stand in the checkout lane at a store and wonder why they can't find their check card?
What is amazing to me is that if you're standing in a line and you are watching someone dig for their library card and it is annoying to you that they weren't prepared, wouldn't you make absolutely certain that you are all set when it is your turn?????
People, I tell ya. Their idiosynchrasies are a constant source of amusement to me.
How did you like being a librarian? If you managed to suppress the urge to rip your hair out of your scalp, then you win. If you didn't, then, in addition to being bald, you have lost my little game. Better luck next time!
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