Librarian @ MindSay


 

   
Say What You Mean and Mean What You Say
*Disclaimer* I am NOT being snarky here. I am actually stymied by this one and hoping someone can explain....

Why is it that when people talk to a librarian they don't say what they mean? More specifically, why don't people ask for what they want? I am not a mind reader. I can't guess at what you want.

Here is an example.

A woman just called the reference desk and I am on duty. I answer the phone and she asks me, "can you give me a list of all the Special Education journals the library carries?"

Seriously, the library carries THOUSANDS of journal titles and we don't have a master list that is sorted by subject. I could look it up in the catalog, but so could you. (That was my train of thought).

After much deliberation, frustration and endless questioning on my part, I figured out that what she ACTUALLY wanted to know was: does the library carry the Journal of Special Education?

Seriously, she wanted to know if we carry one particular journal and didn't just come right out and ask that. Why the hell not? It would have been so much easier for both of us. (We do carry it by the way and I could have answered that question in about 2.2 seconds.)

This kind of thing happens all the time. Just the other day someone asked me (at my other library) "do you have books going back to the 1950s?" I checked and we did. "Are any of them about sports?" "How about boxing?"  What that guy wanted to know is "do you carry this specific book written by Jack Dempsey published in 1950?" That I could have checked much easier than what he asked me.

I know this is a typical phenomenon, librarians have responded to it by creating the concepts of the reference interview (check out the section on "forming the query") and the readers advisory interview, but what I don't understand is WHY this happens.

If you are unsure of something, wouldn't it be easiest to start simple? Or more to the point, if you are trusting an expert why not give them the information you have and let them do their job? If people just said to me, "this is what I know and this is what I need to know" then I could take the information, do my job and everyone's lives would be easier.

So why do people tend to do things the hard way? And that is as clear as I can make it. Now the answer is up to you.

 
 
   
 

Quote of the Week
I wish I were dedicated enough to actually do a weekly quote. Maybe I'll try that after my two year anniversary or something. I just love quotes and this is no exception.

Okay, so I am watching reruns of Bones. Which is a great procedural buddy cop show and highly enjoyable. If you've never seen it, I highly recommend it. I have both my parents loving it now. I haven't seen them all yet, but I am getting close. At any rate, I was watching a fourth season episode last night, called "The Passenger in the Oven" and there was this line in there that cracked me up. If you're not familiar, the female lead is a genius, forensic anthropologist who assists the FBI in solving murders. She is scientifically genius but completely clueless when it comes to everyday life. She doesn't understand popular culture at all. She works with an FBI liaison Agent Seeley Booth. Booth is a straight-arrow every man who tries to do the right thing. The best part of the show is watching these two figure how to work with each other because they are such completely different people. It makes for some entertaining moments in a gruesome cop show.

The particular scene went like this:

Dr. Brennan (played by the adorably awkward Emily Deschanel) and Agent Booth find a body while on a flight to China. They have to solve the crime before the plane lands and it is no longer under the FBI's jurisdiction. Dr. Brennan is going to do an autopsy of the body with materials that they've scavenged from other passengers on the plane. One of the things she needed was a magnifying glass. Agent Booth (played by the vampirically delicious David Boreanaz) found her a pair of granny glasses to use instead.

He walks into the autopsy area and she looks up at him with the giant granny glasses perched on her nose. Got the scene?

Booth: Right. What I want you to do is take off your glasses, shake out your hair and say,
"Mr. Booth, do you know what the penalty is for an overdue book?"
Brennan: Why?
Booth: (sighs and steps away) Never mind.

Seriously? I just laughed and laughed then backed it up and watched it again just so I could laugh again. Who doesn't love a good 'sexy librarian' joke? (Especially when it's made by a sexy man....)




 
 
 

   
Visiting Librarian Learns the Ropes
As you probably know, I was recently transferred to a different library branch. The branch I am at currently is one of the biggest libraries in the county (and therefore, one of the biggest public libraries in the state) which is a vast difference from the library that I used to be at.

My former library was a mid-sized community library, which means smaller and more intimate. I knew many of the customers by name and they knew me. Certain customers would come in just to talk to me and get my help.

When they sent me to the big library, things didn't go well at first. I am thinking "little fish big pond" syndrome. And while I am adjusting and settling in the big library, it just doesn't have the same feel. It seems like even the customers feel dwarfed in the big library and don't take time to get to know the librarians as well.

My point?

Today, I am working at a community library that is similar in size to the one I used to work at. I have never worked here before and I am LOVING it. I am just having the nicest day at work. As a result, customers are being infected with my happiness and cheer and this epidemic is spreading. Look out H1N1!

Since I've been here today, these are just a few things I've been asked:

An elderly woman (97!!!) who loves to read romance novels is looking for more authors to read. As a lifelong reader, she has read TONS of books and is running out of authors to read. She doesn't care for books that are too, well--smutty, so there is some restriction. I was so excited to get this question. I am a romance novel addict and will discuss romance books with anyone, given the slightest provocation. I spent some time researching authors (after making suggestions from my head) that are outside of what I've read and came up with a strong list for her to try.

A young boy, third grade, just recently figured out that reading can be fun. But not being a big reader, he didn't know where to start and just diving in can be a bit overwhelming. He and I had a great reader's advisory interview where I got to learn more about him and his interests before finding some things for him to read. He left here with a fantasy novel that he was super excited about and a classic children's mystery that I gave him to help him branch out in his tastes. Now I am just sad that I don't work here so I won't get to find out how he liked the books. But, what fun to see the excitement of a new reader!

Then, a teenage boy who IS NOT a reader came in with his mom. His parents are trying to get him to become a reader and his dad just got him to read some Sherlock Holmes. He really enjoyed it and was willing to discuss reading something else. Apparently, other librarians had tried (and failed) to get him some books to read. The mom was (okay, I'll just say it...she was extremely pushy) difficult so I was treading gently between them, but I ended up learning that this kid loves to watch tv. Which is exactly what his parents hate. I, of course, saw the potential and starting talking to him about what it is that he watches on tv and learned that he has a scientific bent. His favorite show is MythBusters. Well, that made it easy. There are tons of non-fiction books on myths, legends, unexplained science, paranormal mysteries, etc. I found him a few different books talking about things like that and he seemed genuinely excited. It seemed that the problem was that everyone was trying to get him to read fiction and he wasn't interested. I've got him reading in his interest areas and I am guessing he'll be back for more. Before they left I saw him sitting in a chair and reading one of the books I gave him while his mom was browsing in fiction for herself. It was a cool moment for me.

Then there was this fourth grade girl who likes to learn things but isn't a great reader. Her father was here, pushing her to read more. She seemed unhappy and not at all interested. I talked to her for a bit and learned that they've been studying the pilgrims and the Mayflower at school and she really likes that, but she doesn't like reading. I immediately flashed on the story (above) of the teenage boy I had helped and wondered if I had another one on my hands. This is less common in girls but still happens. They (and their parents) think of reading as fiction stories. But some people just aren't interested in that. I took this girl into non-fiction and we found some books about pilgrims that will support what she is learning in school. One of the books we found is from the "Don't Know Much About" series, which is a really cool way to learn, especially for reluctant readers. Well, dad wasn't too jazzed about this, but I talked to him about how getting excited about reading is half the battle. And as we were talking about this, the girl was sitting on the floor reading the books I gave her. Dad did cave and the girl got to take her pilgrim books home to read.

It has been so exciting to be here and to get to do what I love the most. I really drives home that this is what I want to do...

Now I just need to (continue to) be patient and wait for my dream opportunity to crop up. I know it is out there for me. And now I know that when I'm looking, I'd be much happier in a mid-sized to small community library, rather than a larger, busy, hectic, over-sized library. 

While I'm waiting, I'll just be glad that every so often I get to have those perfect moments that reassure me I am meant to do this.
 
 
   
 

To Teach or Not to Teach...
Here's a question: what are people thinking?

Let's consider the facts. I am a librarian at a university. At the university level, students should have basic research skills. Most do not. And it gets worse every single year. Instead of trying to fix the underlying problem and just teaching basic research skills, we've left it in the hands of individual professors to combat the problem.

Here is where we run into a bit of trouble. 

Most professors handle the problem fine, but you get the occasional professor who "is really gonna show 'em" how it's done. Like they won't be satisfied until the students are lying in a ball on the floor, in a pool of their own tears, whimpering and swearing a blood oath to never use Wikipedia

{Disclaimer: I LOVE Wikipedia. LOVE it. I think it is brilliant and wonderful and I wish I'd thought of it. It is not without its problems, but used properly it is an excellent tool. I just wish I could make others understand that}

This is what happened today. A professor assigned a research project to her class. Now, the project itself is poorly designed but that isn't the problem today. The assignment is to learn and present a basic overview of a Latin American country. Each student is assigned a different country and then given a list of questions  that MUST be answered. There are 8 questions on the list. They are simple, basic questions. Literally, I could do this assignment in 30 seconds by using the CIA Worldfactbook (an amazing resource, btw). If that is as in-depth as she wants them to go (and from what I read in the assignment description, it is) then I don't know why she doesn't let them use the internet. But no. In this case, she REQUIRES that the students use 2 books and 3 academic, scholarly articles to answer the questions. 

Obviously, when designing this lesson, she didn't think to get input from anyone. If she had asked ANY librarian, anywhere on the planet, she would have been told that this is terrible. Using books is fine, there are tons of great reference books out there, but to use scholarly articles to answer what amounts to a fact sheet is ridiculous and a waste of everyone's time. 

This is bad enough, but, as I explained to this poor girl who was so upset she was practically in tears because she had been doing this from home for 5 hours with no luck and then drove in to the library to get help after she called her professor and was given terrible advice, the only way to make this feasible is to look up one question at a time and use one resource per question. 

(BTW, the advice was "if you're having trouble finding articles, use Academic Search Premier"- which is exactly the opposite of what I would tell them. Terrible. Advice. The answer should have been "if you're having trouble finding articles, call the librarian" OR "if you're having trouble finding articles, it is probably because I made up the worst assignment in history" but that might be hoping for too much)

Fine, so you get the gist of why this is so awful. I helped the girl find in depth research articles that she will essentially be quoting one sentence from and citing it as a source. Absurd waste of resources. Busy work. Idiocy. 

Now, we come to the kicker. When you're doing research there are tons of great reference books available that serve as an excellent starting point. For an assignment this brief, using one of them could do the whole thing. But this idiot professor has decided that since using a reference book would be too simple, she will BAN the use of reference books. Sort of. You see, if she had simply said, "no reference books" then I would have at least respected her a little bit. She wants them to learn to research and how to look up books and articles. That's good, she's just going about it in a terrible way. Well, instead of banning them all, she actually made up a printed list of reference books and banned the use of those specific books. Seriously, she sent out a list and told them they are not allowed to use (and therefore cite) those books. Well, that's just stupid. Because now it becomes a case of "who knows more about the library?" And in that contest, I am going to beat a professor every day of the week. 

This professor has made this simple assignment so difficult that all day long students are coming in to ask for help in finding resources that barely relate to their topics. Which makes research frustrating and makes students learn to hate it. 

So this girl needs books and she shows me how she already looked in the catalog (and she knew what she was doing...it wasn't her fault, there just aren't a lot of books for this sort of thing) and she is upset and frustrated because she can't find anything. Taking pity on her I tell her there are some great reference books we can use. She showed me the stupid list and tells me she can't use any of those. Ha! Like that deters me. I took her over to that reference area and found her two great reference books to answer her questions. Actually, either one of them would have answered all of her questions. And neither of these two books is on that list. 

Stupid, stupid professor. 

Can anyone tell me what this girl learned from all this? I am going with the following: librarians are awesome. Professor is an idiot. 

Well, the girl left happy and with her assignment completed. But she didn't learn anything good about research here. Now she knows that I can do it, but I am a professional, and while I will help her with anything I can it would be better for all of us if this professor weren't so determined to make up bad lessons that teach nothing to the students. 

I'd like to drop an anvil on the head of said professor and then speed away saying, "meep meep". 
 
 
 

   
Libraries, Librarians and Other Odd Things
I'll have you know I cleared it with lovespirit to go ahead and blog this in lieu of the blog about Christian Kane. (I am at work and don't have the time to dedicate to his blog that I will need, PLUS I don't have the video uploaded at work, it is on my home computer).

So, just another delay--

But I will try and fill it with interesting tidbits.

FIRST:

Libraries-  A man came up to me and in broken English, described that his son needed a book. He was assigned to write his life story at school and he had no idea how to do that. The dad didn't feel he could help him because his English was not good enough. So, they were wondering if there was a book, written for children (the son is 12) on how to write an autobiographical essay for school. I was a little concerned--I mean, that's a pretty specific topic. But, I dove into the catalog head first and after a bit of digging, I found:

How to write your life story by Ralph Fletcher. Written for kids! AND, it was checked in at my library. Isn't that amazing? I love the library. It was so incredibly cool and they were such a great family. It is always nice to see people turn to the library when they need help. And even more so when we can deliver.

THEN:

Librarians- This one was kind of cool, too. You see, this little girl (I'm gonna guess 4th grade) came in to the library. She was so petite (her backpack was bigger than her!) and darling, I just wanted to hug her. She told me her teacher was reading a book to their class. She really liked the book and wanted to read it herself because she didn't want to wait for the teacher to finish it. I asked her what the name was and she said, "Shallow". I looked it up and didn't find anything. So I asked her again and again, she said, "shallow". I said, "shallow, like the shallow end of a swimming pool?" And she got this HUGE smile on her face and started nodding frantically and said "Yes!". But, unfortunately, there isn't anything by that title in our catalog. So I asked the girl if she knew anything more about the book and she said no. No author or anything...just the title (which she confided she had been remembering ALL DAY!).  Without anything else to go on, I was worried this little peanut was going to go away unhappy, until she said, "the cover has a picture of a boy holding a dog".

And Wham!, something clicked in my memory banks. I immediately typed in "Shiloh" and this came up:



I showed it to her and she jumped (actually jumped) and said, "that's it!". And it was checked in. So she got to take it home with her tonight and can read it before bed. No more waiting to see what will happen next.

When I looked at the catalog entries, I saw that this book has been issued with multiple covers, and this is the ONLY one that features a boy holding a dog. The others pretty much only feature the dog. So how is it that this book, which I haven't read since I was this girls age, would pop into my mind based on so very little information?

Isn't that craziness? Either that or else I am just an undiagnosed savant. Clearly, those are the only explanations.

FINALLY:

Other Odd Things - Today is 9/9/9. Did you know that? According to LiveScience, this is a pretty special day. They claim it will be the
"last set of repeating, single-digit dates that we'll see for almost a century (until January 1, 2101), or a millennium (mark your calendars for January 1, 3001), depending on how you want to count it." I personally think that is crap, because why is 9/9/09 more special than 10/10/10 or 11/11/11, etc?

But, what is cool about this day is that nine is a pretty special number in numerology, which you can find a bit more about if you read the article. I've always found things like that to be interesting. What's way weird about this? Well, while in the midst of typing this up, a student came up to me with a math question. She needed to know how to figure out the question:

If a student got 90% on a math test and only missed 3 questions, how many questions are on the test?

Did you notice how the question deals with 9's? 

Yep, that's a pretty odd thing.

Okay, my "power of the library" stories are now complete. I shall go and lock the building, hustle home to watch the season finale of Leverage (Christian Kane's tv show!) and then I will finally get around to posting the blog of the concert.

Adieu till later....gator. 


 
 
   
 

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Re: Blog 218 - very true

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