Lens @ MindSay

   

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Lens.com
A review on Lens.com.

Lens.com has the worst customer service ever. First of all, after placing the order in September and getting turned down twice because my doctor wouldn't confirm my prescription a month later Lens.com takes the money out of my account without me even knowing about it. Not only did this cause me to receive three overdraft fees but it caused me to be broke until I got paid 9 days later. Considering I needed my contacts, I did not have this order cancelled but I did request that I get refunded the $90 dollars from overdraft fees for Lens.com not having my permission to take the money out of my account in the first place. They refused. Second of all, in September I requested that my package be shipped 2nd day air. Ashley, the customer service representative that I spoke to told me it was shipped out on the 7th and I would definitely receive it by the 9th. She lied. I didn't receive it until Monday. Normally this wouldn't be a big issue but considering I paid fourteen dollars just to get it to me sooner I was not happy. I contacted them over ten times trying to get my shipping money back and every reply I got was rude and they were not willing to help me out. Finally, I had to be a bit mean to one of the representatives to get my money back. They refunded me the difference between standard shipping and 2nd day air. After this, I got another very rude email and even called me names. After all of this drama I checked the better business bureau website and saw that Lens.com got an F and many many bad ratings. 

BBB Rating

Based on BBB files, this business has a BBB Rating of F on a scale from A+ to F.

Reasons for this rating include:
  • 126 complaints filed against business
  • Failure to respond to 7 complaints filed against business.
  • 7 complaints filed against business that were not resolved.
  • BBB does not have sufficient information to determine how long this business has been operating.
  • BBB does not have sufficient background information on this business.

Click here for an explanation of BBB Ratings

The BBB has received numerous complaints about this firm that sells contacts online. Complainants primarily allege hidden charges in the firm's online billing, mistakes in filling orders and delivery delays. These complaint patterns are reflected in the complaint statistics below.


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Business Contact and Profile

Name: Lens.com
Phone: (800) 516-5367
Fax: (573) 754-5200
Address: PO Box 366

Louisiana, MO 63353-0366
Website: www.lens.com
Principal: Cary Samourkachian, President
File Open Date: May 2005
Type of Business: Contact Lenses, Optical Goods-Service & Repair
BBB Accreditation: This company is not a BBB Accredited business.
Additional DBA Names: Just Lenses
Lens.com Inc.
JustLens.com

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Additional Locations and Phone Numbers

Additional Addresses
PO Box 366
Louisiana, MO  63353

Additional Phone Numbers
Tel: (573) 754-3600
Tel: (888) 729-5367


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Customer Complaint History

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB processed a total of 126 complaints about this company in the last 36 months, our standard reporting period. Of the total of 126 complaints closed in 36 months, 62 were closed in the last year.

These complaints concerned :
1
regarding Issue Not Defined
9
regarding Billing or Collection Issues 
14
regarding Customer Service Issues 
44
regarding Delivery Issues 
1
regarding Guarantee or Warranty Issues 
15
regarding Product Issues 
28
regarding Refund or Exchange Issues 
9
regarding Sales Practice Issues 
5
regarding Service Issues 
 
These complaints were closed as:
69
Resolved 
7
Unresolved 
43
Administratively Closed 
7
No Response 

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Government Actions

BBB has no information regarding government actions at this time.


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Advertising Review

BBB has no information regarding advertising review at this time.


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BBB Copyright and Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Reliability Reports are provided solely to assist you in exercising your own best judgment. Information in this BBB Reliability Report is believed reliable, but not guaranteed as to accuracy.

BBB Reliability Reports generally cover a three-year reporting period. BBB Reliability Reports are subject to change at any time.

If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Reliability Report.

ID: 310030807
Report as of October 13, 2009 16:12
Copyright© 2009 Better Business Bureau

 
 
   
 

[Blog #230] --- Neutral --- [Wednesday] - Never work with children or animals...
-----------------------------------------------------------------------------------

Dixie currently feels:
Smiley Neutral

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Blog #230
Never work with children or animals...
(Children, in this case :P)


Today mam had arranged for me to go to Paul & Leanne's house to take photos for my relationships project for Photography. I'd asked if I could take some photos of Leanne and their two kids Melody and Aiden.
This was a challenge - especially with kids always being on the move.
It annoyed me as well, the perfect shot was always in my viewfinder - WHEN THE CAMERA HAD STALLED. Or when it was LOADING.

Slow digital cameras, who'd have 'em...
Anyway, we spent a few hours there - I've taken about 140 photos, and there looks to be quite a few decent ones - and quite a few hilariously fucked ones. :)

So here's eight that I've uploaded and done some work with:
















 
 
 

   
seeing what is!
mine,mine, mine...

i never really left... just fell silent!
so many changes and yet so many steps remain to be taken...
death walked in... and brought nothing...
i am poised...but it hasn't happened...that peace i await it eludes me yet again...
hunting for shelter has left me drained... i expected it but the feeling is depressing... as i shared my friend's frustration during her journey ...i face mine in solitude.

the veil should be gone ...but the damn contacts are a puzzle...inside out, right side in...maybe i am slow ...but it is an annoying procedure i long to master ....for perhaps that is one freedom that will set me on my way...

a baby came... a boy i was told...pictures of mother and father tell other stories ...
employment gained... a thrill you will not know...like finding brief companionship in the midst of the morning stampede to babylon.

deyas will be lit... and the darkness ravaged by the light  ...

aah......

sleep has washed over and peace is mine again.....
 
 
   
 

."America does have one thing we don't... homosexuals."
.My lens is in the mail on its way to Canon. The guy who works at The Camera Shop freaked me out. He asked when I was leaving for college. I told him "around the fifteenth of August, becuase of the Honors College's early move-in day." He looked grim and said, "Oh... okay. Well, you might just have to get the lens in the mail there. That's cutting it really close--only giving them four weeks." My first thought is, "Oh my God! I won't be able to take any photos for four weeks!" My second thought is, "Oh my God! I go to college in four weeks!"
 
 
 

   
."Rats in the cradle with the cat and the spoon..."
.My lens is broken. I have to send it in to Canon with the warranty. This could take three to four weeks. I may die. Why do things like this happen to me? Some guys just have all the luck...
 
 
   
 

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