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The MArket for Lemons: The case of manufactured consumer goods in a poor country

The Market for Lemons: The case of Developing Countries

 

 

 

When Akerlof the famous information economist and Nobel prize winner wrote about the market for lemons describing the tendency of sellers to cheat customers of goods whose quality may not be verified until a good is consumed, some readers of the article including myself were far from  convinced that he had a less controversial point. Five years since I first read the article, I am of the opinion that what he theorised in the article applies even more in markets of societies where good and service provisioning faces many challenges and the few providers that exist do enjoy monopoly power in the short and medium run.

 

In developing countries including Malawi, one notes the conspicuous lack of service providers and the difficulties associated with entry of firms on the markets. The difficulty associated with firm entry on the markets implies that at any point in time, there are fewer service providers relative to demand and as a result markets do not clear. Prices and quality that prevail are those associated with unmet demand. Under such conditions most firms lack the market incentive to be efficient so that they are not concerned with provision of quality services because they know the consumer has no choice.

 

To put it into context let's come up with some obvious examples and we will deliberately avoid mentioning names of service providers who surely have taken advantage of the situation to dupe consumers. In Malawi one notes that for some reason, we have very few shops selling electronic and in general manufactured goods (though not relevant, I will mention to those interested that most of these shops are owned by foreigners such as Asians, Nigerians, Tanzanians et cetera and too few are held by Malawians ) in town. The fewness of these shops implies that in general the supply of goods and services is surpassed by far by the existing aggregate demand and as a consequence most of these shops are not concerned with providing quality and durable goods. They are however concerned with selling as many items as possible at as higher prices as possible. If customers knew the quality of the goods and services being offered, they would make reasoned decisions whether to buy or not. The problem is that until one buys one item oneself, one would never know whether the product was durable or not.  Now, if information transfer between customers was rapid, the long run would be associated with improvements in services and quality offered but in a country like Malawi where information transfer is not so easy, it is unthinkable whether consumers would someday come together in their decision against poor quality services.

 

I remember one day in Lilongwe where one customer came into a Nigerian shop and wanted to return an item he had bought the previous day saying, 'inu tandibwezereni ndalama zanga chinthu chanu mchowonongeka' meaning (would you please give me my money because the item I bought is not functional) and the Nigerian, supposedly the owner of the shop just laughed and said 'ha-ha you meano you can come hiya wit your ehh broken thing'o and then ask for mone? Who do you think you are, who told you to take a broken thing'? I guess meaning 'you mean you can come in here with a broken item and claim money from us. By the way who told you to buy a broken thing? The man stood chin in hand and mouth agape...in disbelief. He had bought the item the last day and there was no justification for the treatment he had just received. By the time I left the place, they were still arguing.

 

To me that showed just an example of customer dissatisfaction. The sellers have taken advantage of the scarcity of competitors on the market to charge monopoly prices and deliver poor quality of products.

 

There are many examples of customers of treadle pumps, solar systems, boreholes, etc being cheated. The purpose of this paper is not to victimise such culprits but rather to warn them that silence in most cases does not mean cheaters will always go scot-free. As they say one can cheat one person forever, one may cheat a group of people forever but never all forever. There will be a time when unscrupulous sellers will face justice. Let us change for the better. As consumers, we depend on sellers and as sellers we surely depend on consumers. None can exist alone.

 

My advice to the good government of Bingu wa Muthariaka is that they should try to regulate the market in one way or the other to ensure that sellers provide goods and services at reasonable prices commensurate with quality. The government has already done many good things so far in the transport sector, the agricultural sectors among others, and I think since development is driven by a system of sectors, let them also look at the market regulation issue to foster the spirit for development.

 

 
 
   
 

Poor Sense Of Smell Could Indicate Alzheimer's
Difficulty identifying common smells such as lemon, banana and cinnamon may be the first sign of Alzheimer’s disease, according to a study that could lead to scratch-and-sniff tests to determine a person’s risk for the progressive brain disorder.

Such tests could be important if scientists find ways to slow or stop Alzheimer’s and the severe memory loss associated with it. For now, there’s no cure for the more than 5 million Americans with the disease.



 
 
 

   
still

I have cried more this week for strangers than I can ever remember. I question the definition of humanity and the world in which I am in today. A world where a child in Philadelphia, PA is no longer safe to sit on a front porch with parents and enjoy a summer’s breeze, instead of being tucked in and read a bedtime story this child was accidentally killed by officers attempting to respond to a crime, and now find themselves buried in guilt by their own actions.

I fought back tears as I listened to a father and mother as they cried introducing the world to a child in which no parent would want to. As his music lyrics scrolled across CNN’ screen Mr. Holt a police officer and  Mrs. Holt a firefighter held up a picture of yet another innocent child gunned down by a gang members hate. As Blair Holt interacted with classmates on a city bus, a male entering the bus attempted to kill a rival gang member. As bullets flew, the gunman pointed his gun in the direction of  Blair’s classmate, throwing himself in front of  and freeing her from harm his dying words were tell my mother I love her.

 

When I question this world and all that is ugly and unexplainable about it that is when the dove in the sky fly’s out and shows there is still some good.

 

 

 

I heard the full story this morning and the strength of a child and while I still question humanity, I still know why the caged bird sings.  

Sleepy and not in the mood to see anything this morning after a night that dragged I only wanted to see my eyelids and hear the soothing sounds of Smokey snoring behind me. Just as I was about to sleep I heard Alex   Scott’s voice. This was not the first time I had heard of Alex’s lemonade stand, but I never heard the full story.

 
 
   
 

Pontiac Problem

In January 2006 I had a constant buzzing sound coming from the dashboard in my 2002 Pontiac Grand Am GT.  My vehicle was 3.5 years old and had only 20,144 miles on it. 

In April 2006 I received a letter from Pontiac stating that they will reimburse anyone who had the Hazard Switch replaced at their expense.  I sent in all the required information in order to get reimbursed.  A few weeks later I received a letter from Pontiac saying they will not reimburse me because I had the multifunction switch replaced and not the hazard switch.  I thought these two particular parts are related so why would they cover one area of the part and not the other?

 

A few weeks before I received the letter from Pontiac I traded in my Pontiac for yet another General Motors vehicle.  I filed a complaint with the Better Business Bureau.  The next day I received a phone call from Pontiac.  They stated that since I no longer owned the vehicle I could not get reimbursed.  They also said that since there wasn’t a recall on the multifunction switch I cannot get reimbursed for it.  So which excuse is it?  Does it matter if I still own the vehicle, I was the owner of the vehicle when I paid to have the $339 part replaced.  I tried to get reimbursed right away, AND I bought another General Motors vehicle. 

I did some research online and found several websites and dozens and dozens of other Pontiac customers experiencing the same exact problem as I have.  So this is NOT a random car part gone bad.  There is a defect with this part.

 

I called General Motors executive offices (313-667-7153) and spoke to a female there.  The female employee at the General Motors executive offices said that she spoke to General Motors CEO Richard Wagoner and he said that he cannot reimburse me because I no longer own the vehicle.  I explained to the female executive that there were only 20,144 miles on my vehicle when I had to replace a $339 part.  Not to mention I have been a loyal General Motors customer my entire life.  The female executive and I kept talking in circles when she hung up on me.  I called and spoke with another female executive at General Motors.  I asked if I could speak to Mr. Wagoner.  Without hesitation she said he was busy.  I asked for Mr. Wagoner’s voicemail.  She proceeded to explain that Mr. Wagoner does not have voicemail, that she manually writes down all his phone messages.  To this day I am waiting for my promised phone call from Mr. Richard Wagoner.

 

I have been a  loyal General Motors customer my entire life.  I trusted this company.  I feel they have left me in the dark and are trying to shoo me away.  I have tried to get this problem resolved.  I have been hung up on by a General Motors executive, promised phone calls not returned, and a difficult time reaching Mr. Wagoner. 

 
 
 

   
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I shower only because I want to know for sure the smell in my room is because of the roaches and the rotting lemons on my floor, and not me.
 
 
   
 

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