Help @ MindSay

Web Based PHP Customer Support Help Desk System. Easy To Use And Feature Rich. Perfect For Internet Marketers, eBay(R)ers, Bloggers, Affiliate Marketers, Etc.

How To Save Yourself A Ton Of Time In Lost Productivity Have Happy Customers Thank You, And Easily Outsource Your BIGGEST Time Sucking Task...  Guaranteed!

You'll Pat Yourself On The Back For Being So Smart

Hi, my name is Frank Haywood and I work from home.

I can do this because amongst other things, I sell digital goods, mostly software and tools for business.

Yes, it's great thanks.  I thoroughly recommend it to anybody and everybody.

However, there is a downside and I'm going to explain it to you now.

I'd like you to take a few moments to imagine the scenario below, and put yourself in that situation.

Imagine you had one or more products you were selling online.  Every day you wake up and check your email to see new sales (which is nice) and also new support questions (which is a fact of life for any business).

You check the support questions, and you find that once again they're the same questions you've already answered either in the documentation, the product itself, or your sales letter, all of which people can't be bothered to read properly.

So you whip out your standard stock answer from your templates, a quick copy and paste into the email, edit it slightly, and off it goes.  Problem solved.  Except it's taken you 5-10 minutes to do it.

You now have just a dozen more to complete, and while you're answering those, some new ones come in, and also some replies to the emails you sent asking another question.

Two to three hours later and you're done.  Six or seven hours later, you have some more of the same stuff.

And then next day it repeats all over again.

All your customers say what "great support" you give.

But what you're doing isn't support, it's consultancy.  That wasn't part of the deal for the $27 product you sold now was it?

That's just not right, and it's not fair on you.

If you're doing consultancy, you want at least $70 an hour for it to be worthwhile.  But because you believe you're doing "support", you're prepared to charge nothing.

Crazy.

What's The Answer?

Here's the answer.

It's easy.  It really is easy.

Change the way you're thinking for starters, and for seconders, install some help desk software on your web site.

Not just any software, you want software that will:-

• Allow you to expand by passing the support tasks onto staff as your business grows.


• Answer repeated questions by using easy-click templates that you can pre-load.


• Have an easy to set up and use searchable knowledgebase, split by topic.


• Just generally make your life easier, and give you some time back for yourself.

That's why I created Ticket Desk Pro.  It's just right for any size of business.

It was built from the ground up with ease of use, security and scalability in mind.  Just install Ticket Desk Pro on your web site and from that point on, handle your customer support queries in a controlled manner.

Want A Look At The Feature Set?

Need a bit more detail?  Okay then, here are some bulleted features:-

• Multiple departments and multiple users.


• Multiple departments (CTRL-click selectable) per user.


• Multiple users per department.


• Users can be Moderators, Super Moderators or Administrators.


• Allowed attachment types which you can specify e.g. .jpg|.gif|.doc|.txt.


• Auto zip attachments.


• Tickets filtered in real time.


• Filters for department, priority, and awaiting response.


• Search tickets by keyword, department, priority, status and date.


• Multiple Standard Responses which can be selected, added and edited.


• Merge tickets.


• Searchable Frequently Asked Questions by department.


• System tools function to purge old tickets and attachments.


• Ability to contact other help desk staff by email.


• Ban filters by email address, IP address and key words plus wild card support.


• Email notifications to both customers and support staff.


• Choice of PHP mail or SMTP to send emails.


• Auto-added signatures for staff replies to customers.


• Captcha codes for security against spammers.


• Auto close tickets after a set duration.


• Time offset where the server is not in your time zone.


• Multiple languages via language files (English and German, more to come).


• Blend Ticket Desk Pro into your existing site design by changing the CSS.


• Last but not least, LIVE SUPPORT (operator - customer chat) with optional captcha codes.

Want To See For Yourself?

Click HERE for a demo showing what your customers will see. (opens in new window)

Click HERE for a demo of the admin panel that you'll be working with. (opens in new window)

System Requirements PHP 4.3 or above MySQL 4 ionCube Loaders* CURL support** *Most hosts support ionCube, and if not most of the remaining will install them for you when asked.  If not, then I can make a suggestion for full featured hosting at a budget price. **Again, most hosts already support CURL or will install it if requested.

How Did Ticket Desk Pro Come About?

About 18 months ago, before I'd even launched my first digital product online, one of my mentors told me to set up a help desk, and do everything through there.  He told me that if I didn't, email support would slowly begin to kill my business.

He knew that for a fact because that's exactly what had happened to him.

Sadly, I ignored him.  You live and learn, sometimes the hard way.

After ignoring him, I then spent a couple of hours every day for 12+ months answering support questions.

Worse still, I found I was answering the same support questions over and over by people who couldn't be bothered to read the documentation properly.

Compound that with umpteen similar things and you can probably appreciate that it was slowly becoming a very frustrating situation.

If you're not yet at that point in your business, trust me, you will be eventually.

So why not start as you mean to go on?  I wish I had.

Get yourself a copy of Ticket Desk Pro.

So What Do you Get For Your Money?

• A copy of Ticket Desk Pro help desk software for your web sites that you can install on as many domains as you personally own.


• A built in set of installation and usage docs in HTML format.
  
  

  
  

  kingzjewel

  
  
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  we are better but our truck needs help

  So we are all finally nearly fully recovered from that horrible bout of flu. Thank the Lord! I didn't know what I was going to do if it persisted for longer than a week. My son still has a bit of a cough, but it's so slight it's not even worth meds. Hubby is still going through his week of flu fun, but he should be fine really soon. 

  
  

  Now we need to get our truck in total working order. It needs a new radiator and a new windshield AND new upper control arms. After that, we should be able to fly through inspection...as long as they don't look for high beams. Them things cost 50 dollars and after the other 400 we are putting out for the truck,  I am really not beat for that 50. We also need some minor truck accessories such as the side steps. They are rusted beyond reason. One of the plastic strips is only being held on by spit. It is still a nice truck, runs great, doesn't guzzle TOO much gas. If it weren't for the running and the space, I probably would have given up on it by now LOL.

   

   

  
   
  
  
  
  

  hpettus

  
  
  7 replies
  Reply now

  It's starting to anger me..

   

  Does anyone know why I can't get any of the pictures I upload and post to

   

  ACTUALLY SHOW UP??

   

  -=kink

   

   
   
  
  
  
  

  
  

  tats81

  
  
  0 replies
  Reply now

  end of summer updates

  well, again I haven't written in awhile...
  After I last wrote, we were getting ready to go see my mom in Jacksonville,NC where she is in a nursing home...That morning we got up to a flooded basement...so, we had to stay,, called insurance, and plumber...Both came out that day and next day...with the insurance check we got we made an extra house payment..God works in mysterious ways! now we are only one month behind...but they continue to not want to help us..just this week we were again denied for the loan mod...they told us as long as we were behind and in the hole each month we would never qualify!! What??makes no sense...we were told that was why people like us could qualify for it..job loss, behind on payments,etc...That's what Obama said!!  its so frustrating!! Our second mortgage co. gave us a loan mod in 2 days!!! and we were behind with them too!! what's up with that??  who do you contact to find out if your mortgage co is jerking you around??/ they have to report to someone do they not?? sigh----
  Good news is I got a job yesterday...Its part time like I wanted, no nights and no weekends..and only about 3-4 hrs a day, but every bit helps..I'm on Emergency unemployment now and my understanding is that that runs out in Oct... so we are still fighting to save our house as it stands now... oh and our first mortgage told us we needed to pare our bills down since we are in the hole every month..ok, well, we went to a credit manager and He told us there was no where to cut back!! we are paying only what we have to right now-utilities,insurance,gas,food,stuff like that that you cant pare back.. other good news, my husband  and my daughter got some help to be able to go to Doctor and get meds now...Ours is no cost to go to Doctor and daughter has to pay $5 each visit.Husband is diabetic, so he got his meds for free and my daughter is on a couple of meds that are free now too..that is a big help there..and our past doctor bills were covered and paid also which was almost at $1000.00.....now just owe the dentist $500.00...dont know when that will get paid...as no extra money at all. And here in NC taxes went up!! are they trying to kill us??? Our property taxes we owe this year are almost $2000.00!!!!! and sales taxes went up too... and now Duke Energy is wanting to raise its cost??? great...people are struggling..what do they want?our blood??? Christmas this year will be bleak..I just basically want my family together.. still trying to figure that out..with property taxes due right in Jan. that kills us..Christmas isnt about getting anyway..its about Christ and his birth.. we love each other and have fun as a family..that's what matters..The Black Friday list has already come out...those that have $ to spend-have at it...we don't.... yesterday in the mail we get 3 different letters from the county ..we owe $5 per cat we now have ..taxes on our animals!! I thought we came to America to flee Taxes on everything !! and for Religious freedom!!  good grief... tax this, raise this, what next???
  have I said enough??? No wonder I was depressed earlier this week...
  I was going to leave for the beach today with 3 good friends. they were going to take care of me so I could go.yesterday evening we get a call from one of them, my really good friend(I call her my Sis!) and her Dad was in ICU.. She had to call 911 earlier as he fell twice...so weak.... he had been sick all week but thought he was getting better... he was so dehydrated that they had to use a force bag to get the fluids in him. he took 4 bags I think..anyway, the rest of us told her we were not leaving her behind to go on to the beach..She wanted us to go on..can you believe that??She is so unselfish..I told her to shut up!! we were staying to be with her and the beach would still be there whenever...She couldn't help it that her dad got so ill...they weren't even sure he'd pull through last night! and she wanted us to go on.. No way!!my husband and I went over to hospital after she called and stayed. we took her to get something to eat. she went to be with her mom last night. her mom is diabetic and confined to the house..She has to be carried several times a week to receive dialysis. And she needs constant care..my friend is an only child so everything falls on her. She is a wife, and mother to two teens herself and works.. talk about having a full plate.. she does..
  anyway I talked to her about 9 this morning and her dad stablizied during the night. they want to move him into a room out of ICU and regulate his meds. he lost so much weight...Will find out more later this afternoon..
  
  my daughter started College in late August and she has adjusted well. Its our local community college, but she is doing great!! She has already aced a couple of tests! next fall she will transfer to UNCC. She has a new "Boy friend" lol says she doesn't want to be involved with anyone right now and they are just friends. I like him he is very nice.
  Son has new girlfriend this year at Appalachian. he loves his apartment and having his own room!
  I'm glad they are both settling in well.
  well gotta run for now..maybe I will post again before another month rolls by! or two!

   

   

  
   
  
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