Customer @ MindSay 
service
Recently I posted a message about how it becomes an impulse for me to respond politely. Obviously, it is a good thing for people to be polite, but it isn't always the case.
The public library I work in has a large percentage of teen users. Typically, they are a group not really known for their exemplary manners. We, the librarians, often find ourselves prompting, reminding, and outright forcing them to use their manners when they deal with us. It really isn't too much to expect that we get a please and a thank you for the things we do for them. Sometimes, it can be frustrating to have to remind the same teens over and over again to say thank you.
Then, once in a while, you have a moment that helps you appreciate all of those kids out there (and their parents!) who don't need reminding.
We have a young man that comes in regularly, named Caleb. He is about 12 years old. For boys, that's a pretty obnoxious age, but not for Caleb. He is friendly, personable, and polite. He always says excuse me, please, and thank you. He is patient when we are busy and enthusiastic about our services. I, for one, love to see Caleb when he visits.
Today, he was in using the computer. He rode his bike to the library and borrowed one of our bike locks to keep it safe. When it was time to go home, he was waiting in line to get the key to his lock and it was very busy. I saw him waiting and knew what he wanted, so I stepped in to help him. I gave him the key, he went out and unlocked his bike, then came back in with the lock. I accepted it from him and said, "thanks, Caleb." He smiled at me and said, "no, thank you, it is really great of you guys to let me use the locks for free."
Melting, I said you're welcome and wished him a nice afternoon. He said, "oh I will, but make sure you have a nice day, too."
Seriously, he's the sweetest boy ever. Kudos to his folks for raising him right, but especially to him, for being that way always, even when his parents aren't around.
Anyway, major moron came in with his family on Friday night and tried to stay past 10pm (when we close). He came in at like, 9:55pm, ordered, THEN sat down and started eating. Seriously. So, I had to ask him to leave (explaining that we get in trouble when customers are in the lobby after hours) and he got all huffy and was like "Well you could've told me before I started eating," and "Well that's why I asked you when I was ordering" (Dumbass, I was in the back cleaning. I didn't even serve you...my sister did. Get your head out of your ass), etc. The second time he said "I'd have thought you'd have told me," was like so annoyed I was like "Well I would have thought you'd have read our hours that are listed on the door!" Moron. Seriously people, it's not that hard.
Saturday I got the weirdest guy when I came onto my shift. He got to talking about age and what not and wanted to know how old I was and how old I thought he was (apparently he's 22 *shrug*) etc. Anyway, when we got down to the register I was like "Do you need any cutlery?" (he'd gotten a wrap and it was uber messy). Cutlery? What's that? Knives, forks, etc. Oh, no I'm good. When you said 'cutlery' all I could think about was what I've got at home *Raises eyebrows and nods head...mmkay...*I collect swords. Oh cool, my brother collects guns. Swords are so much better than guns. Guns are too quick and easy. With swords you can disarm the person then torture them later. Oooh. Yeah. Okay, have a nice day.
Weeeeerrrrrriiiidooooooo. I'm sorry, are your sadist tendencies supposed to be an attraction for me or something? Also, collects swords my ass. I'm sure there's an actual term for swords that has nothing to do with the word "cutlery."
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So, I actually intend to do something for my birthday this year (May 23rd). Yay! I've decided to round up some peeps and go to Cootie B.'s for dinner and then hopefully go see the 2nd Narnia movie with whoever wants to come along after dinner. Here's a list of people who've been invited:
Mama - yes
Laken - yes
Ariel - yes
Paula - yes
Wyatt (& Jesse) - yes
Greg (& Jeff) - yes
Donna & Perry - undecided.
Anyways, it should be pretty fun. I hope Donna and Perry can make it...they're tons of fun. Also, I'm uber glad that Wyatt's coming!
I've been trying to decide what to wear....I know I want to wear one of my dresses...I just can't decide between my red halter or my black one with flowers on it. They both look cool, damn it.
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Other updates include:
*My allergies suck. I'm taking Benadryl (?) right now but it's not doing that much good. I'm going to try upping my dose to two pills at a time tomorrow, but that may not work. I have to be careful with it because it apparently affect(ed)s my grandmother and mom negatively and would make them really emotional and unstable. *shrug* Oh well.
*The comic strip is coming along slowly. I've only come up with one idea for one strip so far. I'm lame, I know.
*If you don't know her already, Ingrid Michaelson is friggin awesome. Laken, Mama, and I are going to try to get tickets to her show in SC this summer. I cannot wait!
*My stomach keeps hurting. And my back and legs are killing me right now (damn my intolerance for being on my feet for 8 hours straight, 3 days in a row!).
*Suzanna's driving everyone crazy. She's amazingly spoiled which has come as a shock to all of us. She's really selfish and she whines a lot. She's also insanely clingy. Which sucks...since she'll be living with us all summer long....oi. She's going to Nashville for a week on Wednesday, though, so we'll get a mini break from her at least.
*Iiiiiiii waaaaaaant sleeeeeeeep. Good night!
SUNDAYS are DOOMSDAY DAYS for customer service representatives in one South Texas newspaper because the service can be so TERRIBLE! Late carriers. That's the killer.
Management does not want to look BAD if they give the carriers adequate time to deliver the periodicals. Where's the logic? Carriers should be given more time if the paper is bigger!
WHY ON EARTH WOULD A NEWSPAPER ADVERTISE DELIVERY TIME BY 6 AM and then tell the customer that the paper is going to be late for X Reason? Why not have it in fine print with an asterix that the paper MIGHT not be on time for certain reasons?
It's all about appearances.
Win...win...profit...profit and to Hades with customer service!
Bad Idea Jeans!
GONE ARE THE DAYS OF KIDS DELIVERING ON BIKES!
The dialog below is from the Starbucks Gossip website. The yellow text is what I wrote and the black text is what some cunt named "Stacy" wrote. This is why I don't like Starbucks, people.
Won't be fooled again:
Just so you know - and I believe you are halfway there - here's how it's going to work.
Some of the people on here are going to tell you to go away and they are eventually going to tell you to f*ck off (because you are censored otherwise) and they are going to most likely call you an asshole or douchebag.
Some of the people here take what you say about Starbucks personally. I don't understand it because they are employed by the company...it didn't give birth to them. I'd like to think for every ten or so people here who say you shouldn't have the right to speak your mind - that there is another one or two that are fine with it and are willing to discuss things in an intelligent way.
Fellow baristas,
Do yourselves a favor and ignore Mr Charbucks and his friend Fivebucks. They come on these websites looking to piss someone off. They're bottom-feeders who get off on getting a rise out of people. These are the type of people who spend their entire life calling every other single person on the face of the Earth a dumbass because in their warped minds, they know all.
If people want to hate Starbucks, let them. For every 2 people who hate us, there are 8 more who love us. Our customers love us.
Well as I recall "STACY", what I was saying, is that one can't blame all of the increase on gas. Someone earlier had mentioned gas numerous times, as if to blame the increase mainly on that - and that isn't true.
Now if you'd like to insult me, go right on ahead. If you want to call me a "bottom feeder" for giving my opinion that is fine too, but I'm afraid you're a few posts too late on that one. You should have been insulting me a handful of days ago along with everyone else.
I have made a valid point with my post above - and that is that the increase isn't solely nor mainly because of fuel prices. Now, if you have a problem with that, you are indeed, the bottom feeder.
If others wish to ignore me, that's fine too but I think I am being decent and polite thus far on this post, and you have attacked me for no reason other than that you have to have a target. If you don't like me coming on here, I'm sorry but I have the right - as you do - to express my opinions as long as I'm not personally attacking anybody.
I was telling "Charbucks" what to expect in my last post - and I stick by it. He does not have the popular belief here, so he will be attacked unfairly for it, as you are unfairly attacking me right now. Apparently you don't agree with our right to free speech, as I do, because you don't want me or anybody else who disagrees with you to have a voice on this site. I believe in those rights, so you go ahead and say what you wish about me.
Have a nice evening!
As I was waltzing down Memory Lane: I happened upon the website for Night Ranger...and it rocks! Whoa! You land on the site and are bombarded by snippets of their songs! Nice audio blast bits starting with "You Can Still Rock In America!' You get a slice of "Sister Christian" and other awesome possum tunes! Loved it! Dang! I wanted to sing along! (Bad Idea Jeans....)
Too many trips down that lane....
On to the present and the future!
It looks like a great looking South Texas 3 digit day! Seriously! If I did not love living here so much...i'd move to Seattle!
The work crew is sleepy. One no show. Sweet...only if the calls in our call center are super slow! Someone hit that super slow button...please.
Music plays a big part in our existence as phone monkeys...without it and HUMOR...we would absolutely go BONKERS!
Anyone want some Night Ranger? Fresh off the net!
Make the best of your weekend! Live responsibly....DON'T DRINK AND DRIVE!
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