I don't know what to believe anymore.
Last week, I placed an online order for a shiny new copy of
Castlevania : Portrait of Ruin from Toys "R" Us. I've been browsing for a nicely priced copy for awhile, and the price here was fair. The item was listed as "In Stock" and usually shipped in 2-3 business days. I entered my payment information, Placed my Order, and confidently expected that TRU would send me my new toy in a few days.
A few hours after Placing my Order, I received what I thought would be a confirmation email. No. It was an email stating the item I had selected was on back order (or so I interpreted it - they actually said Pre-Order, but the game had been released a week prior.) and would not be shipped out. Why didn't they say that on their website (which throughout my wait still says the game is available for purchase)? Fine, I thought, I guess I'll be waiting a bit.
Two nights ago, I got another email from TRU, this one no longer saying my game was on Pre-order - now it was on Back Order and would not be arriving until after the holidays. Unbelievable! Hmmm...should I cancel my order? Visiting my account page on the TRU site, though, I couldn't even find my original order. Yikes. Fine, I thought, I've got other games to play - I can wait a bit longer.
Today, I get another email from TRU. Now they state my game has shipped and UPS slates it as a December 20th delivery. Maybe their earlier email meant I'd get it sometime after Thanksgiving. Or Halloween. Those are holidays, too, and I suppose they didn't really specify which holidays my UPS package would succeed.
Part of me is pleased. Part of me is skeptical. Sadly, perhaps, for TRU, I won't be placing any more online orders with them for awhile. I think they've got some kinks to work out before they reclaim my business.
confusion
