So I'm back at work at the hotel after my 2 months off. When I was told about my promotion to the luxury club, I figured I'd get some training and then work my 2-3 days a week. I didn't think I'd be handed the keys on day one and manage the whole facility and it's staff (Hotel Management have more faith in my abilities than I realised . . .either that or they were desperate, probably a bit of both). It was fantastic! I did my two day's in club and was asked to cover shifts on the front desk for the rest of the week.

 

What a contrast! I adore both though, the relaxed club where I even get to sit down and the fast paced front desk where I'm juggling 12 tasks at a time all day.

 

I'd be happy to work in both areas of the hotel. Just not as many shifts as I've worked this week.

 

Overview of my week at the hotel:

  • Opened my first bottle of $900 Champagne for a guests welcome drink in the club.
  • Watched the aftermath of what happens when the clubs Wii and PS3 systems both get stolen on the same day- luckily I wasn't on shift when that happened.
  • Checked a person in with a 19 letter surname
  • Got undressed or dressed eight times each day: 1: undressed from Pjs in the morning 2: dressed in my civilian clothing 3: undressed at work 4: dressed in my hotel garb 5: undressed at the end of shift 6: dressed back in my civvies 7: undressed for the evening 8: dressed into my Pjs. . .next week I hope to be back at the gym so there will be even more where that came from. . .maybe I'll save the gym for my days off.
  • Tripped over in the back of house dungeon, grazed my knees and bruised my legs all over. I look like a 5 year old after their first bike ride without training wheels.
  • Got lost in the back of house dungeon, ended up in a fire escape and out on the street.
  • I served my nemesis (again. . .she came into my previous hotel on new years eve last year), She is dating one of the Australian Cricket team members who were staying with us. She looked well, happier than the last time I saw her and I was pleased to see that. The experience was more pleasant than last time and I sent up a bottle of Champagne as a peace offering. She texted me the next day wanting to catch up next time I'm in Melbourne. . . I don't think I will. I'm happy to bump into her from time to time (I'd prefer it if it wasn't at work) and play nice. I still don't know why she makes me feel so bad about myself. It doesn't make sense.
  • Served a lot of high maintenance American tourists escaping their winter back home.

----------------------------------------------------

The following is not meant to be an anti-American slagging off, it's just what I had to deal with in one eight hour shift.

 

I'm not writing this to be offensive to anyone but I must implore if you're from the states, for the sake of the reputation of your country (and the sanity of hotel staff)  if you know someone from the U.S with the following tendencies who is about to travel overseas pleeeeease get them to think about how they conduct themselves and if you are guilty aswell. . .please stop.

 

    • Don't yell, we can hear you and believe it or not we also understand English.
    • Please don't give me a geography lesson: "I'm from <insert well known U.S city here>. . .That's in the U.S.A"
    • Stop complaining about everything, it's really not that bad.
    • If the bottle says aspirin. . .it's still aspirin even if the brand is different to the one you use at home.
    • I don't run your economy and it's not my fault your dollar is currently weak.
    • Don't presume I'm stupid or have a dead end job because I work in the service industry. We get paid very nicely to do what we do here and we do it because we love it, let us make you smile. That goes for our restaurant staff as well, they are highly trained (and paid) career waiters and sommeliers, please don't talk down to them.
    • If my answer to your question is not the one you were hoping for please don't re-phrase your question eight times, then stand there staring at me before walking off saying "we'll see". It's possible the friend (also an American tourist) who gave you the information in the first place was wrong and if you're so certain their information was correct, Why are you double checking with me? (this happened three times today with three separate guests all asking different questions)
    • Don't short change yourself by jumping in with a set of demands before you've heard our offer.
    • I'm sorry that our food doesn't contain as much sugar as you're used to. . .supposedly even our bread isn't sweet enough.
    • Please don't interrupt me when I'm talking to another guest, it's rude and obnoxious.
    • With such wonderfully vibrant personalities you should be a joy to be around, please don't act like spoiled children.

That being said some of my worst guests are Australian, we even have a couple who get their names put up on the white board in back office when they're coming in as a pre-warning so our staff can prepare. The numbers don't add up though, of the 90-100 Americans I dealt with today, only one of them was sooooooo lovely, I just wanted to take her home. Why just one???? come on guys, tell your American friends they're getting a bad reputation.

 

LB. . .Why am I afraid to hit the Publish button?

 

 

 

 
   

 


Comment Page: 1 2   [Next]
 
jimschweizer on
Re: Workin' 6 'till 3:30, What a way to make a living
As an American from some large city in the mid-west and a traveler who has lived all over Europe and Asia, I can tell you most Americans are small minded bigots with little sense of history and almost no class.

Sad but true....
littleblue on
Re: Workin' 6 'till 3:30, What a way to make a living
Well Jim, it's your job to change them one at a time I'm trying to make Sydneysiders more friendly by smiling at them, maybe you can broaden the outlook of your countrymen.

 

LB

onewalrus on
Re: Workin' 6 'till 3:30, What a way to make a living
Americans are notorious for being jerks when they're on vacation/holiday. Why? Because they're jerks back home as well. They think the US is the center of the universe.
c4fine13u22 on
Re: Workin' 6 'till 3:30, What a way to make a living
haha that's what I was going to say. In addition many of the American travelers KNOW there's this perception of Americans world wide and they KNOW they're perpetuating it, they just think they have a right to. There's a mentality in this country that money makes you matter and that because you paid someone for a service no mater what it is that they now have to deal with you acting like a 3 year old spoiled brat. I have a friend who travels a lot and when I spoke to her about it she said, "Whatever, we're supporting their economy- I get what I want and they get my money." And then she complained about how the French were rude to her... what goes around comes around is all I can say. And about the sweetness of the food... dear lord american obesity is the result of that overgrown sweet tooth! I work in a coffee shop and a lot of our drinks are sweetened with syrups and a lot of our customers ask us to double the amount and add all sorts to it and I want to slap them because they're killing themselves with sugar. If they didn't consume so much of it in total then less of it would be more satisfying... but alas moderation and conservation are terms we are just starting to remember the definition of over here in the new world. I want to tell the people who put so much crap in their coffee, "maybe you don't actually like coffee and you'd rather have a milk shake anyway."
littleblue on
Re: Workin' 6 'till 3:30, What a way to make a living
Don't worry, Australia is catching up in the overweight factor (my partner looks like a pregnant man ), though we haven't quite reached the stage of a percentage of people in the "I can't get out of bed and I wash myself with a rag on a stick" category (What an awful image, I believe I stole that from the Simpsons). I think what is considered obese here in Oz is actually a lot smaller than in the States so people get help sooner, that and the fact that we have free health care. Most restaurants also serve smaller portions than what the average American would be used to.

 

As far as coffee is concerned the best way to lighten the bitterness of a cup is with a pinch of salt. I do occasionally drop in a piece of dark chocolate (YUM!) or a teaspoon of sugar, but syrup. . .I haven't even heard of that.

 

LB

 

silvara7 on
Re: Workin' 6 'till 3:30, What a way to make a living
Yanks traveling are a PITA (pain in the ass/arse do you use this at work like I do? whispered, of course)  Yanks who have loads of $$ think the sun shines out their asses and everyone "in service" should bow and scrape to them.  Gah!  Manners seem hard to come by even on home soil... 
I hope to never work in customer service ever again.

OTO, I found Puerto Ricans quite obnoxious when we traveled to the Caribbean.  I guess they're Americans since we took their island, but *shrug*

Rant all you wish, you've earned it.  Don't be afraid! 

I dearly want to visit Australia but the airfare alone would kill me.  I'd be nice, honest.  Once I got over my jet lag and was conscious, of course.
littleblue on
Re: Workin' 6 'till 3:30, What a way to make a living
lol, no we don't use PITA. . . but we do shrug off the frustration with a whisper of "Americans". . .that usually gets a smile from the person being accosted. What I worry about, is that all the nice guests aren't getting any attention because we're so overworked by the high-maintenance ones. . .maybe that's why it seems like it's all of them. . .maybe the others are quiet and keep to themselves.

 

I think I was a little afraid because I spent most of the day watching my sense of humour in the fear that I'd offend someone who just didn't get it.

 

Yes the airfare is HUGE! especially since I personally got my hands on your economy and lifted interest rates, and price of airline fuel. <insert evil laugh> such economic power for such a little receptionist

 

I was actually hoping to visit the states this year but after being unable to work for the last couple of months the bills have built up and I wont be able to stretch it to the states (even with industry rates on airfares and accommodation). We have saved enough to get to the UK and Croatia where we'll be staying with relatives

sandyquill on
Re: Workin' 6 'till 3:30, What a way to make a living
Oh, here in  South Florida, we not only rag on our fellow Americans, we have it down to a regional science.   And, of course, there are the European tourists, too. 

However, I will say I have never met anyone from your neck of the woods that was anything other than delightful.
littleblue on
Re: Workin' 6 'till 3:30, What a way to make a living
Yes, We're all perfectly wonderful down here

 

The Europeans are another kettle of fish altogether . .but for some reason infinitely less frustrating. Maybe because we have so many EU staff, we can generally get someone to make them feel at ease.

 

LB

tootboy on
Re: Workin' 6 'till 3:30, What a way to make a living
ah, the ugly americans have arrived.  so sorry.
300 million of us, and generally the ones will the most money act like the biggest jerks?
 
littleblue on
Re: Workin' 6 'till 3:30, What a way to make a living
The weird thing is that a majority of U.S guests who winge the whole time they're here, inevitably tell us how wonderful their stay was just before they leave.

 

LB

 

 

tootboy on
Re: Workin' 6 'till 3:30, What a way to make a living
the reason for that is because you are so good at what you do
littleblue on
Re: Workin' 6 'till 3:30, What a way to make a living
Thank you. You are sweet.

 

It probably doesn't hurt that I love what I do, it's stressful at times and the hours are hell, but my workday/night is spent speaking to interesting people from al over the world each with different needs and I enjoy the challenge of anticipating them and exceeding them if I can. I'm surprised that someone is willing to pay me for it.

 

LB


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